Archive

My colleague recently asked me to deal with a post-resignation grievance that she had received from an employee who had just left her Residential care home. I wrote out to…

In my experience, the best way to resolve a complaint is quickly. When one of my clients contacts me wanting to make a formal complaint, I respond directly to them,…

The newly appointed CQC Chief Inspector of Adult Social Care, Andrea Sutcliffe, will make developing a ratings system for homecare inspections a priority in her first few months of post.…

This month I welcomed the Cavendish report which reviewed the role of Support Workers in social care. The independent report, written by journalist Camilla Cavendish, comments “the phrase ‘basic care’…

Despite working in Homecare for a number of years, I still lack the answer to ‘What makes a Good Care Co-ordinator?’  I truly have no idea, and yet Care Coordinators…

t’s always nerve-wracking when you are expecting any independent inspection of your service. I recall a time when the CQC would give you notice of a visit which would ensure…