Policies and Procedures for Care & Nursing Homes

CQC Registration Support

  • Supports your CQC Registration under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
  • Ongoing support, guidance and updates
  • Documents are fully customised to you as required by the CQC
  • Save Time — How long would it take you to create and update up to 646 pages of guidance?
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The first requirement of all care providers is to register with the Care Quality Commission. It is a criminal offence to operate an unregistered care service. This may be a significant challenge for a would-be start-up service, as navigating the CQC registration requirements is often a daunting task.

View the System

  • Dashboard

    Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.

  • System Details

    Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!

  • Search Function

    It’s easy to find the policy you’re looking for using our Find a Document Box

  • Policy Centre

    Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.

  • Custom Upload

    Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.

  • Manage Staff

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Access Right

    Grant permission for a user to access documentation or restrict access to content for certain members of staff.

Policies and procedures included in CQC Registration package

Simply choose the category:

  • AB05 - Business Plan

    AB10 - Record Keeping Policy and Procedure

    AB06 - Business Plan

    AB17 - Service Users Administration File Policy and Procedure

    AC01 - Access to Information Policy and Procedure

    AC08 - Information Pack Policy and Procedure

    AC11 - Registration Authority Notification Policy and Procedure

    AC09 - Information Pack Policy and Procedure

    AC15 - Covering Letter – Handbook Issue and Key Worker

    AC14 - Monitoring of Business Performance Policy and Procedure

    AF05 - Service User’s Finances Policy and Procedure

    AF06 - Purchasing Policy and Procedure

    AF08 - Receipt of Delivered Goods Policy and Procedure

    AF07 - Service User’s Finances Policy and Procedure

    AR08 - Service User Contract

    AR13 - Service User’s Daycare Contract

    AR14 - Service User Guide

    AR17 - Service Users’ Handbook

    AR21 - Statement of Purpose

    AR10 - Service User Contract

    AR16 - Service User Guide

    AR19 - Service Users' Handbook

    AR23 - Statement of Purpose

    AR29 - Smoking Policy and Procedure

    AR11 - Service User Contract

    AR12 - Service User Guide

    AR20 - Service Users Handbook

    AR24 - Statement of Purpose

  • CA11 - Pre-Admission Assessment and Care Planning Pack

    CA13 - Pre-Admission and Admission Policy and Procedure

    CA04 - Admission Pack A - Pre-Admission

    CA09 - Admission Pack B - Admission and Care Planning

    CA03 - Support Planning Pack A - Service Commencement

    CA08 - Service Start Pack B - Support Plan

    CA05 - Support Planning Pack A - Service Commencement

    CA10 - Service Start Pack B - Support Plan

    CP04 - Personal Emergency Evacuation Plan (PEEP) Policy and Procedure

    CP20 - Service User Care Planning Policy and Procedure

  • CC03 - Care Forms, Miscellaneous

    CC34 - Infection Control Policy and Procedure

    CC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure

    CR03 - Safeguarding Policy and Procedure

    CR06 - Choice Policy and Procedure

    CR14 - Principles of customer care / philosophy of care

    CR21 - Choice Policy and Procedure

    CR22 - Consent to Examination or Treatment Policy and Procedure

    CR23 - End of Life Care Planning Policy and Procedure

    CR24 - Privacy Policy and Procedure

    CR25 - Promotion of Recreational Activities Policy and Procedure

    CR27 - Service User Communication with Organisation Policy and Procedure

  • CM02 - Overarching Medication Policy and Procedure

    CM03 - Overarching Medication Policy and Procedure

  • KC02 - Catering Policy and Procedure

    KC07 - Menu Choice Policy and Procedure

    KH04 - Food Hygiene Policy and Procedure

    KH07 - Cross Contamination between Care and Food Preparation Policy and Procedure

