Archive

In one of my blogs back in June I discussed practices submitting their annual complaints data return for complaints received in the previous year. We’re now already halfway through this…

What’s the most important issue in mental health? Good treatment? Timely hospital care? Being treated with respect? Contact at times of crisis? All of these are important, but you’ll probably…

The new GDC Standards state for the first time that we ‘must’ listen to our patients.  As well as listening, we should be actively encouraging communication.   Successful communication is the…