Expert Insights

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19th August 2016

Using Experts by Experience to Improve Services

1What are experts by experience?




2Experts by experience are people who have direct experience of using a service.



3Because they have used a service, they know what is good and what is bad about it.



4They use their experiences to help makes things better.




How is their experience used?




My Life My Choice’s experts by experience are

helpingwith lots of different projects.




We are part of the team in CQC inspections.



8We give a service user point of view in 2 different NICE guideline committees.




Alongside a family carer, we inspect Oxfordshire County Council

commissioned services as part of the Quality Checkers project.




We are members of the Oxfordshire Transforming Care Board.





Why use experts by experience?




We know what it is like to use a service.





We notice things that professionals don’t.





People who use services feel like they can be more honest with us.





We care a lot about making things better, because it affects our lives.





How can you use experts by

experience in your service?





Ask people who use your service to give feedback.




Take part in or create your own “Quality Checkers” inspections.




Have people who use your service on your Board.




Have people who use your services train your staff.




Pay people who use your services as consultants, to help your service improve.



Thank you to My Life My Choice for this weeks blog in easy-read format!


*All information is correct at the time of publishing. Use of this material is subject to your acceptance of our terms and conditions.

My Life My Choice

MLMC is an Oxfordshire based charity with a national profile whose prime objective is to raise the self-esteem and quality of life for people with learning disabilities. They do this by campaigning, and providing volunteering, training, employment and social opportunities for its members. MLMC also work with other organisations to help produce information for people with learning and communication difficulties that is simple and easy to understand. Read more

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