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Care Agencies
Full Care Management System

CQC Compliance Management System Designed for Domiciliary/Home Care

  • Supports your CQC Compliance under The Health and Social Care Act 2008
  • Fully customised to your domiciliary care organisation as required by the CQC
  • Save Time — How long would it take you to create and update 1,340+ pages of Home Care guidance?
  • All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

Our Compliance Management software enables home care agencies to tackle some of the most problematic aspects of delivering high quality home care services. Delivered by a dispersed workforce without close supervision, domiciliary care services are more likely to suffer from inconsistent practice and standards. So embedding best practice is a constant challenge for home care service providers.

Because all new QCS customers experience a comprehensive onboarding process, rather than a set of generic, off the shelf policies, the system delivers highly personalised documents, allowing domiciliary care agencies to embed quality processes throughout their organisations.

Policies and procedures included in Full Care Management System package

Simply choose the category:

  • AB01 - Archiving, Disposal and Storing of Records Policy and Procedure_EDITED

    AB02 - Business Continuity Policy and Procedure

    AB03 - Business Expenses Policy and Procedure

    AB07 - Computer, Email and Internet Usage Policy and Procedure

    AB08 - Financial Administration Policy and Procedure

    AB15 - Tender Information Policy and Procedure

    AB16 - Register of Other Interests Policy and Procedure

    AB06 - Business Plan

    AB13 - Staff Supply Agreement

    AB17 - Service User Administration File Policy and Procedure

    AB18 - Anti-Bribery Policy and Procedure

    AB19 - Record Keeping Policy and Procedure

    AB25 - Vehicle Insurance Policy and Procedure

    AB26 - Social Networking Policy and Procedure

    AB27 - Adverse Weather Conditions Policy and Procedure

    AB32 - Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure

    AB20 - Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure

    AB36 - Supporting Service Users During Adverse Weather Policy and Procedure

    EU01 - EU Exit Guidance

    EU02 - No Deal Brexit Update Regarding the Continuity of Medicines and Medical Products

