Expert Insights

Latest news stories and opinions about the Dental, GP and Care Industries. For your ease of use, we have established categories under which you can source the relevant articles and news items.

Rosie Robinson

23rd August 2013

Workplace Gossip

Rosie Robinson Domiciliary Care Specialist

My colleague recently asked me to deal with a post-resignation grievance that she had received from an employee who had...

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16th August 2013

Dealing with Complaints

Rosie Robinson Domiciliary Care Specialist

In my experience, the best way to resolve a complaint is quickly. When one of my clients contacts me wanting to...

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09th August 2013

CQC: To rate or not to rate?

Rosie Robinson Domiciliary Care Specialist

The newly appointed CQC Chief Inspector of Adult Social Care, Andrea Sutcliffe, will make developing a ratings system for homecare...

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02nd August 2013

Are we expecting too much?

Rosie Robinson Domiciliary Care Specialist

This month I welcomed the Cavendish report which reviewed the role of Support Workers in social care. The independent report,...

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26th July 2013

Care Coordination- It’s a tough job but someone’s got to do it …

Rosie Robinson Domiciliary Care Specialist

Despite working in Homecare for a number of years, I still lack the answer to ‘What makes a Good Care...

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22nd July 2013

Preparing for Inspections

Rosie Robinson Domiciliary Care Specialist

t’s always nerve-wracking when you are expecting any independent inspection of your service. I recall a time when the CQC would...

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