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The Very Expensive Cost of Running a Quality Service

September 12, 2014
These days I seem to have taken on the persona of Victor Meldrew. I catch myself moaning and despite my best endeavours, I can’t stop. This week my main bugbear…
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Complex Care Cases Contribute to Hospital Delays

September 8, 2014
Over the years, Homecare Providers have seen a continuous rise in the needs of our Service Users. The number of people requiring complex care has risen to epic proportions, this…
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Risky Business

August 29, 2014
I can almost hear the audible sigh of relief from care providers as the summer holidays draw to a close. Getting through each summer period unscathed is surely a miracle…
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CQC Inspections. Consistent. Fair. Transparent. So Why the Lack of an Appeal Process?

August 1, 2014
After a fairly stressful CQC inspection, I wanted to challenge a judgement on my soon-to-be published report. I began searching the internet to find information on the CQCs appeal process…
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Whistleblowing Matters

July 25, 2014
At our last CQC inspection a colleague of mine was interviewed by the inspector. The inspector asked her what she would do if I (as her Manager) attended work drunk.…
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Effective Reablement Within Homecare

July 4, 2014
On the 22nd July, Skills for Care and the College of Occupational Therapists are hosting a conference entitled “Getting the best from your reablement service”. I know many providers are…
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You Get What You Pay For (Unless It’s Homecare)

June 30, 2014
This week I had the wonderful opportunity to escape the office and spend some time with friends who know the sector inside out. Having the chance to step away from…
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