    AB14 - Stock Control Policy and Procedure

    AC01 - Access to Information Policy and Procedure

    AC02 - Administration Communication and Action Policy and Procedure

    AC07 - Emergency Communication Policy and Procedure

    AC10 - Monitoring of Business Communications Policy and Procedure

    AC04 - Communication Policy and Procedure

    AC09 - Information Pack Policy and Procedure

    AC16 - Registration Authority Notification Policy and Procedure

    AC14 - Monitoring of Business Performance Policy and Procedure

    AC19 - Business Mobile Phone Use Policy and Procedure

    AF04 - Statement of Account Policy and Procedure

    AF06 - Purchasing Policy and Procedure

    AF08 - Receipt of Delivered Goods Policy and Procedure

    AF07 - Service User’s Finances Policy and Procedure

    AR01 - Child Protection Policy and Procedure

    AR05 - Photographs Policy and Procedure

    AR21 - Statement of Purpose Policy and Procedure

    AR26 - Volunteers Policy and Procedure

    AR27 - Witnessing of Documents Policy and Procedure

    AR06 - Refusal to Hold Records Policy and Procedure

    AR10 - Service User Contract

    AR16 - Service User Guide

    AR30 - Hate Crime Policy and Procedure

    AR34 - Termination of Service User's Service Contract Policy and Procedure

    AR35 - Missing Service User Policy and Procedure

    AR38 - Duty of Candour Policy and Procedure

    AR40 - CQC Ratings Display Policy and Procedure

    AR41 - Fit and Proper Person - Directors (CQC) Policy and Procedure

    AR42 - No Reply Policy and Procedure

    AR43 - Consumption of Alcohol Policy and Procedure

  • CC04 - Changes in Health State Policy and Procedure

    CC05 - Clinical Procedures Policy and Procedure

    CC11 - Diabetes Policy and Procedure

    CC19 - Intermediate Care Policy and Procedure

    CC31 - Service Users with Communication Difficulties Policy and Procedure

    CC17 - GP and Visiting Professionals Policy and Procedure

    CC33 - Food and Nutrition Policy and Procedure

    CC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure

    CC41 - Dementia Policy and Procedure

    CC44 - Late and Missed Visits Policy and Procedure

    CC36 - De-escalation Policy and Procedure

    CC37 - Medical Emergency Policy and Procedure

    CC38 - Mobility Policy and Procedure

    CC39 - Oxygen Use Policy and Procedure

    CC45 - Personal Shopping Policy and Procedure

    CC46 - Depression Policy and Procedure

    CC60 - Anxiety Policy and Procedure

    CC62 - Grief and Loss Policy and Procedure

    CC63 - Suicide Prevention Policy and Procedure

    CC66 - Adults with Autism Policy and Procedure

    CC71 - Double Up Home Care Policy and Procedure

    CC76 - Expected Death Policy and Procedure

    CC77 - Promoting Independence with Continence Policy and Procedure

    CC79 - Moving and Handling Policy and Procedure

    CC82 - PEG Policy and Procedure

    CC80 - Double Handed Hoists Policy and Procedure

    CC88 - Supporting Independence in Personal Care Policy and Procedure

    CC90 - Heatwave Policy and Procedure

    CC84 - Unexpected Death Policy and Procedure

    CC83 - Live-in Care Policy and Procedure

    CC93 - Oral Care Policy and Procedure

    CC97 - Immunisation Policy and Procedure

    CC100 - Choking Policy and Procedure

    CC99 - Falls Management Policy and Procedure

    CC96 - Pressure Sore Management Policy and Procedure

    CR60 - Use of Bed Rails Policy and Procedure

    CC104 - Illegal Drug Misuse in the Service User's Home Policy and Procedure

    CR30 - Participation Policy and Procedure

