Policies and Procedures for Care & Nursing Homes

CQC Registration Support

  • Supports your CQC Registration under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
  • All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.
  • Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
  • Save Time — How long would it take you to create and update up to 646 pages of guidance?
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The first requirement of all care providers is to register with the Care Quality Commission. It is a criminal offence to operate an unregistered care service. This may be a significant challenge for a would-be start-up service, as navigating the CQC registration requirements is often a daunting task.

View the System

  • Dashboard

    Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.

  • System Details

    Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!

  • Search Function

    It’s easy to find the policy you’re looking for using our Find a Document Box

  • Policy Centre

    Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.

  • Custom Upload

    Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.

  • Manage Staff

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Access Right

    Grant permission for a user to access documentation or restrict access to content for certain members of staff.

Policies and procedures included in CQC Registration package
(only relevant Care provision templates apply)

Simply choose the category:

  • AB05 - Business Plan Policy and Procedure

    AB10 - Record Keeping Policy and Procedure

    AB06 - Business Plan

    AB17 - Service User Administration File Policy and Procedure

    AC01 - Access to Information Policy and Procedure

    AC08 - Information Pack Policy and Procedure

    AC11 - Registration Authority Notification Policy and Procedure

    AC09 - Information Pack Policy and Procedure

    AC15 - Covering Letter – Handbook Issue and Key Worker

    AC14 - Monitoring of Business Performance Policy and Procedure

    AF05 - Service User’s Finances Policy and Procedure

    AF06 - Purchasing Policy and Procedure

    AF08 - Receipt of Delivered Goods Policy and Procedure

    AF07 - Service User’s Finances Policy and Procedure

    AR08 - Service User Contract

    AR13 - Service User’s Daycare Contract

    AR14 - Service User Guide

    AR21 - Statement of Purpose

    AR10 - Service User Contract

    AR16 - Service User Guide

    AR23 - Statement of Purpose

    AR11 - Service User Contract

    AR12 - Service User Guide

    AR24 - Statement of Purpose

  • CA11 - Pre-Admission Assessment and Care Planning Pack

    CA13 - Pre-Admission and Admission Policy and Procedure

    CA04 - Admission Pack A - Pre-Admission

    CA09 - Admission Pack B - Admission and Care Planning

    CA03 - Support Planning Pack A - Service Commencement

    CA08 - Service Start Pack B - Support Plan

    CA05 - Support Planning Pack A - Service Commencement

    CA10 - Service Start Pack B - Support Plan

    CP30 - Personal Emergency Evacuation Plan (PEEP) Policy and Procedure

    CP04 - Service User Fire Evacuation Policy and Procedure

    CP20 - Service User Care Planning Policy and Procedure

  • CC03 - Care Forms, Miscellaneous

    CC34 - Infection Control Policy and Procedure

    CC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure

    CR03 - Safeguarding Policy and Procedure

    CR06 - Choice Policy and Procedure

    CR14 - Principles of Customer Care/Philosophy of Care Policy and Procedure

    CR21 - Choice Policy and Procedure

    CR22 - Consent to Examination or Treatment Policy and Procedure

    CR23 - End of Life Care Planning Policy and Procedure

    CR24 - Privacy Policy and Procedure

    CR25 - Supporting Recreational Activities Policy and Procedure

    CR27 - Service User Communication with Organisation Policy and Procedure

  • CM02 - Overarching Medication Policy and Procedure

    CM03 - Overarching Medication Policy and Procedure

  • KC02 - Catering Policy and Procedure

    KC07 - Menu Choice Policy and Procedure

    KH04 - Food Hygiene Policy and Procedure

    KH07 - Cross Contamination Between Care and Food Preparation Policy and Procedure