    KH08 - Food Hygiene Policy and Procedure

    KH09 - Personal Hygiene Policy and Procedure

    MB03 - Maintenance Policy and Procedure

    MR01 - Electrical Safety Policy and Procedure

    MR02 - Fire Alarm Response Policy and Procedure

    MR06 - Electrical Safety Policy and Procedure

    ME08 - Lifts and Hoists Policy and Procedure

  • HS05 - Health and Safety Training Policy and Procedure

    HS06 - Serious Incident Notification Policy and Procedure

    HR01 - Health & Safety Policy and Procedure

    HR04 - Safer Places Policy and Procedure

    HR02 - Health & Safety Policy and Procedure

  • PA01 - Adoption Policy and Procedure

    PA09 - Unable To Attend Workplace Policy and Procedure

    PC01 - Agency Staff Policy and Procedure

    PC07 - Employee Handbook

    PC08 - Employee Handbook

    PE03 - Equality and Diversity Policy and Procedure

    PJ04 - Job Description - Carer

    PJ07 - Job Description - Chef/Cook

    PJ12 - Job Description - Domestic/Cleaner

    PJ16 - Job Description - Housekeeper

    PJ23 - Job Description - Nominated Person

    PJ24 - Job Description - Registered Manager

    PJ26 - Job Description - Registered Nurse

    PJ28 - Job Description - Registered Provider

    PJ33 - Job Description - Nominated Individual

    PM08 - Staff Levels Policy and Procedure

    PM09 - Staff Rota Policy and Procedure

    PM11 - Whistleblowing Policy and Procedure

    PM12 - Lone Working Policy and Procedure

    PM13 - Working Time Regulations Policy and Procedure

    PM05 - Retirement Policy and Procedure

    PM14 - Staff Rota Policy and Procedure

    PP01 - Absenteeism Policy and Procedure

    PP03 - Discipline Policy and Procedure

    PP04 - Grievances Policy and Procedure

    PP07 - Capability Policy and Procedure

    PP08 - Supervision Policy and Procedure

    PR04 - DBS/Disclosure Policy and Procedure

    PR09 - Recruitment Pack – Recruit Specification

    PR10 - Recruitment Pack – Individual Applicant Pack

    PR11 - Recruitment Pack – Job Start and Induction Policy and Procedure

    PR12 - Recruitment Policy and Procedure

    PR13 - Training Event Attendance Record

    PR14 - Training Policy and Procedure

    PR01 - Development Appraisal Policy and Procedure

    PR15 - Recruitment Pack – Job Start and Induction Policy and Procedure

  • QA01 - Administration Management Protocol

    QA05 - General Management Protocol Policy and Procedure

    QA06 - General Management Protocol Policy and Procedure

    QK02 - Catering Management Protocol

    QP02 - Personnel Audit Protocol

    QP03 - Personnel Audit and Action Plan

    QM02 - Maintenance Management Protocol

    QQ14 - Impact Assessment of Policy Implementation Policy and Procedure

    QQ01 - Action Planning Policy and Procedure

    QQ02 - Auditing Policy and Procedure

    QQ03 - Complaints, Suggestions and Compliments Policy and Procedure

    QQ10 - Quality and Quality Assurance Policy and Procedure

    QC05 - Fair Access, Diversity and Inclusion Policy and Procedure

  • FKRC01 - Fundamental Standard 3: Caring - KLOE C1

    FKRC02 - Fundamental Standard 3: Caring - KLOE C2

    FKRC03 - Fundamental Standard 3: Caring - KLOE C3