    CC107 - Management of Medical Devices Policy and Procedure

    CC108 - Catheter Care Policy and Procedure

    CC109 - Supporting Independence with Holidays Policy and Procedure

    CR61 - Access to NHS Services Policy and Procedure

    CR64 - Accessible Information Standards Policy and Procedure

    CC08 - Promoting Independence with Continence Policy and Procedure

    CC09 - Daily Communication Meetings Policy and Procedure

    CC42 - Schizophrenia Policy and Procedure

    CC43 - Bi-Polar Disorder Policy and Procedure

    CC51 - Care Forms: Daily Report

    CC52 - Care Forms: Life History

    CC53 - Care Forms: Monthly Observations

    CC54 - Care Forms: Monthly Weight Audit January - June

    CC55 - Care Forms: Monthly Weight Audit July - December

    CC56 - Care Forms: Moving and Handling Assessment

    CC57 - Care Forms: Nursing Assessment

    CC58 - Care Forms: Risk Assessment Review

    CC59 - Care Forms: Service Review

    CR02 - Advocacy Policy and Procedure

    CR03 - Safeguarding Policy and Procedure

    CR05 - Choice of Carer Gender Policy and Procedure

    CR12 - Mental Health Act 1983 and Regulations 2008 Policy and Procedure

    CR17 - Restraint Policy and Procedure

    CR19 - Risk Taking Policy and Procedure

    CR21 - Choice Policy and Procedure

    CR22 - Consent to Examination or Treatment Policy and Procedure

    CR23 - End of Life Care Planning Policy and Procedure

    CR24 - Privacy Policy and Procedure

    CR25 - Supporting Recreational Activities Policy and Procedure

    CR27 - Service User Communication with Organisation Policy and Procedure

    CR28 - Staff Identification Policy and Procedure

    CR29 - Equality and Human Rights Policy and Procedure

    CR46 - Mental Capacity Act (MCA) 2005 Policy and Procedure

    CR26 - Deprivation of Liberty Safeguards (DoLS) Policy and Procedure

    CR57 - Protecting Vulnerable People from Radicalisation Policy and Procedure

    CR33 - Confidentiality Policy and Procedure

    CR34 - Sex, Sexuality and Relationships Policy and Procedure

    CR58 - Professional Boundaries Policy and Procedure

    CR20 - Sex, Sexuality and Relationships Policy and Procedure

    CL07 - Ventilation via Tracheostomy Policy and Procedure

    CL01 - Respiratory Rate Policy and Procedure

    CL02 - Oxygen Saturation Policy and Procedure

    CL04 - Systolic Blood Pressure Policy and Procedure

    CL03 - Temperature Policy and Procedure

    CL05 - Pulse Rate Policy and Procedure

    CL06 - Level of Consciousness Policy and Procedure

  • CC07 - Clinical Waste Disposal Policy and Procedure

    HS01 - Accident and Incident Reporting Policy and Procedure

    HS02 - Environmental Policy and Procedure

    HS03 - Flooding Policy and Procedure

    HS04 - Hazard Reporting Policy and Procedure

    HS05 - Health and Safety Training Policy and Procedure

    HS06 - Serious Incident Notification Policy and Procedure

    HS07 - Workplace Environment Policy and Procedure

    PM12 - Lone Working Policy and Procedure

    CC34 - Infection Control Policy and Procedure

    CC49 - Sharps and Needlestick Policy and Procedure

    HS09 - Display Screen Equipment Policy and Procedure

    PM20 - First Aid Policy and Procedure

    PM21 - Pool Car Policy and Procedure

    CC101 - Blood Spillage Policy and Procedure

    HS12 - Driving For Work Policy and Procedure

    HR04 - Risk Assessment Policy and Procedure

    CC23 - Sharps and Needlestick Policy and Procedure

    CP04 - Service User Fire Evacuation Policy and Procedure

    HR02 - Health and Safety Policy and Procedure