    KH08 - Food Hygiene Policy and Procedure

    KH09 - Personal Hygiene Policy and Procedure

    MB03 - Maintenance Policy and Procedure

    MR01 - Electrical Safety Policy and Procedure

    MR02 - Fire Alarm Response Policy and Procedure

    MR06 - Electrical Safety Policy and Procedure

    ME08 - Safe Use of Hoists Policy and Procedure

  • HS05 - Health and Safety Training Policy and Procedure

    HS06 - Serious Incident Notification Policy and Procedure

    HR01 - Health and Safety Policy and Procedure

    HR02 - Health and Safety Policy and Procedure

  • PA01 - Adoption Policy and Procedure

    PA09 - Unable To Attend Workplace Policy and Procedure

    PC01 - Agency Staff Policy and Procedure

    PC07 - Staff Handbook

    PC08 - Staff Handbook

    PE03 - Equality and Diversity Policy and Procedure

    PJ04 - Job Description - Carer

    PJ07 - Job Description - Chef/Cook

    PJ12 - Job Description - Domestic/Cleaner

    PJ16 - Job Description - Housekeeper

    PJ23 - Job Description - Nominated Person

    PJ24 - Job Description - Registered Manager

    PJ26 - Job Description - Registered Nurse

    PJ28 - Job Description - Registered Provider

    PJ33 - Job Description - Nominated Individual

    PM08 - Staff Levels Policy and Procedure

    PM09 - Staff Rota Policy and Procedure

    PM11 - Whistleblowing Policy and Procedure

    PM12 - Lone Working Policy and Procedure

    PM13 - Working Time Regulations Policy and Procedure

    PM05 - Retirement Policy and Procedure

    PM14 - Staff Rota Policy and Procedure

    PP01 - Absenteeism Policy and Procedure

    PP03 - Discipline Policy and Procedure

    PP04 - Grievances Policy and Procedure

    PP07 - Capability Policy and Procedure

    PP08 - Supervision Policy and Procedure

    PR04 - DBS/Disclosure Policy and Procedure

    PR07 - Induction Policy and Procedure

    PR09 - Recruitment Pack – Recruit Specification

    PR10 - Recruitment Pack – Individual Applicant Pack

    PR11 - Recruitment Pack – Job Start and Induction Policy and Procedure

    PR12 - Recruitment Policy and Procedure

    PR13 - Training Event Attendance Record

    PR14 - Training Policy and Procedure

    PR01 - Development Appraisal Policy and Procedure

    PR15 - Recruitment Pack – Job Start and Induction Policy and Procedure

  • QA01 - Administration Management Policy and Procedure

    QA05 - General Management Protocol Policy and Procedure

    QA06 - General Management Protocol Policy and Procedure

    QK02 - Catering Management Protocol Policy and Procedure

    QP03 - Personnel Audit and Action Plan

    QM02 - Maintenance Management Policy and Procedure

    QC05 - Fair Access, Diversity and Inclusion Policy and Procedure

    QQ01 - Action Planning Policy and Procedure

    QQ02 - Auditing Policy and Procedure

    QQ03 - Complaints, Suggestions and Compliments Policy and Procedure

    QQ10 - Quality and Quality Assurance Policy and Procedure

  • FKRC01 - Fundamental Standard 3: Caring - KLOE C1

    FKRC02 - Fundamental Standard 3: Caring - KLOE C2

    FKRC03 - Fundamental Standard 3: Caring - KLOE C3

    FKCC01 - Fundamental Standard 3: Caring - KLOE C1

    FKCC02 - Fundamental Standard 3: Caring - KLOE C2

    FKCC03 - Fundamental Standard 3: Caring - KLOE C3

    FKRE01 - Fundamental Standard 2: Effective - KLOE E1

    FKRE02 - Fundamental Standard 2: Effective - KLOE E2

    FKRE03 - Fundamental Standard 2: Effective - KLOE E3

    FKRE04 - Fundamental Standard 2: Effective - KLOE E4

    FKRE05 - Fundamental Standard 2: Effective - KLOE E5

    FKCE01 - Fundamental Standard 2: Effective - KLOE E1

    FKCE02 - Fundamental Standard 2: Effective - KLOE E2

    FKCE03 - Fundamental Standard 2: Effective - KLOE E3

    FKCE04 - Fundamental Standard 2: Effective - KLOE E4

    FKRR01 - Fundamental Standard 4: Responsive - KLOE R1

    FKRR02 - Fundamental Standard 4: Responsive - KLOE R2

    FKRR03 - Fundamental Standard 4: Responsive - KLOE R3

    FKCR01 - Fundamental Standard 4: Responsive - KLOE R1

    FKCR02 - Fundamental Standard 4: Responsive - KLOE R2

    FKCR03 - Fundamental Standard 4: Responsive - KLOE R3

    FKRS01 - Fundamental Standard 1: Safe - KLOE S1

    FKRS02 - Fundamental Standard 1: Safe - KLOE S2

    FKRS03 - Fundamental Standard 1: Safe - KLOE S3

    FKRS04 - Fundamental Standard 1: Safe - KLOE S4

    FKRS05 - Fundamental Standard 1: Safe - KLOE S5

    FKCS01 - Fundamental Standard 1: Safe - KLOE S1

    FKCS02 - Fundamental Standard 1: Safe - KLOE S2

    FKCS03 - Fundamental Standard 1: Safe - KLOE S3

    FKCS04 - Fundamental Standard 1: Safe - KLOE S4

    FKCS05 - Fundamental Standard 1: Safe - KLOE S5

    FKRW01 - Fundamental Standard 5: Well-Led - KLOE W1

    FKRW02 - Fundamental Standard 5: Well-Led - KLOE W2

    FKRW03 - Fundamental Standard 5: Well-Led - KLOE W3

    FKRW04 - Fundamental Standard 5: Well-Led - KLOE W4

    FKCW01 - Fundamental Standard 5: Well-Led - KLOE W1

    FKCW02 - Fundamental Standard 5: Well-Led - KLOE W2

    FKCW03 - Fundamental Standard 5: Well-Led - KLOE W3

    FKCW04 - Fundamental Standard 5: Well-Led - KLOE W4

    FPR02 - CQC Fundamental Standards Policy and Procedure

    FPR03 - Leadership and Management Policy and Procedure

    FPR04 - Information Collection Policy and Procedure

    FPC02 - CQC Fundamental Standards Policy and Procedure

