What is the definition of quality under new care act 2014?

Answered by Sheila Scott

Dear Tanya,

This is a very broad question.

The Care Act 2014 was more focussed on process for carers and service users than quality of service.

There is useful information about the Care Act 2014 on these websites.

https://www.gov.uk/government/publications/care-act-2014-part-1-factsheets

http://www.carersuk.org/help-and-advice/practical-support/getting-care-and-support/care-act-faq

http://www.scie.org.uk/care-act-2014/

All of CQC’s work is focussed on the quality of outcomes for individual service users. You can find a great deal of information on CQC’s website, although perhaps not in the format you were looking for.

http://www.cqc.org.uk/content/guidance-providers

Finally perhaps you should look at Quality Compliance Systems website to see a Quality Management  System that responds specifically to both the Care Act 2014 and the requirements of the CQC new methodology of inspection.

https://www.qcs.co.uk/care-nursing-homes/full-care-management-system/

Best wishes.

Sheila