Policies and Procedures for Care & Nursing Homes

CQC Registration Support

  • Supports your CQC Registration under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
  • All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.
  • Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
  • Save Time — How long would it take you to create and update up to 646 pages of guidance?
Start FREE Trial No Credit Card Required Pricing Easy Monthly Payment

The first requirement of all care providers is to register with the Care Quality Commission. It is a criminal offence to operate an unregistered care service. This may be a significant challenge for a would-be start-up service, as navigating the CQC registration requirements is often a daunting task.

View the System

  • Dashboard

    Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.

  • System Details

    Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!

  • Search Function

    It’s easy to find the policy you’re looking for using our Find a Document Box

  • Policy Centre

    Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.

  • Custom Upload

    Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.

  • Manage Staff

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Access Right

    Grant permission for a user to access documentation or restrict access to content for certain members of staff.

Policies and procedures included in CQC Registration package
(only relevant Care provision templates apply)

Simply choose the category:

  • AB05 - Business Plan Policy and Procedure

    AB10 - Record Keeping Policy and Procedure

    EU01 - EU Exit Guidance

    EU02 - No Deal Brexit Update Regarding the Continuity of Medicines and Medical Products

    AB06 - Business Plan

    AB17 - Service User Administration File Policy and Procedure

    AC01 - Access to Information Policy and Procedure

    AC08 - Information Pack Policy and Procedure

    AC11 - Registration Authority Notification Policy and Procedure

    AC09 - Information Pack Policy and Procedure

    AC14 - Monitoring of Business Performance Policy and Procedure

    AF05 - Service User’s Finances Policy and Procedure

    AF06 - Purchasing Policy and Procedure

    AF08 - Receipt of Delivered Goods Policy and Procedure

    AF07 - Service User’s Finances Policy and Procedure

    AR08 - Service User Contract

    AR14 - Service User Guide

    AR21 - Statement of Purpose Policy and Procedure

    AR10 - Service User Contract

    AR16 - Service User Guide

    AR11 - Service User Contract

    AR12 - Service User Guide

  • CC03 - Care Forms, Miscellaneous

    CC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure

    CR03 - Safeguarding Policy and Procedure

    CR06 - Choice Policy and Procedure

    CR21 - Choice Policy and Procedure

    CR22 - Consent to Examination or Treatment Policy and Procedure

    CR23 - End of Life Care Planning Policy and Procedure

    CR24 - Privacy Policy and Procedure

    CR25 - Supporting Recreational Activities Policy and Procedure

    CR27 - Service User Communication with Organisation Policy and Procedure

  • CM02 - Overarching Medication Policy and Procedure

    CM03 - Overarching Medication Policy and Procedure

  • KC02 - Catering Policy and Procedure

    KC07 - Menu Choice Policy and Procedure

    KH04 - Food Hygiene Policy and Procedure

    KH07 - Cross Contamination Between Care and Food Preparation Policy and Procedure