    HR01 - Health and Safety Policy and Procedure

    MR04 - Fire Safety Policy and Procedure

    ME08 - Safe Use of Hoists Policy and Procedure

    MR06 - Electrical Safety Policy and Procedure

    MR08 - Fire Safety in Service Users' Homes Policy and Procedure

    MB05 - Security Policy and Procedure

    ME02 - Legionella Policy and Procedure

    ME05 - Service Equipment Maintenance Policy and Procedure

    MR02 - Fire Alarm Response Policy and Procedure

    MR03 - Fire Equipment Policy and Procedure

    MR05 - Lift Safety Policy and Procedure

  • CP01 - Care and Daily Living Policy and Procedure

    CP05 - Behaviour that Challenges Policy and Procedure

    CP20 - Service User Care Planning Policy and Procedure

    CP21 - Continuity of Care Policy and Procedure

    CP28 - Cooperating with Other Providers Policy and Procedure

    CP27 - Resuscitation Policy and Procedure

    CP29 - Review Assessment Policy and Procedure

    CP32 - Specialist Needs Policy and Procedure

    CP02 - Discharge Pack Policy and Procedure

    CP06 - Rehabilitation Policy and Procedure

    CP13 - Supporting Safe Travel and Mobility Policy and Procedure

    CP16 - Wound Care Management Policy and Procedure

    CA03 - Support Planning Pack A - Service Commencement

    CA08 - Service Start Pack B - Support Plan

    CA18 - Admission and Discharge Policy and Procedure

    CP31 - Advance Decision Policy and Procedure

    CA13 - Pre-Admission and Admission Policy and Procedure

    CA04 - Admission Pack A - Pre-Admission

    CA09 - Admission Pack B - Admission and Care Planning

  • PA01 - Adoption Policy and Procedure

    PA02 - Annual Holiday Policy and Procedure

    PA04 - Maternity Leave Policy and Procedure

    PA05 - Paternity Leave Policy and Procedure

    PA07 - Sickness Absence Policy and Procedure

    PA08 - Statutory Time Off Policy and Procedure

    PA09 - Unable To Attend Workplace Policy and Procedure

    PA10 - Shared Parental Leave Policy and Procedure

    PA13 - Compassionate Leave Policy and Procedure

    PA12 - Parental Leave Policy and Procedure

    PC01 - Agency Staff Policy and Procedure

    PC02 - Casual (“Bank”) Workers Policy and Procedure

    PC06 - Appearance Policy and Procedure

    PC09 - Minimum Wage Policy and Procedure

    PC10 - Notice Periods Policy and Procedure

    PC11 - Part-Time Employees Policy and Procedure

    PC12 - Staff Loans and Advances Policy and Procedure

    PC13 - Statement of Main Terms and Conditions of Employment – Variation

    PC14 - Fixed-Term Workers Policy and Procedure

    PC08 - Staff Handbook

    PC16 - Self Employment and Zero Hours Contracts Policy and Procedure

    PE01 - Harassment Policy and Procedure

    PE02 - Flexible Working Policy and Procedure

    PE03 - Equality and Diversity Policy and Procedure

    PE05 - Anti-Bullying Policy and Procedure

    PE06 - Disabled Workers Policy and Procedure

    PE07 - Anti-Slavery and Human Trafficking Policy and Procedure

    PE08 - Gender Pay Reporting Policy and Procedure

    PE09 - Transgender Policy and Procedure

    PJ02 - Job Description - Administrator

    PJ04 - Job Description - Carer

    PJ09 - Job Description - Deputy Manager

    PJ29 - Job Description - Senior Carer

    PJ35 - Job Description - Registered Manager

    PJ36 - Job Description - Registered Provider

    PJ37 - Job Description - Care Coordinator

    PJ43 - Job Description - Clinical Lead

    PJ26 - Job Description - Registered Nurse

    PM02 - Management of Stress Policy and Procedure

    PM04 - Redundancy Policy and Procedure

