Are you GDPR compliant yet? We’re here to make sure you’re prepared.

  • Supports your GDPR compliance under the General Data Protection Regulation 2016 (GDPR), which takes effect from 25 May 2018
  • Our policies, procedures, templates & guidance will smooth your pathway to successful GPDR implementation
  • Enjoy complete peace of mind – all the documents you need to support your Care sector GDPR compliance

GDPR Policies, Procedures & Templates



  • By 25 May 2018, your QCS system will be updated with a complete package of GDPR policies and documents, together with contact information for queries and a list of useful online resources.

GDPR Policies & Procedures available now

Simply choose the category:

  • GDPR01 - Overarching GDPR Policy and Procedure

    GDPR04 - Initial Privacy Impact Assessment Policy and Procedure

    GDPR02 - Appointing a Data Protection Officer Policy and Procedure

    GDPR10 - Consent Authorisation Policy and Procedure

    GDPR03 - Data Security and Data Retention Policy and Procedure

    GDPR05 - Subject Access Requests Policy and Procedure

    GDPR06 - Breach Notification Policy & Procedure

    GDPR07 - Privacy Notice Policy & Procedure

    GDPR08 - Website Privacy Policy and Procedure

    GDPR09 - Fair Processing Notice Policy and Procedure

    DAB06 - Archiving, Disposal and Storing of Records Policy and Procedure

    GAB06 - Archiving, Disposal and Storing of Records Policy and Procedure

    GDPRG01 - Act Now!

