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Healthy opinion?
February 6, 2015
In the ‘old days’ we used to use the adage ‘an unhappy person tells 10 others about their experience, a happy person tells only 2’, the idea being that you…
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The emperor’s new contract
January 30, 2015
Sometimes I feel really old. I was in practise for twelve years before we had a ‘New Contract’ in 1990. Somehow we survived another 16 years before the next ‘New…
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See through!
January 21, 2015
Following on from the recent blog on being frank and honest with patients, recent news articles have prompted the need to highlight transparency too. Although many of us, as individual…
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Being Frank
January 14, 2015
There is a growing use of the term ‘duty of Candour’ in professional practise, especially in relation to healthcare. The recently published report by the Professional Standards Authority (PSA) is…
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Walls have eyes!
January 12, 2015
The news last year that 22,000 patients of a Nottinghamshire dentist had been contacted and offered testing for blood-borne diseases, such as HIV and Hepatitis B and C, is fading…
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Choices
December 29, 2014
What resolution could we make to prevent complaints in 2015? In my other job, working with practitioners who have received complaints from patients, there is a growing number of issues…
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Script or adlib
December 22, 2014
We are very fortunate as general dental practitioners, if we have toothache – and many of us have – it’s usually a matter of getting a friend/colleague to have a…
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The Elders
December 17, 2014
I recently attended a memorial event for a good friend and colleague. This was a moving occasion, but was more concerned with celebrating his life and achievements than mourning his…
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