Expert Insights

The Working Time Regulations 1998 (“WTR”) entitle employees and workers to rest breaks, daily rest periods and weekly rest periods. A rest break for an adult worker is 20 minutes…

  What is a chaperone? A chaperone is an ‘impartial observer’ who may accompany patients into a medical appointment (usually ones of a sensitive or intimate nature).  This is often…

As a care provider, it is your responsibility to ensure that  allergen information is provided for the food you serve, but how much do care home staff and service users…

I was delighted to be able to attend the National Care Forum Managers Conference last week. NAPA had worked with them to set up an Arts Festival within the Conference.…

There are two contrasting approaches to developing quality in services and personal relations. There is a problem solving approach which looks at negative outcomes and attempts to fix them to…

Leadership is about taking services forward, improving standards, promoting best-practice and inspiring others. Leadership is the final theme in the new (interim) Inspection Framework for care services in Wales. This…

New research by Macmillan Cancer Support and Yougov finds that one in five cancer patients face discrimination at work. That’s around 18%. The research was released earlier this month and…

Three of our members – Dawn, Paul and Shaun – spent the first week of this month walking the Camino de Santiago with members of the Justice for LB Campaign.…