Policies and Procedures for Care & Nursing Homes

CQC Registration Support

Supports your CQC Registration under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.
Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
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The first requirement of all care providers is to register with the Care Quality Commission. It is a criminal offence to operate an unregistered care service. This may be a significant challenge for a would-be start-up service, as navigating the CQC registration requirements is often a daunting task.

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Dashboard
Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.
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System Details
Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!
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Search Function
It’s easy to find the policy you’re looking for using our Find a Document Box
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Policy Centre
Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.
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Custom Upload
Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.
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Manage Staff
You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.
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Access Right
Grant permission for a user to access documentation or restrict access to content for certain members of staff.
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Policies and procedures included in CQC Registration package
(only relevant Care provision templates apply)

Simply choose the category:

AB05 - Business Plan Policy and Procedure
AB10 - Record Keeping Policy and Procedure
EU01 - EU Exit Guidance
AB06 - Business Plan
AB17 - Service User Administration File Policy and Procedure
AC01 - Access to Information Policy and Procedure
AC08 - Information Pack Policy and Procedure
AC11 - Registration Authority Notification Policy and Procedure
AC09 - Information Pack Policy and Procedure
AC14 - Monitoring of Business Performance Policy and Procedure
AF05 - Service User’s Finances Policy and Procedure
AF06 - Purchasing Policy and Procedure
AF08 - Receipt of Delivered Goods Policy and Procedure
AF07 - Service User’s Finances Policy and Procedure
AR08 - Service User Contract
AR14 - Service User Guide
AR21 - Statement of Purpose Policy and Procedure
AR10 - Service User Contract
AR16 - Service User Guide
AR11 - Service User Contract
AR12 - Service User Guide
- Admission Risk Assessment
- Risk Assessment & Care Planning
CA11 - Pre-Admission Assessment and Care Planning Pack
CA13 - Pre-Admission and Admission Policy and Procedure
CA04 - Admission Pack A - Pre-Admission
CA09 - Admission Pack B - Admission and Care Planning
CA03 - Support Planning Pack A - Service Commencement
CA08 - Service Start Pack B - Support Plan
CA05 - Support Planning Pack A - Service Commencement
CA10 - Service Start Pack B - Support Plan
CP30 - Personal Emergency Evacuation Plan (PEEP) Policy and Procedure
CP04 - Service User Fire Evacuation Policy and Procedure
CP20 - Service User Care Planning Policy and Procedure
- Care Practice
- Rights & Abuse
CC03 - Care Forms, Miscellaneous
CC34 - Infection Control Policy and Procedure
CC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure
CR03 - Safeguarding Policy and Procedure
CR06 - Choice Policy and Procedure
CR21 - Choice Policy and Procedure
CR22 - Consent to Examination or Treatment Policy and Procedure
CR23 - End of Life Care Planning Policy and Procedure
CR24 - Privacy Policy and Procedure
CR25 - Supporting Recreational Activities Policy and Procedure
CR27 - Service User Communication with Organisation Policy and Procedure
- Medications Management
CM02 - Overarching Medication Policy and Procedure
CM03 - Overarching Medication Policy and Procedure
KC02 - Catering Policy and Procedure
KC07 - Menu Choice Policy and Procedure
KH04 - Food Hygiene Policy and Procedure
KH07 - Cross Contamination Between Care and Food Preparation Policy and Procedure
KH08 - Food Hygiene Policy and Procedure
KH09 - Personal Hygiene Policy and Procedure
MB03 - Maintenance Policy and Procedure
MR01 - Electrical Safety Policy and Procedure
MR02 - Fire Alarm Response Policy and Procedure
MR06 - Electrical Safety Policy and Procedure
ME08 - Safe Use of Hoists Policy and Procedure
- Health & Safety
- Risk Assessment
HS05 - Health and Safety Training Policy and Procedure
HS06 - Serious Incident Notification Policy and Procedure
HR01 - Health and Safety Policy and Procedure
HR02 - Health and Safety Policy and Procedure
PA01 - Adoption Policy and Procedure
PA09 - Unable To Attend Workplace Policy and Procedure
PC01 - Agency Staff Policy and Procedure
PC07 - Staff Handbook
PC08 - Staff Handbook
PE03 - Equality and Diversity Policy and Procedure
PJ04 - Job Description - Carer
PJ07 - Job Description - Chef/Cook
PJ12 - Job Description - Domestic/Cleaner
PJ16 - Job Description - Housekeeper
PJ23 - Job Description - Nominated Person
PJ24 - Job Description - Registered Manager
PJ26 - Job Description - Registered Nurse
PJ28 - Job Description - Registered Provider
PJ33 - Job Description - Nominated Individual
PM08 - Staff Levels Policy and Procedure
PM09 - Staff Rota Policy and Procedure
PM11 - Whistleblowing Policy and Procedure
