Expert Insights

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16th July 2018

Taking a CQC Registered Service rated Inadequate and making it Good!



How do you feel about comparisons?

My daughter's face is screwed up tight. Her big blue eyes have almost vanished.

Comparing kids

I’ve made the mistake of comparing her to her brother. How he has managed to not completely cover his face in chocolate whilst eating cake, and she has managed to look like she has bathed in it.

I shouldn’t have done it. It was unfair…but are there times when pointing out someone else’s success as a model is a good thing? Well CQC think so!

CQC Case studies

CQC have launched a set of case studies from Providers who have found themselves on the wrong side of the ratings, and have since made huge strides to improve.

There are 4 publications each giving case studies on;

It’s a good read

It’s a really good read, and it helps enormously that these are real providers talking about their services. I was struck by Agincare UK Surrey who are a domiciliary care agency that provides personal care to around 85 people in their own homes. In January 2017, an CQC inspection resulted in a rating of inadequate, June 2017 rated the services as requires improvement, and in January 2018 the inspection rating was ‘good’.

Open and honest

The experiences of the service and its new manager is a real ‘hands up’ about past failings and their path to improvement, from taking on less work to ensure clients calls were delivered, staff were supported and a clear audit to reduce incidents. ‘Bev’s Top tips’ will be helpful to view.

We aren’t all out of the same mould

Let’s not forget one size does not fit all (as I discovered once when I tried on my husband’s size 13 shoes!). The dynamics of your service will be different, but the basics are the same.

So you want to drive improvement? Tips on what will help...

So before you reach for the phone book (if anyone still has one) and break open a consultant – here are some helpful tips:

  • Read the case studies they will give you hope!
  • Check the CQC website or similar services that are rated good and outstanding – read the reports and take some notes. You may even want to contact them
  • Tap into the QCS resources of policies procedures and expert insights.

I’ve learnt not to make comparisons, we are all unique…but we can definitely take some tips from others to improve!

*All information is correct at the time of publishing. Use of this material is subject to your acceptance of our terms and conditions.

Abi Spence

Registration and Inspection Specialist

Abi has worked for and with Government agencies relevant to social care for the past 12+ years. Primarily with the Department of Health, Social Services Inspectorate, Commission for Social Care Inspection (CSCI) and since its inception the Care Quality Commission (CQC). As part of this long involvement Abi has developed a wide and detailed understanding of relevant issues and has worked closely with stakeholders such as people that use services, carers, providers, local government, the Department of Health, Ofsted and the Audit Commission. Read more

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