CQC Compliant Policies & procedures for Domiciliary & Homecare
The QCS Domiciliary Care Management System enables home care agencies to tackle some of the most problematic aspects of delivering high quality home care services. Delivered by a dispersed workforce without close supervision, domiciliary care services are more likely to suffer from inconsistent practice and standards. It is a matter of some complexity for home care service providers to bring best practice together with compliance without expertise in the CQC regulatory framework.
How can QCS help?
Our comprehensive compliance management system is designed to meet the needs of home care agencies, enabling compliance with Care Quality Commission (CQC) and inspection. The system is organised as modules and product packs for each specific area of practice and is supplied as a set of printed reference manuals and as an online service. This combination allows maximum flexibility in disseminating standardised service practice across your dispersed workforce. The online system is originated and maintained centrally by a team, experts in domiciliary care practice and the applicable legislative and regulatory code. This centrally maintained pool of information is also formatted for print and delivered as reference manuals. These take the shape of modular ring binders. We update the online system and deliver replacement printed pages whenever the regulatory code or best practice changes. This enables you to ensure the care your workforce delivers remains in step with compliant practice. There is an increased need for care workers to deliver some aspects of care that were once the preserve of nurses. Care planning is a fundamental requirement. The QCS system guides care workers through the care planning process, ensures nothing is omitted and ultimately enables high quality CQC compliant care to be delivered to every service user.
Key documents within the home care system include:
- Care plans
- Service user and staff handbooks
- Forms for:
- Risk assessments
- Managing health and safety
The QCS Domiciliary Care Management System also helps to address the other issues of your dispersed remote workforce, including overcoming communication issues and providing better access to support and advice. QCS compliance management resources also facilitate training and development and coaching and mentoring, both important factors for improving standards and retaining staff.