    KH08 - Food Hygiene Policy and Procedure

    KH09 - Personal Hygiene Policy and Procedure

  • HS05 - Health and Safety Training Policy and Procedure

    HS06 - Serious Incident Notification Policy and Procedure

    PM12 - Lone Working Policy and Procedure

    CC34 - Infection Control Policy and Procedure

    HR01 - Health and Safety Policy and Procedure

    CP30 - Personal Emergency Evacuation Plan (PEEP) Policy and Procedure

    CP04 - Service User Fire Evacuation Policy and Procedure

    HR02 - Health and Safety Policy and Procedure

    MB03 - Maintenance Policy and Procedure

    MR01 - Electrical Safety Policy and Procedure

    MR02 - Fire Alarm Response Policy and Procedure

    ME08 - Safe Use of Hoists Policy and Procedure

    MR06 - Electrical Safety Policy and Procedure

  • PA01 - Adoption Policy and Procedure

    PA09 - Unable To Attend Workplace Policy and Procedure

    PC01 - Agency Staff Policy and Procedure

    PC07 - Staff Handbook

    PC08 - Staff Handbook

    PE03 - Equality and Diversity Policy and Procedure

    PJ04 - Job Description - Carer

    PJ07 - Job Description - Chef/Cook

    PJ12 - Job Description - Domestic/Cleaner

    PJ16 - Job Description - Housekeeper

    PJ24 - Job Description - Registered Manager

    PJ26 - Job Description - Registered Nurse

    PJ28 - Job Description - Registered Provider

    PM08 - Staff Levels Policy and Procedure

    PM09 - Staff Rota Policy and Procedure

    PM11 - Whistleblowing Policy and Procedure

    PM13 - Working Time Regulations Policy and Procedure

    PM05 - Retirement Policy and Procedure

    PM14 - Staff Rota Policy and Procedure

    PP01 - Absenteeism Policy and Procedure

    PP03 - Discipline Policy and Procedure

    PP04 - Grievances Policy and Procedure

    PP07 - Capability Policy and Procedure

    WPP08 - Supervision Policy and Procedure

    PR04 - DBS/Disclosure Policy and Procedure

    PR07 - Induction and Onboarding Policy and Procedure

    PR12 - Recruitment Policy and Procedure

    PR14 - Training Policy and Procedure

    PR01 - Development Appraisal Policy and Procedure

    PR24 - Induction and Onboarding Policy and Procedure

    PR25 - Training Policy and Procedure

  • QA01 - Administration Management Policy and Procedure

    QA05 - General Management Protocol Policy and Procedure

    QA06 - General Management Protocol Policy and Procedure

    QK02 - Catering Management Policy and Procedure

    QM02 - Maintenance Management Policy and Procedure

    QC05 - Fair Access, Diversity and Inclusion Policy and Procedure

    QQ01 - Action Planning Policy and Procedure

    QQ02 - Auditing Policy and Procedure

    QQ03 - Complaints, Suggestions and Compliments Policy and Procedure

    QQ10 - Quality and Quality Assurance Policy and Procedure

  • FKRC01 - Fundamental Standard 3: Caring - KLOE C1

    FKRC02 - Fundamental Standard 3: Caring - KLOE C2

    FKRC03 - Fundamental Standard 3: Caring - KLOE C3

    FKCC01 - Fundamental Standard 3: Caring - KLOE C1

    FKCC02 - Fundamental Standard 3: Caring - KLOE C2

    FKCC03 - Fundamental Standard 3: Caring - KLOE C3

    FKRE01 - Fundamental Standard 2: Effective - KLOE E1

