QCS overview
At QCS, we believe everyone deserves access to safe, high-quality care. That’s why we provide the UK’s leading digital platform for compliance, quality, and care management. Our solutions support social care and health providers in delivering outstanding services, making it easier to stay compliant, embed best practice, manage care effectively, and focus on what really matters – people. Trusted by thousands of providers, we are a values-driven organisation, passionate about empowering care teams with the tools, guidance, and confidence they need to thrive.
QCS is part of RLDatix, a global leader in governance, risk, compliance, and workforce management. We combine our deep expertise in social care with world-class resources and innovation – helping raise the standard of care everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care whilst supporting the
providers who deliver it.
Joining QCS is an opportunity to be part of an organisation that values our people as our greatest asset and is a respected innovator in the care sector.
Accountabilities
RevOps Leadership
- Own end-to-end GTM systems and data across Sales, Marketing, Onboarding and Customer Success
- Build scalable systems and workflows that support improving Sales Velocity and revenue impact, both ARR & NRR. These systems wil cover: predictable pipeline generation, conversion, expansion, upsell, and renewals.
- Create a unified revenue framework – working with GTM leadership to create consistent playbooks and processes, shared KPIs, and aligned goals across all GTM teams
GTM Enablement
- Work with GTM Leadership and Enablement to help deliver a comprehensive enablement programme including team onboarding, product training, playbook delivery, and ongoing skills development
- Equip GTM teams with the right data, tools, and workflows to improve revenue attainment and customer value at every stage of the customer journey
- Work with leaders to deliver regular training sessions on objection handling, process updates, and methodologies
- Ensure new hires ramp quickly through structured onboarding and competency frameworks
- Embed, drive, and measure usage of tools to ensure consistency, uptake, and impact
Systems Architecture
- Own design and implementation of our systems infrastructure, as well as embedding, optimising, and refining it
- Own CRM and GTM tech stack (Salesforce), ensuring clean data, high adoption, and automated workflows
- Build forecasting models, dashboards, and reporting for pipeline, bookings, renewals, and revenue performance.
- Collaborate with leaders to design and optimise GTM process — including sales qualification, handoffs, deal stages, renewal rhythms, and account planning.
- Define and optimise CRM processes for customer facing teams including Onboarding, Success and Support
- Ensure pricing, discounting, and contract terms are consistent and commercially sound
Data, Insights & Performance Management
- Provide clear insights to support decision-making across Leadership & the revenue organisation
- Upwards & sideways management – you will be a key stakeholder for GTM and leadership so will need to be able to navigate these personas
- Your team will be responsible for GTM dashboards and performance data. Analyse pipeline trends, leading indicators, and performance drivers to identify gaps and opportunities
- Work with Marketing to track campaign performance and attribution modelling
Cross-Functional Alignment
- Partner closely with Marketing, Product, Finance, and Customer Success to ensure GTM alignment and success
- Drive operational excellence across the full customer lifecycle—from lead to renewal
- Support Product with customer and market insights that inform roadmap and positioning
- Work with Finance to ensure forecasting and planning is accurate and timely
Process Improvement & Tooling
- Identify friction points in the tech stack and funnel, implement improvements for speed and clarity
- Develop scalable, repeatable processes to support growth into new markets or product lines
- Create workflows and automations across GTM systems to maxmise efficiency of GTM teams
- Be an internal champion for AI adoption – in particualr its deployment across our tech stack to improve efficiency, alongisde revnuee & customer outcomes
Team Leadership
- Manage, mentor and develop the Revenue Operations and Sales Enablement teams
- Foster a customer-first culture across the team, enabled by data-driven decisionmaking at all times
Skills
- Proven experience in Revenue Operations in a SaaS or tech-led business
- High growth, fast-moving start-up experience preferred
- Strong technical understanding of Salesforce and its ecosystem
- Excellent understanding of SaaS metrics, sales funnel management, and revenue architecture
- Experience supporting GTM leaders with playbooks, onboarding programmes, and enablement content
- Elite prioritisation skills– this is a conduit role requiring top-tier scoping and communications to manage diverse stakeholders with competing priorities
- Highly analytical with strong Excel/Sheets and data modelling capability. AI usage to optimise processes
- Comfortable working cross-functionally, influencing stakeholders, and leading change
- Comfortable in a fast-growing, mission-led environment
- Collaborative, resilient, and solution focused
Behaviours
Reputation for excellence Being passionate about the QCS brand. Committed in heart and mind. Striving towards a reputation inside and outside QCS for excellence.
Easy to work with Be known for making things happen through great service. Having an approachable manner where our first response is ‘yes, we can make it happen’ and make it easy for customers and colleagues to understand what we do and how we add value.
Teamwork Demonstrate the ability and desire to work cooperatively with others.
Accountability Having the courage to be responsible for the decisions made, being bold and challenging the way we do things all the time, with a view to making us succeed and being accountable for results.
Personal Discipline Keeping a schedule and organised workday, respecting deadlines and managing time effectively.
Proactivity Acting in advance of a situation, taking control and making things happen. Proactive people generally do not need to be asked to act, or do they require detailed instruction.
Curiosity Future-focused, inquisitive and open-minded; seeks out evolving and innovative ways to add value to the organisation.
Strategic outcomes
- Improved ARR & NRR through reducing friction in GTM funnel
- Implementation of modern, AI-led GTM systems and infrastructure
- Accurate and predictable revenue forecasting
- Reduced time-to-ramp for new reps
- Clean, reliable GTM data to drive reporting and decision-making
- Clear, consistent processes across the full revenue engine