Policies and Procedures for Care Agencies

CQC Compliance Management System Designed for Domiciliary/Home Care

  • Supports your CQC Compliance under The Health and Social Care Act 2008
  • Fully customised to your domiciliary care organisation as required by the CQC
  • Save Time — How long would it take you to create and update 1,340+ pages of Home Care guidance?

The QCS Domiciliary Care Management System enables home care agencies to tackle some of the most problematic aspects of delivering high quality home care services. Delivered by a dispersed workforce without close supervision, domiciliary care services are more likely to suffer from inconsistent practice and standards. It is a matter of some complexity for home care service providers to bring best practice together with compliance without expertise in the CQC regulatory framework.

View the System

  • Dashboard

    Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.

  • System Details

    Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!

  • Search Function

    It’s easy to find the policy you’re looking for using our Find a Document Box

  • Policy Centre

    Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.

  • Custom Upload

    Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.

  • Manage Staff

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Mock Inspection Toolkit

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Access Right

    Grant permission for a user to access documentation or restrict access to content for certain members of staff.

Benefits of the QCS Domiciliary Care Management System

  1. Up to 1,340

    pages with 368+ easy to follow domiciliary care policies and procedures, available in Word and PDF.

  2. Mock Inspection Toolkit

    Lets you thoroughly prepare your home care agency for CQC inspections

  3. Meets the 5 Key Questions & Key Lines of Enquiry

    System compliant or not, number of updated & unread documents, recent staff logins PLUS Text messages for urgent adult social care system updates

  4. Upload your own documents

    to supplement the system for an even more comprehensive and personalised adult social care compliance tool

  5. Online customisation

    lets you change any of the up to 130+ fields that are customised to your business

  6. Weekly update email

    System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for care system updates

  7. Reading Lists

    Lets you thoroughly prepare your care home for CQC inspections

  8. Supports QA

    Meets the CQC Definition of Quality Assurance for on-going compliance

  9. Supports CQC Registration

    for home care agencies as required by The Health and Social Care Act 2008

  10. Simple to use

    online interface for everyday use by all agency care staff

  11. Fully customised documents

    As required by the CQC documents are specific to your domiciliary care agency and not generic

  12. Risk Assessments

    for operational usage updated in line with any changes to adult social care regulations every month

Saves Time

How long would it take you to create and update 1340+ pages of Home care guidance?

CQC Compliant Policies & procedures for Domiciliary & Homecare

The QCS Domiciliary Care Management System enables home care agencies to tackle some of the most problematic aspects of delivering high quality home care services. Delivered by a dispersed workforce without close supervision, domiciliary care services are more likely to suffer from inconsistent practice and standards. It is a matter of some complexity for home care service providers to bring best practice together with compliance without expertise in the CQC regulatory framework.

How can QCS help?

Our comprehensive compliance management system is designed to meet the needs of home care agencies, enabling compliance with Care Quality Commission (CQC) and inspection. The system is organised as modules and product packs for each specific area of practice and is supplied as a set of printed reference manuals and as an online service. This combination allows maximum flexibility in disseminating standardised service practice across your dispersed workforce. The online system is originated and maintained centrally by a team, experts in domiciliary care practice and the applicable legislative and regulatory code. This centrally maintained pool of information is also formatted for print and delivered as reference manuals. These take the shape of modular ring binders. We update the online system and deliver replacement printed pages whenever the regulatory code or best practice changes. This enables you to ensure the care your workforce delivers remains in step with compliant practice. There is an increased need for care workers to deliver some aspects of care that were once the preserve of nurses. Care planning is a fundamental requirement. The QCS system guides care workers through the care planning process, ensures nothing is omitted and ultimately enables high quality CQC compliant care to be delivered to every service user.

Key documents within the home care system include:

  • Care plans
  • Service user and staff handbooks
  • Forms for:
    • Risk assessments
    • Managing health and safety
    • Medications

The QCS Domiciliary Care Management System also helps to address the other issues of your dispersed remote workforce, including overcoming communication issues and providing better access to support and advice. QCS compliance management resources also facilitate training and development and coaching and mentoring, both important factors for improving standards and retaining staff.

Case Studies

Many of our clients choose to go ‘on the record’, telling the story of why they selected QCS to solve their problems and how it has helped them to take control of compliance.

  • As a company we required a new policy …

    As a company we required a new policy to enable us to pass our registration with CQC. The policy was written within 48 hours and contained all relevant information for our service. The policies are comprehensive and there is a robust customer service in place who are efficient and responsive. I have worked in the care industry for over 18 years and this policy system is the best I have used, it takes the stress and worry out of being… Clare Robbins
  • The system is really reliable

    The system is really reliable, it helps to run successful and compliant business. I am not afraid of forgetting anything or missing any changes in the legal environment. Thank you Ildiko
  • As a new customer i am very pleased at …

    As a new customer i am very pleased at how helpful everyone is.. No enquiry is too big or small and i feel that i can ask anything..Helpful and professional. Laverne

Pricing Great Discounts available for Groups and Multiple locations – Call us to find out more

Standard Plan Full Payment (+VAT) Premium Compliance Plan 12 simple monthly payments including VAT
£1,995£199.50

Got a question? Call us now:

Got a question? Call us now
0333 405 33 33

Latest Expert Opinions

16th October 2017

Getting Safeguarding Right

Hugh Constant

SCIE - Practice Development Manager

Everyone wants to get safeguarding right. It’s vital to an organisation’s reputation, of course, but much more importantly it gets...

12th October 2017

Confidence in the Organisation

Tony Clarke

Scottish Care Inspectorate Specialist

I have confidence in the organisation providing my care and support I have been describing each week, one of the five...

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