    GDPRG02 - Key Terms

    GDPRG03 - Key Principles

    GDPRG04 - Processing Personal Data

    GDPRG05 - Rights of the Data Subject

    GDPRG06 - Transferring Personal Data

    GDPRF01 - Initial Privacy Impact Assessment

    GDPRF02 - Appointment of a Data Protection Officer

    GDPRF08 - Website Privacy Statement

    GDPRF03 - Template Subject Access Request Letter

    GDPRF04 - Cookies Example Policy Statement

    GDPRF09 - Consent Authorisation Form - Person with Capacity

    GDPRF10 - Consent Authorisation Form - Person Lacking Capacity

    GDPRF05 - Template Fair Processing Notice - Employees

    GDPRF06 - Template Fair Processing Notice - External

    GDPRF07 - Breach Notification Process Map

    GDPRF11 - Subject Access Request

    GDPRF12 - Privacy Impact Assessment

  • AB01 - Archiving, Disposal and Storing of Records Policy and Procedure_EDITED

    AB02 - Business Continuity Policy and Procedure

    AB03 - Business Expenses Policy and Procedure

    AB07 - Computer, Email and Internet Usage Policy and Procedure

    AB04 - Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure

    AB05 - Business Plan Policy and Procedure

    AB08 - Financial Administration Policy and Procedure

    AB09 - Policy Management and Usage Policy and Procedure

    AB10 - Record Keeping Policy and Procedure

    AB11 - Service User Register

    AB12 - Service User Administration File Policy and Procedure

    AB14 - Stock Control Policy and Procedure

    AB15 - Tender Information Policy and Procedure

    AB18 - Anti-Bribery Policy and Procedure

    AB24 - Adverse Weather Policy and Procedure

    AB25 - Vehicle Insurance Policy and Procedure

    AB26 - Social Networking Policy and Procedure

    AB32 - Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure

    AB35 - Supporting Service Users During Adverse Weather Policy and Procedure

    AB16 - Register of Other Interests Policy and Procedure

    AB06 - Business Plan

    AB13 - Staff Supply Agreement

    AB17 - Service User Administration File Policy and Procedure

    AB19 - Record Keeping Policy and Procedure

    AB27 - Adverse Weather Conditions Policy and Procedure

    AB20 - Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure

    DAB02 - Business Continuity Policy and Procedure

    DAB03 - Business Expenses Policy and Procedure

    DAB04 - Business Gifts Policy and Procedure

    DAB05 - Business Plan

    DAB10 - Staff Supply Agreement

    DAB11 - Stock Control Policy and Procedure

    DAB12 - Tender Information Policy and Procedure

    DAB13 - Register of Other Interests Policy and Procedure

    DAB15 - Anti-Bribery Policy and Procedure

    DAB01 - Banking Record

    DAB14 - Purchasing Policy and Procedure

    DAB16 - Receipt of Delivered Goods Policy and Procedure

    DAB18 - Practice Closure Policy and Procedure

    DAB20 - Visitors Policy and Procedure

    DAB21 - Hate Crime Policy and Procedure

    DAB22 - Volunteers Policy and Procedure

    DAB23 - Witnessing of Documents Policy and Procedure

    DAB00 - Statement of Purpose

    DAB24 - Adverse Weather Policy and Procedure

    DAB25 - Vehicle Insurance Policy and Procedure

    DAB26 - Social Networking Policy and Procedure

    DAB28 - CQC Widget Display Policy and Procedure

    DAB29 - Duty of Candour Policy and Procedure

    DAB32 - Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure

    GAB01 - Banking Record

    GAB02 - Business Continuity Policy and Procedure

    GAB03 - Business Expenses Policy and Procedure

    GAB04 - Business Gifts Policy and Procedure

    GAB05 - Business Plan

    GAB10 - Staff Supply Agreement

    GAB11 - Stock Control Policy and Procedure

    GAB12 - Tender Information Policy and Procedure

    GAB13 - Register of Other Interests Policy and Procedure

    GAB14 - Purchasing Policy and Procedure

    GAB15 - Anti-Bribery Policy and Procedure

    GAB18 - Practice Closure Policy and Procedure

    GAB16 - Receipt of Delivered Goods Policy and Procedure

    GAB20 - Visitors Policy and Procedure

    GAB21 - Hate Crime Policy and Procedure

    GAB22 - Volunteers Policy and Procedure

    GAB23 - Witnessing of Documents Policy and Procedure

    GAB00 - Statement of Purpose

    GAB24 - Adverse Weather Policy and Procedure

    GAB25 - Vehicle Insurance Policy and Procedure

    GAB26 - Social Networking Policy and Procedure

    GAB27 - Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure

    GAB28 - CQC Ratings Display Policy and Procedure

    GAB29 - Duty of Candour Policy and Procedure

    AC01 - Access to Information Policy and Procedure

    AC02 - Administration Communication and Action Policy and Procedure

    AC03 - Communication Policy and Procedure

    AC08 - Information Pack Policy and Procedure

    AC10 - Monitoring of Business Communications Policy and Procedure

    AC11 - Registration Authority Notification Policy and Procedure

    AC12 - Monitoring of Business Performance Policy and Procedure

    AC18 - Business Mobile Phone Use Policy and Procedure

    AC20 - Emergency Communication Policy and Procedure

    AC07 - Emergency Communication Policy and Procedure

    AC04 - Communication Policy and Procedure

    AC09 - Information Pack Policy and Procedure

    AC15 - Covering Letter – Handbook Issue and Key Worker

