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Do you have an effective customer care strategy?
March 1, 2016
The introduction of the Friends and Family Test (FFT) for dental patients brings you a range of valuable information about how your patients perceive your practice, the question you now…
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Working with Extended Duties for Dental Nurses
January 19, 2016
For many years dental nurses with an ambition to play an extended role in patient care, have enrolled onto courses to develop their knowledge and skills so that they can…
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Person Centred Care
December 1, 2015
CQC Regulation (9) is concerned about the Patient-Centred nature of care provision. Whilst it’s difficult to argue that dental treatment could be anything but entirely person-centred as every clinical prescription…
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The Practice Christmas Party – Eat, Drink and Be Merry?
November 24, 2015
Now is the season to be merry, the Christmas party is a great way to boost morale by rewarding staff and giving everyone a chance to bond, but when things…
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Keep Consent Requirements in Focus
November 18, 2015
Although urban myths around dentists over powering their patients to deliver unwelcome and painful procedures are firmly embedded in the public psyche, they are of course far removed from the…
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Are Your Staff Meetings in a Rut?
November 11, 2015
Do you see a worthwhile return on the time invested in your team meetings? Nowadays regulatory requirements mean that team meetings are an essential feature of dental team life. So…
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Fulfilling Continuous Professional Development
November 4, 2015
Continuous Development of Learning The dental profession is not alone in prescribing the ongoing professional development activities of its members. Historically, attending courses and obtaining the certificates was an acceptable way…
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Exposure to Radiation – Is your dental practice safe?
October 28, 2015
The majority of dental care procedures are assessed as presenting very little risk to patients’ well-being. In respect of the use of diagnostic radiographs there is a low, but known…
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