    FKRE02 - Fundamental Standard 2: Effective - KLOE E2

    FKRE03 - Fundamental Standard 2: Effective - KLOE E3

    FKRE04 - Fundamental Standard 2: Effective - KLOE E4

    FKRE05 - Fundamental Standard 2: Effective - KLOE E5

    FKCE01 - Fundamental Standard 2: Effective - KLOE E1

    FKCE02 - Fundamental Standard 2: Effective - KLOE E2

    FKCE03 - Fundamental Standard 2: Effective - KLOE E3

    FKCE04 - Fundamental Standard 2: Effective - KLOE E4

    FKRR01 - Fundamental Standard 4: Responsive - KLOE R1

    FKRR02 - Fundamental Standard 4: Responsive - KLOE R2

    FKRR03 - Fundamental Standard 4: Responsive - KLOE R3

    FKCR01 - Fundamental Standard 4: Responsive - KLOE R1

    FKCR02 - Fundamental Standard 4: Responsive - KLOE R2

    FKCR03 - Fundamental Standard 4: Responsive - KLOE R3

    FKRS01 - Fundamental Standard 1: Safe - KLOE S1

    FKRS02 - Fundamental Standard 1: Safe - KLOE S2

    FKRS03 - Fundamental Standard 1: Safe - KLOE S3

    FKRS04 - Fundamental Standard 1: Safe - KLOE S4

    FKRS05 - Fundamental Standard 1: Safe - KLOE S5

    FKCS01 - Fundamental Standard 1: Safe - KLOE S1

    FKCS02 - Fundamental Standard 1: Safe - KLOE S2

    FKCS03 - Fundamental Standard 1: Safe - KLOE S3

    FKCS04 - Fundamental Standard 1: Safe - KLOE S4

    FKCS05 - Fundamental Standard 1: Safe - KLOE S5

    FKRW01 - Fundamental Standard 5: Well-Led - KLOE W1

    FKRW02 - Fundamental Standard 5: Well-Led - KLOE W2

    FKRW03 - Fundamental Standard 5: Well-Led - KLOE W3

    FKRW04 - Fundamental Standard 5: Well-Led - KLOE W4

    FKCW01 - Fundamental Standard 5: Well-Led - KLOE W1

    FKCW02 - Fundamental Standard 5: Well-Led - KLOE W2

    FKCW03 - Fundamental Standard 5: Well-Led - KLOE W3

    FKCW04 - Fundamental Standard 5: Well-Led - KLOE W4

    FPR02 - CQC Fundamental Standards Policy and Procedure

    FPR03 - Leadership and Management Policy and Procedure

    FPR04 - Information Collection Policy and Procedure

    FPC02 - CQC Fundamental Standards Policy and Procedure

    FPC03 - Leadership and Management Policy and Procedure

    FPC04 - Information Collection Policy and Procedure

  • FSP01 - Satisfaction Surveys Policy and Procedure

    FSP10 - Stakeholder Surveys Policy and Procedure

    FSP02 - Service Users Survey

    FSP11 - Service Users Survey

    FSP03 - Friends, Relatives and Advocates Survey

    FSP12 - Friends, Relatives and Advocates Survey

    FSP04 - Staff Survey

    FSP13 - Staff Survey

    FSP05 - Visiting Professionals Survey

    FSP14 - External Professionals Survey

  • GDPR01 - Overarching GDPR Policy and Procedure

    GDPR04 - Initial Privacy Impact Assessment Policy and Procedure

    GDPR02 - Appointing a Data Protection Officer Policy and Procedure

    GDPR10 - Consent Authorisation Policy and Procedure

    GDPR03 - Data Security and Data Retention Policy and Procedure

    GDPR05 - Subject Access Requests Policy and Procedure

    GDPR06 - Breach Notification Policy & Procedure

    GDPR07 - Privacy Notice Policy & Procedure

    GDPR08 - Website Privacy Policy and Procedure

    GDPR09 - Fair Processing Notice Policy and Procedure

    GDPRG01 - Act Now!

