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27th September 2021

Top Tips Guide for Domiciliary Care Workers – Fuel Shortages

Due to the difficulty many businesses and healthcare staff, especially homecare workers, are having obtaining fuel due to the HGV driver shortages, we have put together this guide to help you when reviewing your business continuity and contingency plans:

Business Planning

  • Review your Business Continuity Plan in relation to fuel shortages
  • Risk assess the vulnerabilities and control measures that need to be put in place where fuel shortages are affecting your business
  • Review fuel station mapping to highlight local stations that might be affected and communicate this to staff
  • Highlight to staff that they are classed as essential workers and have priority when filling up their vehicle
  • Liaise with your local authority where the fuel shortages are creating issues for your service
  • Ensure staff rota planning is reviewed, based on the staffing section below, whilst maintaining continuity of care wherever possible
  • Evaluate supplies at the service, such as PPE, to ensure you have sufficient stock levels
  • Look at alternative ways of working:
    • Can meetings be held remotely?
    • Are there local satellite sites that staff can go to, rather than travel to the main place of work?

Staff

  • Determine which staff might be affected by the fuel shortage
  • Liaise with those members of staff to establish their current situation:
    • Do they have enough fuel for the day, several days, a week or more?
    • Do they need fuel for other essential journeys e.g. taking children to school?
  • Consider the impact of the fuel shortage on all staff:
    • Including those with vulnerable family members
    • Childcare, for children who might not be able to get to school, even on public transport
    • Staff sickness – causing stress and anxiety for staff
  • Look at ways staff can save fuel:
    • Consider car sharing
    • Are all routes planned and efficient in fuel management?
    • Do any staff have electric cars?
    • Are there alternative forms of transport that staff can take i.e. public transport (buses, trains), bicycle, on foot if within walking distance?
  • Where staff can work from home, as part of their role, can the Home Working Policy and Procedure be followed?
  • Regularly communicate with staff the impact of fuel shortages and how it is being managed at the service
  • Monitor the wellbeing of staff during the fuel shortage period to ensure they are not being adversely affected

Customers

  • Contact your customers or their next of kin to alleviate any anxieties they might have about the fuel shortage affecting their care
  • Advise them if there are any changes to their care, or carers, because of fuel shortages
  • Ensure priority rating systems, in relation to customers’ needs, are up to date e.g. traffic light RAG rating
  • Continue to regularly communicate with your customers and their family to keep them up to date on the impact of the fuel shortages on the service

Useful Resources

  • Business Continuity Policy and Procedure
  • Unable to Attend the Workplace Policy and Procedure
  • Home Working Policy and Procedure
  • Stress and Mental Health in the Workplace Policy and Procedure

https://uk.eurogarages.com/current-sites/#

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/60552/business-continuity-plan-fuel-nov2008.pdf

https://www.nhs.uk/every-mind-matters/mental-health-issues/anxiety/?WT.tsrc=Search&WT.mc_id=Anxiety&gclid=EAIaIQobChMIvOK_8O6e8wIVGJ3VCh2rgwEOEAAYASAAEgJXiPD_BwE&gclsrc=aw.ds

https://www.homecareassociation.org.uk/resource/homecare-association-calls-for-urgent-priority-access-to-fuel.html

*All information is correct at the time of publishing. Use of this material is subject to your acceptance of our terms and conditions.

Emily Watts

Domiciliary Care Policy Lead

Emily has a background in quality and compliance with specific expertise in audit. Her previous roles have included working with domiciliary care branches that required improvement and supporting them to action plan and improve their quality and compliance. Working at one of the largest UK domiciliary care providers ensured Emily was exposed to significant numbers of CQC, CIW and Care Inspectorate Scotland inspections. She led internal audits bench marking against regulatory standards , supporting managers in the drive to deliver high quality care and support. Emily has a proven track record in supporting the transformation of branches that require improvement, moving them to compliant and on the journey to outstanding. Read more

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