PM12 - Lone Working Policy and Procedure
PM13 - Working Time Regulations Policy and Procedure
PM05 - Retirement Policy and Procedure
PM14 - Staff Rota Policy and Procedure
PP01 - Absenteeism Policy and Procedure
PP03 - Discipline Policy and Procedure
PP04 - Grievances Policy and Procedure
PP07 - Capability Policy and Procedure
PP08 - Supervision Policy and Procedure
PR04 - DBS/Disclosure Policy and Procedure
PR07 - Induction Policy and Procedure
PR09 - Recruitment Pack – Recruit Specification
PR10 - Recruitment Pack – Individual Applicant Pack
PR11 - Recruitment Pack – Job Start and Induction Policy and Procedure
PR12 - Recruitment Policy and Procedure
PR13 - Training Event Attendance Record
PR14 - Training Policy and Procedure
PR01 - Development Appraisal Policy and Procedure
PR15 - Recruitment Pack – Job Start and Induction Policy and Procedure
QA01 - Administration Management Policy and Procedure
QA05 - General Management Protocol Policy and Procedure
QA06 - General Management Protocol Policy and Procedure
QK02 - Catering Management Policy and Procedure
QM02 - Maintenance Management Policy and Procedure
QC05 - Fair Access, Diversity and Inclusion Policy and Procedure
QQ01 - Action Planning Policy and Procedure
QQ02 - Auditing Policy and Procedure
QQ03 - Complaints, Suggestions and Compliments Policy and Procedure
QQ10 - Quality and Quality Assurance Policy and Procedure
FKRC01 - Fundamental Standard 3: Caring - KLOE C1
FKRC02 - Fundamental Standard 3: Caring - KLOE C2
FKRC03 - Fundamental Standard 3: Caring - KLOE C3
FKCC01 - Fundamental Standard 3: Caring - KLOE C1
FKCC02 - Fundamental Standard 3: Caring - KLOE C2
FKCC03 - Fundamental Standard 3: Caring - KLOE C3
FKRE01 - Fundamental Standard 2: Effective - KLOE E1
FKRE02 - Fundamental Standard 2: Effective - KLOE E2
FKRE03 - Fundamental Standard 2: Effective - KLOE E3
FKRE04 - Fundamental Standard 2: Effective - KLOE E4
FKRE05 - Fundamental Standard 2: Effective - KLOE E5
FKCE01 - Fundamental Standard 2: Effective - KLOE E1
FKCE02 - Fundamental Standard 2: Effective - KLOE E2
FKCE03 - Fundamental Standard 2: Effective - KLOE E3
FKCE04 - Fundamental Standard 2: Effective - KLOE E4
FKRR01 - Fundamental Standard 4: Responsive - KLOE R1
FKRR02 - Fundamental Standard 4: Responsive - KLOE R2
FKRR03 - Fundamental Standard 4: Responsive - KLOE R3
FKCR01 - Fundamental Standard 4: Responsive - KLOE R1
FKCR02 - Fundamental Standard 4: Responsive - KLOE R2
FKCR03 - Fundamental Standard 4: Responsive - KLOE R3
FKRS01 - Fundamental Standard 1: Safe - KLOE S1
FKRS02 - Fundamental Standard 1: Safe - KLOE S2
FKRS03 - Fundamental Standard 1: Safe - KLOE S3
FKRS04 - Fundamental Standard 1: Safe - KLOE S4
FKRS05 - Fundamental Standard 1: Safe - KLOE S5
FKCS01 - Fundamental Standard 1: Safe - KLOE S1
FKCS02 - Fundamental Standard 1: Safe - KLOE S2
FKCS03 - Fundamental Standard 1: Safe - KLOE S3
FKCS04 - Fundamental Standard 1: Safe - KLOE S4
FKCS05 - Fundamental Standard 1: Safe - KLOE S5
FKRW01 - Fundamental Standard 5: Well-Led - KLOE W1
FKRW02 - Fundamental Standard 5: Well-Led - KLOE W2
FKRW03 - Fundamental Standard 5: Well-Led - KLOE W3
FKRW04 - Fundamental Standard 5: Well-Led - KLOE W4
FKCW01 - Fundamental Standard 5: Well-Led - KLOE W1
FKCW02 - Fundamental Standard 5: Well-Led - KLOE W2
FKCW03 - Fundamental Standard 5: Well-Led - KLOE W3
FKCW04 - Fundamental Standard 5: Well-Led - KLOE W4
FPR02 - CQC Fundamental Standards Policy and Procedure
FPR03 - Leadership and Management Policy and Procedure
FPR04 - Information Collection Policy and Procedure
FPC02 - CQC Fundamental Standards Policy and Procedure
FPC03 - Leadership and Management Policy and Procedure
FPC04 - Information Collection Policy and Procedure
FSP01 - Stakeholder Surveys Policy and Procedure
FSP10 - Stakeholder Surveys Policy and Procedure
FSP02 - Service Users Survey
FSP11 - Service Users Survey
FSP03 - Friends, Relatives and Advocates Survey
FSP12 - Friends, Relatives and Advocates Survey
FSP04 - Staff Survey
FSP13 - Staff Survey
FSP05 - Visiting Professionals Survey
FSP14 - External Professionals Survey
GDPR01 - Overarching GDPR Policy and Procedure
GDPR04 - Initial Privacy Impact Assessment Policy and Procedure
GDPR02 - Appointing a Data Protection Officer Policy and Procedure
GDPR10 - Consent Authorisation Policy and Procedure
GDPR03 - Data Security and Data Retention Policy and Procedure
GDPR05 - Subject Access Requests Policy and Procedure
GDPR06 - Breach Notification Policy & Procedure
GDPR07 - Privacy Notice Policy & Procedure
GDPR08 - Website Privacy Policy and Procedure
GDPR09 - Fair Processing Notice Policy and Procedure
GDPRG01 - Act Now!
GDPRG02 - Key Terms
GDPRG03 - Key Principles
GDPRG04 - Processing Personal Data
GDPRG05 - Rights of the Data Subject
GDPRG06 - Transferring Personal Data
GDPRF01 - Initial Privacy Impact Assessment
GDPRF02 - Appointment of a Data Protection Officer
GDPRF08 - Website Privacy Statement
GDPRF03 - Template Subject Access Request Letter
GDPRF04 - Cookies Example Policy Statement
GDPRF09 - Consent Authorisation Form - Person with Capacity
GDPRF10 - Consent Authorisation Form - Person Lacking Capacity
GDPRF05 - Template Fair Processing Notice - Employees
GDPRF06 - Template Fair Processing Notice - External
GDPRF07 - Breach Notification Process Map
GDPRF11 - Subject Access Request
GDPRF12 - Privacy Impact Assessment