    GDPRG02 - Key Terms

    GDPRG03 - Key Principles

    GDPRG04 - Processing Personal Data

    GDPRG05 - Rights of the Data Subject

    GDPRG06 - Transferring Personal Data

    GDPRF01 - Initial Privacy Impact Assessment

    GDPRF02 - Appointment of a Data Protection Officer

    GDPRF08 - Website Privacy Statement

    GDPRF03 - Template Subject Access Request Letter

    GDPRF04 - Cookies Example Policy Statement

    GDPRF09 - Consent Authorisation Form - Person with Capacity

    GDPRF10 - Consent Authorisation Form - Person Lacking Capacity

    GDPRF05 - Template Fair Processing Notice - Employees

    GDPRF06 - Template Fair Processing Notice - External

    GDPRF07 - Breach Notification Process Map

    GDPRF11 - Subject Access Request

    GDPRF12 - Privacy Impact Assessment

  • CA103 - Breathing Assessment

    CA104 - Communication Assessment

    CA105 - Continence Assessment

    CA106 - Cultural, Spiritual, Social and Relationships Assessment

    CA107 - Maintaining a Safe Environment Assessment

    CA108 - Medication Assessment

    CA109 - Mental Health Assessment

    CA110 - Moving and Handling Assessment

    CA111 - Nutrition and Hydration Assessment

    CA112 - Pain Assessment

    CA113 - Personal Hygiene Assessment

    CA114 - Skin Assessment

    CA115 - Sleeping Assessment

    CS101 - Breathing Assessment - EXAMPLE

    CS114 - Behaviours That May Challenge Care Plan - EXAMPLE

    CS115 - Breathing Care Plan - EXAMPLE

    CS102 - Communication Assessment - EXAMPLE

    CS103 - Continence Assessment - EXAMPLE

    CS104 - Cultural, Spiritual, Social and Relationships Assessment - EXAMPLE

    CS105 - Maintaining a Safe Environment Assessment - EXAMPLE

    CS106 - Medication Assessment - EXAMPLE

    CS107 - Mental Health Assessment - EXAMPLE

    CS108 - Moving and Handling Assessment - EXAMPLE

    CS109 - Nutrition and Hydration Assessment - EXAMPLE

    CS110 - Pain Assessment - EXAMPLE

    CS111 - Personal Hygiene Assessment - EXAMPLE

    CS112 - Skin Assessment - EXAMPLE

    CS113 - Sleeping Assessment - EXAMPLE

    CS116 - Catheter Care Plan - EXAMPLE

    CS117 - Chest Infection Care Plan - EXAMPLE

    CS118 - Choking Care Plan - EXAMPLE

    CS119 - Communication Care Plan - EXAMPLE

    CS120 - Continence Care Plan - EXAMPLE

    CS121 - Cultural, Spiritual, Social and Relationships Care Plan - EXAMPLE

    CS122 - Diabetes Care Plan - EXAMPLE

    CS123 - Epilepsy Care Plan - EXAMPLE

    CS124 - Falls Risk Management Care Plan - EXAMPLE

    CS125 - Hopes and Concerns Care Plan - EXAMPLE

    CS126 - Moving and Handling Care Plan - EXAMPLE

    CS127 - Maintaining a Safe Environment Care Plan - EXAMPLE

    CS128 - Medication Care Plan - EXAMPLE

    CS129 - Mental Health Care Plan - EXAMPLE

    CS130 - Nutrition and Hydration Care Plan - EXAMPLE

    CS131 - Pain Management Care Plan - EXAMPLE

    CS132 - Personal Hygiene Care Plan - EXAMPLE

    CS133 - Skin Care Plan - EXAMPLE

    CS134 - Sleeping Care Plan - EXAMPLE

    CS135 - Urinary Infection Care Plan - EXAMPLE

    CP101 - Behaviours That May Challenge Care Plan

    CP102 - Breathing Care Plan

    CP103 - Catheter Care Plan

    CP104 - Chest Infection Care Plan

    CP105 - Choking Care Plan

    CP106 - Communication Care Plan

    CP107 - Continence Care Plan

    CP108 - Cultural, Spiritual, Social and Relationships Care Plan

    CP109 - Diabetes Care Plan

    CP110 - Epilepsy Care Plan

    CP111 - Falls Risk Management Care Plan

    CP112 - Hopes and Concerns Care Plan

    CP113 - Moving and Handling Care Plan

    CP114 - Maintaining a Safe Environment Care Plan

    CP115 - Medication Care Plan

    CP116 - Mental Health Care Plan

    CP117 - Nutrition and Hydration Care Plan

    CP118 - Pain Management Care Plan

    CP119 - Personal Hygiene Care Plan

    CP120 - Skin Care Plan

    CP121 - Sleeping Care Plan

    CP122 - Urinary Infection Care Plan

    CA101 - One Page Profile

    CA102 - Pre-Assessment

    CA100 - Enquiry Form

    CD105 - Care Review and Evaluation

    CD101 - Daily Progress and Evaluation Record

    CD102 - Family and Advocate Communication Record

    CD103 - Visiting Professional Record

    CD104 - Social Life Story

    CG102 - QCS Care Planning and Assessment Guidelines

    CG103 - Care Planning Quick Document Finder

    CA11a - ARCHIVED - Pre-Admission Assessment and Care Planning Pack

