19th August 2016
Using Experts by Experience to Improve Services
How is their experience used?
My Life My Choice’s experts by experience are
helpingwith lots of different projects.
We are part of the team in CQC inspections.
Alongside a family carer, we inspect Oxfordshire County Council
commissioned services as part of the Quality Checkers project.
We are members of the Oxfordshire Transforming Care Board.
Why use experts by experience?
We know what it is like to use a service.
We notice things that professionals don’t.
People who use services feel like they can be more honest with us.
We care a lot about making things better, because it affects our lives.
How can you use experts by
experience in your service?
Ask people who use your service to give feedback.
Take part in or create your own “Quality Checkers” inspections.
Have people who use your service on your Board.
Have people who use your services train your staff.
Pay people who use your services as consultants, to help your service improve.
Thank you to My Life My Choice for this weeks blog in easy-read format!
*All information is correct at the time of publishing