    FKRC04 - Fundamental Standard 3: Caring - KLOE C4

    FQR3 - Key Question 3: CARING Policy and Procedure

    FKCC01 - Fundamental Standard 3: Caring - KLOE C1

    FKCC02 - Fundamental Standard 3: Caring - KLOE C2

    FKCC03 - Fundamental Standard 3: Caring - KLOE C3

    FKCC04 - Fundamental Standard 3: Caring - KLOE C4

    FQC3 - Key Question 3: CARING Policy and Procedure

    FKRE01 - Fundamental Standard 2: Effective - KLOE E1

    FKRE02 - Fundamental Standard 2: Effective - KLOE E2

    FKRE03 - Fundamental Standard 2: Effective - KLOE E3

    FKRE04 - Fundamental Standard 2: Effective - KLOE E4

    FKRE05 - Fundamental Standard 2: Effective - KLOE E5

    FQR2 - Key Question 2: EFFECTIVE Policy and Procedure

    FKCE01 - Fundamental Standard 2: Effective - KLOE E1

    FKCE02 - Fundamental Standard 2: Effective - KLOE E2

    FKCE03 - Fundamental Standard 2: Effective - KLOE E3

    FKCE04 - Fundamental Standard 2: Effective - KLOE E4

    FQC2 - Key Question 2: EFFECTIVE Policy and Procedure

    FKRR01 - Fundamental Standard 4: Responsive - KLOE R1

    FKRR02 - Fundamental Standard 4: Responsive - KLOE R2

    FKRR03 - Fundamental Standard 4: Responsive - KLOE R3

    FQR4 - Key Question 4: RESPONSIVE Policy and Procedure

    FKCR01 - Fundamental Standard 4: Responsive - KLOE R1

    FKCR02 - Fundamental Standard 4: Responsive - KLOE R2

    FKCR03 - Fundamental Standard 4: Responsive - KLOE R3

    FQC4 - Key Question 4: RESPONSIVE Policy and Procedure

    FKRS01 - Fundamental Standard 1: Safe - KLOE S1

    FKRS02 - Fundamental Standard 1: Safe - KLOE S2

    FKRS03 - Fundamental Standard 1: Safe - KLOE S3

    FKRS04 - Fundamental Standard 1: Safe - KLOE S4

    FKRS05 - Fundamental Standard 1: Safe - KLOE S5

    FQR1 - Key Question 1: SAFE Policy and Procedure

    FKCS01 - Fundamental Standard 1: Safe - KLOE S1

    FKCS02 - Fundamental Standard 1: Safe - KLOE S2

    FKCS03 - Fundamental Standard 1: Safe - KLOE S3

    FKCS04 - Fundamental Standard 1: Safe - KLOE S4

    FKCS05 - Fundamental Standard 1: Safe - KLOE S5

    FQC1 - Key Question 1: SAFE Policy and Procedure

    FKRW01 - Fundamental Standard 5: Well-Led - KLOE W1

    FKRW02 - Fundamental Standard 5: Well-Led - KLOE W2

    FKRW03 - Fundamental Standard 5: Well-Led - KLOE W3

    FKRW04 - Fundamental Standard 5: Well-Led - KLOE W4

    FQR5 - Key Question 5: WELL-LED Policy and Procedure

    FKCW01 - Fundamental Standard 5: Well-Led - KLOE W1

    FKCW02 - Fundamental Standard 5: Well-Led - KLOE W2

    FKCW03 - Fundamental Standard 5: Well-Led - KLOE W3

    FKCW04 - Fundamental Standard 5: Well-Led - KLOE W4

    FQC5 - Key Question 5: WELL-LED Policy and Procedure

    FPR02 - CQC Fundamental Standards Policy and Procedure

    FPR01 - Conversion Table - CQC Essential Standards of Quality and Safety Outcomes to CQC Fundamental Standards

    FPR03 - Leadership and Management Policy and Procedure

    FPR04 - Provider Information Return Policy and Procedure

    FPC02 - CQC Fundamental Standards Policy and Procedure

    FPC03 - Leadership and Management Policy and Procedure

    FPC01 - Conversion Table - CQC Essential Standards of Quality and Safety Outcomes to CQC Fundamental Standards

