Expert Insights

In one of my blogs back in June I discussed practices submitting their annual complaints data return for complaints received in the previous year. We’re now already halfway through this…

Every person at some stage in their lives will have entered a dentist practice. Most people will see the dentist on a regular basis to ensure a planned preventative dental…

These are challenging times in providing social care, but there is also innovation and overall development of the sector. The recent introduction of the Care Act 2014 in England has…

As schools return and children embark on another year of learning, my thoughts turn to those with clinical conditions that may have an impact on their academic achievement like Attention…

With our growing population and an increasing demand for care services, adult social care is a vital component providing support and protection to both children and adults in need or…

This week I’ve been teaching some students about writing mental health tribunal reports. I’ve been compiling some materials for this, and one of these is a news story about Judge…

It is increasingly clear that quality management is at its best when the whole team is engaged and understands how their individual role contributes to the overall quality of patient…

I was speaking to a commissioner recently about the difficulty she had negotiating with some providers over fees, because nobody at a local level was able to make decisions. Inevitably,…