Ongoing Support and Guidance for CQC Registration

Simple to use
online interface for all registration activity
Includes
Service User Handbook, Statement of Purpose (SOP), Service User Guide and, service Contract
Easy upgrade path
from the Health and Safety Module to the Full Management System
Fully comprehensive approach
Up to 646 pages with 94+ easy to follow policies and procedures, available in Word and PDF
Upload your own documents
to supplement the system for an even more comprehensive and personalised adult social care compliance tool
Online customisation
lets you change any of the up to 130+ fields that are customised to your business
Weekly update email
System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for care system updates
All the forms required
for successful registration
Supports QA
Meets the CQC Definition of Quality Assurance for on-going compliance
Dedicated tool
for supporting your CQC Registration under The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
Human Resource
Lets you thoroughly prepare your care home for CQC inspections
Fully customised documents
As required by the CQC documents are specific to your organisation and not generic
Peace of mind
Know you are compliant and that we keep you up to date

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How long would it take you to create and update 646 pages of registration guidance?

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Understanding Your CQC Registration Requirements

To assist new businesses with the CQC registration process, including those providing domiciliary or residential care services, QCS has created a CQC Registration Module that provides you with all the policies, procedures and guidance you need to successfully meet the essential requirements of both domiciliary care registration and residential care registration.

Successfully registering and running a care service requires thought about the policies and practices that are needed to achieve compliance. The CQC Registration Module includes policies and procedures which cover all compliance-related activities within your business. These cover the following categories: Administration; CQC Compliance; Care Management; Health and Safety; Human Resources; Catering; Maintenance; and Quality Assurance.

Together these policies form the basis of how your organisation is run, enabling you to confidently complete your residential or domiciliary care registration with the Care Quality Commision.