    FPC03 - Leadership and Management Policy and Procedure

    FPC04 - Information Collection Policy and Procedure

  • FSP01 - Stakeholder Surveys Policy and Procedure

    FSP10 - Stakeholder Surveys Policy and Procedure

    FSP02 - Service Users Survey

    FSP11 - Service Users Survey

    FSP03 - Friends, Relatives and Advocates Survey

    FSP12 - Friends, Relatives and Advocates Survey

    FSP04 - Staff Survey

    FSP13 - Staff Survey

    FSP05 - Visiting Professionals Survey

    FSP14 - External Professionals Survey

  • GDPR01 - Overarching GDPR Policy and Procedure

    GDPR04 - Initial Privacy Impact Assessment Policy and Procedure

    GDPR02 - Appointing a Data Protection Officer Policy and Procedure

    GDPR10 - Consent Authorisation Policy and Procedure

    GDPR03 - Data Security and Data Retention Policy and Procedure

    GDPR05 - Subject Access Requests Policy and Procedure

    GDPR06 - Breach Notification Policy & Procedure

    GDPR07 - Privacy Notice Policy & Procedure

    GDPR08 - Website Privacy Policy and Procedure

    GDPR09 - Fair Processing Notice Policy and Procedure

    GDPRG01 - Act Now!

    GDPRG02 - Key Terms

    GDPRG03 - Key Principles

    GDPRG04 - Processing Personal Data

    GDPRG05 - Rights of the Data Subject

    GDPRG06 - Transferring Personal Data

    GDPRF01 - Initial Privacy Impact Assessment

    GDPRF02 - Appointment of a Data Protection Officer

    GDPRF08 - Website Privacy Statement

    GDPRF03 - Template Subject Access Request Letter

    GDPRF04 - Cookies Example Policy Statement

    GDPRF09 - Consent Authorisation Form - Person with Capacity

    GDPRF10 - Consent Authorisation Form - Person Lacking Capacity

    GDPRF05 - Template Fair Processing Notice - Employees

    GDPRF06 - Template Fair Processing Notice - External

    GDPRF07 - Breach Notification Process Map

    GDPRF11 - Subject Access Request

    GDPRF12 - Privacy Impact Assessment

Ongoing Support and Guidance for CQC Registration

  1. Simple to use

    online interface for all registration activity

  2. Includes

    Service User Handbook, Statement of Purpose (SOP), Service User Guide and, service Contract

  3. Easy upgrade path

    from the Health and Safety Module to the Full Management System

  4. Fully comprehensive approach

    Up to 646 pages with 94+ easy to follow policies and procedures, available in Word and PDF

  5. Upload your own documents

    to supplement the system for an even more comprehensive and personalised adult social care compliance tool

  6. Online customisation

    lets you change any of the up to 130+ fields that are customised to your business

  7. Weekly update email

    System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for care system updates

  8. All the forms required

    for successful registration

  9. Supports QA

    Meets the CQC Definition of Quality Assurance for on-going compliance

  10. Dedicated tool

    for supporting your CQC Registration under The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014

  11. Human Resource

    Lets you thoroughly prepare your care home for CQC inspections

  12. Fully customised documents

    As required by the CQC documents are specific to your organisation and not generic

  13. Peace of mind

    Know you are compliant and that we keep you up to date

Saves Time

How long would it take you to create and update 646 pages of registration guidance?

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Understanding Your CQC Registration Requirements

To assist new businesses with the CQC registration process, including those providing domiciliary or residential care services, QCS has created a CQC Registration Module that provides you with all the policies, procedures and guidance you need to successfully meet the essential requirements of both domiciliary care registration and residential care registration.

Successfully registering and running a care service requires thought about the policies and practices that are needed to achieve compliance. The CQC Registration Module includes policies and procedures which cover all compliance-related activities within your business. These cover the following categories: Administration; CQC Compliance; Care Management; Health and Safety; Human Resources; Catering; Maintenance; and Quality Assurance.

Together these policies form the basis of how your organisation is run, enabling you to confidently complete your residential or domiciliary care registration with the Care Quality Commision.

Case Studies

Many of our clients choose to go ‘on the record’, telling the story of why they selected QCS to solve their problems and how it has helped them to take control of compliance.

View All Case Studies

  • Assistance complete compliance

    Very helpful Jacqueline

  • I was very impressed with the system it…

    I was very impressed with the system it will clearly enhance our service and ensure we are operating a safe service. Thank you so much to Tina who guided me through the system today. She was so clear and patient in her delivery I was most impressed Debbie

  • I have been with them for a month but…

    I have been with them for a month but they are quite helpful and patient with me. They're quite clear on their instructions and very professional. Sarah

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