    FPC04 - Provider Information Return Policy and Procedure

  • FSP01 - Stakeholder Surveys Policy and Procedure

    FSRS1 - Professional Advisors Survey - Safe

    FSRS2 - Service User and Advocate Survey - Safe

    FSRS3 - Staff Survey - Safe

    FSRS4 - Visitor Survey - Safe

    FSCS1 - Professional Advisors Survey - Safe

    FSCS2 - Service User and Advocates Survey - Safe

    FSCS3 - Staff Survey - Safe

    FSCS4 - Visitor Survey - Safe

    FSRE1 - Professional Advisors Survey - Effective

    FSRE2 - Service User and Advocate Survey - Effective

    FSRE3 - Staff Survey - Effective

    FSRE4 - Visitor Survey - Effective

    FSCE1 - Professional Advisors Survey - Effective

    FSCE2 - Service User and Advocates Survey - Effective

    FSCE3 - Staff Survey - Effective

    FSCE4 - Visitor Survey - Effective

    FSRC1 - Professional Advisors Survey - Caring

    FSRC2 - Service User and Advocate Survey - Caring

    FSRC3 - Staff Survey - Caring

    FSRC4 - Visitor Survey - Caring

    FSCC1 - Professional Advisors Survey - Caring

    FSCC2 - Service User and Advocates Survey - Caring

    FSCC3 - Staff Survey - Caring

    FSCC4 - Visitor Survey - Caring

    FSRR1 - Professional Advisors Survey - Responsive

    FSRR2 - Service User and Advocates Survey - Responsive

    FSRR3 - Staff Survey - Responsive

    FSRR4 - Visitor Survey - Responsive

    FSCR1 - Professional Advisors Survey - Responsive

    FSCR2 - Service User and Advocates Survey - Responsive

    FSCR3 - Staff Survey - Responsive

    FSCR4 - Visitor Survey - Responsive

    FSRW1 - Professional Advisors Survey - Well-led

    FSRW2 - Service User and Advocates Survey - Well-led

    FSRW3 - Staff Survey - Well-led

    FSRW4 - Visitor Survey - Well-led

    FSCW1 - Professional Advisors Survey - Well-led

    FSCW2 - Service User and Advocates Survey - Well-led

    FSCW3 - Staff Survey - Well-led

    FSCW4 - Visitor Survey - Well-led

Ongoing Support and Guidance for CQC Registration

  1. Simple to use

    online interface for all registration activity

  2. Includes

    Service User Handbook, Statement of Purpose (SOP), Service User Guide and, service Contract

  3. Ring bound printed manuals

    for operational usage updated in line with any changes to registration requirements every month

  4. Easy upgrade path

    from the Health and Safety Module to the Full Management System

  5. Fully comprehensive approach

    Up to 646 pages with 94+ easy to follow policies and procedures, available in Word and PDF

  6. Upload your own documents

    to supplement the system for an even more comprehensive and personalised adult social care compliance tool

  7. Online customisation

    lets you change any of the up to 130+ fields that are customised to your business

  8. Weekly update email

    System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for care system updates

  9. All the forms required

    for successful registration

  10. Supports QA

    Meets the CQC Definition of Quality Assurance for on-going compliance

  11. Dedicated tool

    for supporting your CQC Registration under The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014

  12. Human Resource

    Lets you thoroughly prepare your care home for CQC inspections

  13. Fully customised paperwork

    As required by the CQC documents are specific to your organisation and not generic

  14. Peace of mind

    Know you are compliant and that we keep you up to date

Saves Time

How long would it take you to create and update 646 pages of registration guidance?

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Understanding Your CQC Registration Requirements

To assist new businesses with the CQC registration process, including those providing domiciliary or residential care services, QCS has created a CQC Registration Module that provides you with all the policies, procedures and guidance you need to successfully meet the essential requirements of both domiciliary care registration and residential care registration.

Successfully registering and running a care service requires thought about the policies and practices that are needed to achieve compliance. The CQC Registration Module includes policies and procedures which cover all compliance-related activities within your business. These cover the following categories: Administration; CQC Compliance; Care Management; Health and Safety; Human Resources; Catering; Maintenance; and Quality Assurance.

Together these policies form the basis of how your organisation is run, enabling you to confidently complete your residential or domiciliary care registration with the Care Quality Commision.

Case Studies

Many of our clients choose to go ‘on the record’, telling the story of why they selected QCS to solve their problems and how it has helped them to take control of compliance.

View All Case Studies

  • Excellent Service

    I called yesterday and spoke to a lady called Kate. She was extremely helpful and was keen to ensure my question (regarding compliance) was answered effectively. Then further communicating with me via email which was very helpful. High standard of customer service! Thank you QCS. Troy (Bosun Care Ltd) Troy

  • Well done to Monica Restrepo

    Well done to Monica Restrepo I contacted UK-CQS in March 2016 for their Care Management System as we were about starting our business in Dom Care. I spoke to Monica Restrepo and she talked me through the system and we promised to go for it. Few months down the line, things were not working as planned and the business was put on hold, but Monica never stopped calling! She would call just to find out how things were, the progress… Pauline

  • Excellent service

    Excellent service, would highly recommend Clare

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