    PM05 - Retirement Policy and Procedure

    PM11 - Whistleblowing Policy and Procedure

    PM13 - Working Time Regulations Policy and Procedure

    PM14 - Staff Rota Policy and Procedure

    PM15 - Smoking at Work Policy and Procedure

    PM17 - On-Call Policy and Procedure

    PM18 - Relationships at Work Policy and Procedure

    PM08 - Staff Levels Policy and Procedure

    PP01 - Absenteeism Policy and Procedure

    PP02 - Alcohol and Drugs Policy and Procedure

    PP03 - Discipline Policy and Procedure

    PP04 - Grievances Policy and Procedure

    PP05 - Moonlighting Policy and Procedure

    PP06 - Obtaining Medical Reports Policy and Procedure

    PP07 - Capability Policy and Procedure

    PR22 - Director or Trustee's Development Appraisal Policy and Procedure

    PP09 - Supervision Policy and Procedure

    PR03 - Standards of Conduct, Performance and Ethics Policy and Procedure

    PR04 - DBS/Disclosure Policy and Procedure

    PR08 - Recruitment of Ex-Offenders Policy and Procedure

    PR12 - Recruitment Policy and Procedure

    PR01 - Development Appraisal Policy and Procedure

    PR16 - Right to Work Checks Policy and Procedure

    PR17 - Manager’s Development Appraisal Policy and Procedure

    PR18 - Employment of Young Persons Policy and Procedure

    PR20 - Apprenticeship Agreement Policy and Procedure

    PR21 - Care Certificate Policy and Procedure

    PR23 - References Policy and Procedure

    PR24 - Induction and Onboarding Policy and Procedure

    PR25 - Training Policy and Procedure

  • CM03 - Overarching Medication Policy and Procedure

    CM30 - Storage of Medication Policy and Procedure

    CM31 - Safe Disposal of Medication Policy and Procedure

    CM32 - Controlled Drugs Policy and Procedure

    CM33 - Other Routes of Medication Administration Policy and Procedure

    CM34 - Administration of Medicines Policy and Procedure

    CM35 - Recording the Administration of Medication Policy and Procedure

    CM36 - Over the Counter Medication Policy and Procedure

    CM37 - Training and Competency on Medications Policy and Procedure

    CM38 - Medication Errors and Near Misses Policy and Procedure

    CM39 - Auditing and Monitoring of Medication Policy and Procedure

    CM40 - Covert Medication Policy and Procedure

    CM41 - As Required and Variable Dose Medication Policy and Procedure

    CM42 - Medication Away from Home Policy and Procedure

    CM43 - Collection of Prescriptions Policy and Procedure

  • QA01 - Administration Management Policy and Procedure

    QA06 - General Management Protocol Policy and Procedure

    QQ17 - Management and Prevention of Violence at Work Policy and Procedure

    QC24 - Good Governance Policy and Procedure

    QQ20 - Quality Meetings Policy and Procedure

    QC09 - Support Plan Audit

    QC16 - Care Communication and Information Policy and Procedure

    QC18 - Continuity and Consistency of Care Policy and Procedure

    QC21 - Spot Checks Policy and Procedure

    QC07 - Key Worker Policy and Procedure

    QC08 - Care Plan Review

    QC11 - Named Nurse Policy and Procedure

    QP04 - Staff Retention Policy and Procedure

    QQ01 - Action Planning Policy and Procedure

    QQ02 - Auditing Policy and Procedure

    QQ03 - Complaints, Suggestions and Compliments Policy and Procedure

    QQ08 - Management Meetings Policy and Procedure

    QQ13 - Quality and Quality Assurance Policy and Procedure

    QQ16 - Quality Review Policy and Procedure

  • KH07 - Cross Contamination Between Care and Food Preparation Policy and Procedure

