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In this episode of The Care Social, Barry sits down with Jackie Pool, renowned dementia care specialist, author, inventor and trainer. With decades of experience and a deep passion for improving dementia care, Jackie shares her inspiring journey, from her early days in psychogeriatrics to creating the now evidence-based PAL assessment tool.

Together, Barry and Jackie explore:

• What truly person-centred dementia care looks like

• How language and tone can support dignity and comfort

• The importance of life histories and collaborative care planning

• The balance between safety and independence in care settings

• Why dining—not feeding—makes all the difference

• How the PAL tool helps teams personalise care, with real impact

This is part one of a two-part special—an honest, often funny conversation, packed with practical tips, experience, and a deep commitment to supporting the person, not just the condition.

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