    CA13a - ARCHIVED - Pre-Admission and Admission Policy and Procedure

    CA13 - Pre-Admission and Admission Policy and Procedure

    CA04 - Admission Pack A - Pre-Admission

    CA09 - Admission Pack B - Admission and Care Planning

    CA11 - Pre-Admission Assessment and Care Planning Pack

    CA03 - Support Planning Pack A - Service Commencement

    CA08 - Service Start Pack B - Support Plan

    CA05 - Support Planning Pack A - Service Commencement

    CA10 - Service Start Pack B - Support Plan

    CP20 - Service User Care Planning Policy and Procedure

Ongoing Support and Guidance for CQC Registration

  1. Simple to use

    online interface for all registration activity

  2. Includes

    Service User Handbook, Statement of Purpose (SOP), Service User Guide and, service Contract

  3. Easy upgrade path

    from the Health and Safety Module to the Full Management System

  4. Fully comprehensive approach

    Up to 646 pages with 94+ easy to follow policies and procedures, available in Word and PDF

  5. Upload your own documents

    to supplement the system for an even more comprehensive and personalised adult social care compliance tool

  6. Online customisation

    lets you change any of the up to 130+ fields that are customised to your business

  7. Weekly update email

    System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for care system updates

  8. All the forms required

    for successful registration

  9. Supports QA

    Meets the CQC Definition of Quality Assurance for on-going compliance

  10. Dedicated tool

    for supporting your CQC Registration under The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014

  11. Human Resource

    Lets you thoroughly prepare your care home for CQC inspections

  12. Fully customised documents

    As required by the CQC documents are specific to your organisation and not generic

  13. Peace of mind

    Know you are compliant and that we keep you up to date

Saves Time

How long would it take you to create and update 646 pages of registration guidance?

Start Free Trial

Understanding Your CQC Registration Requirements

To assist new businesses with the CQC registration process, including those providing domiciliary or residential care services, QCS has created a CQC Registration Module that provides you with all the policies, procedures and guidance you need to successfully meet the essential requirements of both domiciliary care registration and residential care registration.

Successfully registering and running a care service requires thought about the policies and practices that are needed to achieve compliance. The CQC Registration Module includes policies and procedures which cover all compliance-related activities within your business. These cover the following categories: Administration; CQC Compliance; Care Management; Health and Safety; Human Resources; Catering; Maintenance; and Quality Assurance.

Together these policies form the basis of how your organisation is run, enabling you to confidently complete your residential or domiciliary care registration with the Care Quality Commision.

Case Studies

Many of our clients choose to go ‘on the record’, telling the story of why they selected QCS to solve their problems and how it has helped them to take control of compliance.

View All Case Studies

Pricing Great Discounts available for Groups and Multiple locations – Call us to find out more

Annual Plan Full Payment +VAT Monthly Plan 12 monthly payments +VAT
£1995.00 £166.25
Start FREE Trial No Credit Card Required

Got a question? Call us now:

Got a question? Call us now
0333 405 33 33

Latest Expert Opinions

09th April 2019

Auditing Matters

Emily Watts

Domiciliary Care Policy Lead

  I know as I say the word ‘audit’, managers will be getting that cold sweat of anticipation running over them...

09th April 2019

Technology Related Contract Changes for GP’s from April 2019

Leah Biller

General Practice Specialist

  In January this year, the GPC and NHS England unveiled the details of a five year contract for general practice...

View All Expert Opinions

Partners with the UK's smartest companies

SCIE Access Skills DAA NC Skills for Care commage the care workers charity
Join over 53,000+ users already using the QCS Management System!
Start Free Trial
Scroll for more Back to Top
Start FREE Trial Click here