    KH08 - Food Hygiene Policy and Procedure

    KH09 - Personal Hygiene Policy and Procedure

    KC11 - Food Allergens Policy and Procedure

    KC08 - Supply of Service User’s Own Food Policy and Procedure

    MR09 - CCTV and the Use of Hidden Cameras Policy and Procedure

  • FKCC01 - Fundamental Standard 3: Caring - KLOE C1

    FKCC02 - Fundamental Standard 3: Caring - KLOE C2

    FKCC03 - Fundamental Standard 3: Caring - KLOE C3

    FKCE01 - Fundamental Standard 2: Effective - KLOE E1

    FKCE02 - Fundamental Standard 2: Effective - KLOE E2

    FKCE03 - Fundamental Standard 2: Effective - KLOE E3

    FKCE04 - Fundamental Standard 2: Effective - KLOE E4

    FKCE05 - Fundamental Standard 2: Effective - KLOE E5

    FKCE06 - Fundamental Standard 2: Effective - KLOE E6

    FKCE07 - Fundamental Standard 2: Effective - KLOE E7

    FKCR01 - Fundamental Standard 4: Responsive - KLOE R1

    FKCR02 - Fundamental Standard 4: Responsive - KLOE R2

    FKCR03 - Fundamental Standard 4: Responsive - KLOE R3

    FKCS01 - Fundamental Standard 1: Safe - KLOE S1

    FKCS02 - Fundamental Standard 1: Safe - KLOE S2

    FKCS03 - Fundamental Standard 1: Safe - KLOE S3

    FKCS04 - Fundamental Standard 1: Safe - KLOE S4

    FKCS05 - Fundamental Standard 1: Safe - KLOE S5

    FKCS06 - Fundamental Standard 1: Safe - KLOE S6

    FKCW01 - Fundamental Standard 5: Well-Led - KLOE W1

    FKCW02 - Fundamental Standard 5: Well-Led - KLOE W2

    FKCW03 - Fundamental Standard 5: Well-Led - KLOE W3

    FKCW04 - Fundamental Standard 5: Well-Led - KLOE W4

    FKCW05 - Fundamental Standard 5: Well-led - KLOE W5

    FPC02 - CQC Fundamental Standards Policy and Procedure

    FPC03 - Leadership and Management Policy and Procedure

    FPC04 - Information Collection Policy and Procedure

  • MICS01 - Mock Inspection: Safe - KLOE S1

    MICS02 - Mock Inspection: Safe - KLOE S2

    MICS03 - Mock Inspection: Safe - KLOE S3

    MICS04 - Mock Inspection: Safe - KLOE S4

    MICS05 - Mock Inspection: Safe - KLOE S5

    MICS06 - Mock Inspection: Safe - KLOE S6

    MI01 - Mock Inspection Toolkit Introduction

    MIEC01 - Mock Inspection: Effective - KLOE E1

    MIEC02 - Mock Inspection: Effective - KLOE E2

    MIEC03 - Mock Inspection: Effective - KLOE E3

    MIEC04 - Mock Inspection: Effective - KLOE E4

    MIEC05 - Mock Inspection: Effective - KLOE E5

    MIEC06 - Mock Inspection: Effective - KLOE E6

    MIEC07 - Mock Inspection: Effective - KLOE E7

    MICC01 - Mock Inspection: Caring - KLOE C1

    MICC02 - Mock Inspection: Caring - KLOE C2

    MICC03 - Mock Inspection: Caring - KLOE C3

    MICR01 - Mock Inspection: Responsive - KLOE R1

    MICR02 - Mock Inspection: Responsive - KLOE R2

    MICR03 - Mock Inspection: Responsive - KLOE R3

    MICW01 - Mock Inspection: Well-Led - KLOE W1

    MICW02 - Mock Inspection: Well-Led - KLOE W2

    MICW03 - Mock Inspection: Well-Led - KLOE W3

    MICW04 - Mock Inspection: Well-Led - KLOE W4

    MICW05 - Mock Inspection: Well-Led - KLOE W5

  • GDPR01 - Overarching GDPR Policy and Procedure

    GDPR04 - Initial Privacy Impact Assessment Policy and Procedure

    GDPR02 - Appointing a Data Protection Officer Policy and Procedure

    GDPR10 - Consent Authorisation Policy and Procedure

    GDPR03 - Data Security and Data Retention Policy and Procedure

    GDPR05 - Subject Access Requests Policy and Procedure

    GDPR06 - Breach Notification Policy & Procedure

    GDPR07 - Privacy Notice Policy & Procedure

    GDPR08 - Website Privacy Policy and Procedure

    GDPR09 - Fair Processing Notice Policy and Procedure

    GDPRG01 - Act Now!

    GDPRG02 - Key Terms

    GDPRG03 - Key Principles

    GDPRG04 - Processing Personal Data

    GDPRG05 - Rights of the Data Subject

    GDPRG06 - Transferring Personal Data

    GDPRF01 - Initial Privacy Impact Assessment

    GDPRF02 - Appointment of a Data Protection Officer

    GDPRF08 - Website Privacy Statement

    GDPRF03 - Template Subject Access Request Letter

    GDPRF04 - Cookies Example Policy Statement

    GDPRF09 - Consent Authorisation Form - Person with Capacity

    GDPRF10 - Consent Authorisation Form - Person Lacking Capacity

    GDPRF05 - Template Fair Processing Notice - Employees

    GDPRF06 - Template Fair Processing Notice - External

    GDPRF07 - Breach Notification Process Map

    GDPRF11 - Subject Access Request

    GDPRF12 - Privacy Impact Assessment

  • FSP10 - Stakeholder Surveys Policy and Procedure

    FSP11 - Service Users Survey

    FSP12 - Friends, Relatives and Advocates Survey

    FSP13 - Staff Survey

    FSP14 - External Professionals Survey

Policies and Procedures for Care Agencies

View the System

  • Dashboard

    Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.

  • System Details

    Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!

  • Search Function

    It’s easy to find the policy you’re looking for using our Find a Document Box

  • Policy Centre

    Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.

  • Custom Upload

    Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.

  • Manage Staff

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Mock Inspection Toolkit

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Access Right

    Grant permission for a user to access documentation or restrict access to content for certain members of staff.

CQC Compliance Management System Designed for Domiciliary/Home Care

  • Supports your CQC Compliance under The Health and Social Care Act 2008
  • Fully customised to your domiciliary care organisation as required by the CQC
  • Save Time — How long would it take you to create and update 1,340+ pages of Home Care guidance?
  • All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.

Our Compliance Management software enables home care agencies to tackle some of the most problematic aspects of delivering high quality home care services. Delivered by a dispersed workforce without close supervision, domiciliary care services are more likely to suffer from inconsistent practice and standards. So embedding best practice is a constant challenge for home care service providers.

Because all new QCS customers experience a comprehensive onboarding process, rather than a set of generic, off the shelf policies, the system delivers highly personalised documents, allowing domiciliary care agencies to embed quality processes throughout their organisations.

Benefits of the QCS Domiciliary Care Management System

  1. Up to 1,340

    pages with 368+ easy to follow domiciliary care policies and procedures, available in Word and PDF.

  2. Mock Inspection Toolkit

    Lets you thoroughly prepare your home care agency for CQC inspections

  3. Meets the 5 Key Questions & Key Lines of Enquiry

    System compliant or not, number of updated & unread documents, recent staff logins PLUS Text messages for urgent adult social care system updates

  4. Upload your own documents

    to supplement the system for an even more comprehensive and personalised adult social care compliance tool

  5. Online customisation

    lets you change any of the up to 130+ fields that are customised to your business

  6. Weekly update email

    System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for care system updates

  7. Reading Lists

    Lets you thoroughly prepare your care home for CQC inspections

  8. Supports QA

    Meets the CQC Definition of Quality Assurance for on-going compliance

  9. Supports CQC Registration

    for home care agencies as required by The Health and Social Care Act 2008

  10. Simple to use

    online interface for everyday use by all agency care staff

  11. Fully customised documents

    As required by the CQC documents are specific to your domiciliary care agency and not generic

  12. Risk Assessments

    for operational usage updated in line with any changes to adult social care regulations every month

Saves Time

How long would it take you to create and update 1340+ pages of Home care guidance?

CQC Compliant Policies & procedures for Domiciliary & Homecare

The QCS Domiciliary Care Management System enables home care agencies to tackle some of the most problematic aspects of delivering high quality home care services. Delivered by a dispersed workforce without close supervision, domiciliary care services are more likely to suffer from inconsistent practice and standards. It is a matter of some complexity for home care service providers to bring best practice together with compliance without expertise in the CQC regulatory framework.

How can QCS help?

Our comprehensive compliance management system is designed to meet the needs of home care agencies, enabling compliance with Care Quality Commission (CQC) and inspection. The system is organised as modules and product packs for each specific area of practice and is supplied as a set of printed reference manuals and as an online service. This combination allows maximum flexibility in disseminating standardised service practice across your dispersed workforce. The online system is originated and maintained centrally by a team, experts in domiciliary care practice and the applicable legislative and regulatory code. We update the online system whenever the regulatory code or best practice changes. This enables you to ensure the care your workforce delivers remains in step with compliant practice. There is an increased need for care workers to deliver some aspects of care that were once the preserve of nurses. Care planning is a fundamental requirement. The QCS system guides care workers through the care planning process, ensures nothing is omitted and ultimately enables high quality CQC compliant care to be delivered to every service user.

Key documents within the home care system include:

  • Care plans
  • Service user and staff handbooks
  • Forms for:
    • Risk assessments
    • Managing health and safety
    • Medications

The QCS Domiciliary Care Management System also helps to address the other issues of your dispersed remote workforce, including overcoming communication issues and providing better access to support and advice. QCS compliance management resources also facilitate training and development and coaching and mentoring, both important factors for improving standards and retaining staff.

Case Studies

Many of our clients choose to go ‘on the record’, telling the story of why they selected QCS to solve their problems and how it has helped them to take control of compliance.

Pricing Great Discounts available for Groups and Multiple locations – Call us to find out more

Annual Plan Full Payment +VAT Monthly Plan 12 monthly payments +VAT
£1995.00 £166.25

Got a question? Call us now:

Got a question? Call us now
0333 405 33 33

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