    AC16 - Registration Authority Notification Policy and Procedure

    AC14 - Monitoring of Business Performance Policy and Procedure

    AC19 - Business Mobile Phone Use Policy and Procedure

    DAC08 - Computer, Email and Internet Usage Policy and Procedure

    DAC09 - Financial Administration Policy and Procedure

    DAC10 - Policy Management and Usage Policy and Procedure

    DAC11 - Record Keeping Policy and Procedure

    DAC01 - Access to Information Policy and Procedure

    DAC02 - Administration Communication and Action

    DAC03 - Communication Policy and Procedure

    DAC04 - Daily Communication Meetings Policy and Procedure

    DAC05 - Emergency Communication Policy and Procedure

    DAC06 - Monitoring of Business Communications Policy and Procedure

    DAC07 - Registration Authority Notification Policy and Procedure

    DAC18 - Business Mobile Phone Use Policy and Procedure

    GAC01 - Access to Information Policy and Procedure

    GAC02 - Administration Communication and Action Plan

    GAC03 - Communication Policy and Procedure

    GAC04 - Daily Communication Meetings Policy and Procedure

    GAC05 - Emergency Communication Policy and Procedure

    GAC06 - Monitoring of Business Communication Policy and Procedure

    GAC07 - Care Quality Commission Notification Policy and Procedure

    GAC08 - Computer, Email and Internet Usage Policy and Procedure

    GAC09 - Financial Administration Policy and Procedure

    GAC10 - Policy Management and Usage Policy and Procedure

    GAC11 - Record Keeping Policy and Procedure

    GAC18 - Business Mobile Phone Use Policy and Procedure

    GAC19 - Named GP for Patients Aged 75 or Over Policy and Procedure

    AF01 - Banking Record

    AF02 - Purchasing Policy and Procedure

    AF03 - Receipt of Delivered Goods Policy and Procedure

    AF04 - Statement of Account Policy and Procedure

    AF05 - Service User’s Finances Policy and Procedure

    AF06 - Purchasing Policy and Procedure

    AF08 - Receipt of Delivered Goods Policy and Procedure

    AF07 - Service User’s Finances Policy and Procedure

    AR01 - Child Protection Policy and Procedure

    AR03 - Home Closure Policy and Procedure

    AR04 - Missing Client Policy and Procedure

    AR05 - Photographs Policy and Procedure

    AR08 - Service User Contract

    AR13 - Service User’s Daycare Contract

    AR14 - Service User Guide

    AR21 - Statement of Purpose

    AR25 - Visitors Policy and Procedure

    AR26 - Volunteers Policy and Procedure

    AR27 - Witnessing of Documents Policy and Procedure

    AR30 - Hate Crime Policy and Procedure

    AR32 - Pets Policy and Procedure

    AR33 - Termination of Service User's Residency Contract Policy and Procedure

    AR36 - Consumption of Alcohol Policy and Procedure

    AR37 - Contract Cancellation Terms Policy and Procedure

    AR38 - Duty of Candour Policy and Procedure

    AR39 - CQC Ratings Display Policy and Procedure

    AR41 - Fit and Proper Person - Directors (CQC) Policy and Procedure

    AR06 - Refusal to Hold Records Policy and Procedure

    AR10 - Service User Contract

    AR16 - Service User Guide

    AR23 - Statement of Purpose

    AR34 - Termination of Service User's Service Contract Policy and Procedure

    AR35 - Missing Service User Policy and Procedure

    AR40 - CQC Ratings Display Policy and Procedure

    AR42 - No Reply Policy and Procedure

    AR43 - Consumption of Alcohol Policy and Procedure

    AR11 - Service User Contract

    AR12 - Service User Guide

    AR24 - Statement of Purpose

    DAR41 - Fit and Proper Person – Directors (CQC), Policy and Procedure

    GAR41 - Fit and Proper Person – Directors (CQC), Policy and Procedure

    DAF01 - Fees Policy and Protocols

    DAF02 - Fees Audit Tool

    GAF02 - Fees Audit Tool

    GAF01 - Fees Policy and Procedure

  • CA11 - Pre-Admission Assessment and Care Planning Pack

    CA13 - Pre-Admission and Admission Policy and Procedure

    CA17 - Hospital Discharge Policy and Procedure

    CA03 - Support Planning Pack A - Service Commencement

    CA08 - Service Start Pack B - Support Plan

    CA04 - Admission Pack A - Pre-Admission

    CA09 - Admission Pack B - Admission and Care Planning

    CA05 - Support Planning Pack A - Service Commencement

    CA10 - Service Start Pack B - Support Plan

    CP01 - Care and Daily Living Policy and Procedure

    CP02 - Discharge Pack Policy and Procedure

    CP05 - Behaviour that Challenges Policy and Procedure

    CP06 - Rehabilitation Policy and Procedure

    CP07 - Resuscitation Policy and Procedure

    CP08 - Review Assessment Policy and Procedure

    CP11 - Service User Care Planning Policy and Procedure

    CP13 - Supporting Safe Travel and Mobility Policy and Procedure

    CP14 - Specialist Needs Policy and Procedure

    CP16 - Wound Care Management Policy and Procedure

    CP22 - Cooperating with Other Providers Policy and Procedure

    CP23 - Bristol Stool Scale Recording Policy and Procedure

    CP30 - Personal Emergency Evacuation Plan (PEEP) Policy and Procedure

    CP04 - Service User Fire Evacuation Policy and Procedure

    CP20 - Service User Care Planning Policy and Procedure

    CP21 - Continuity of Care Policy and Procedure

    CP28 - Cooperating with Other Providers Policy and Procedure

    CP27 - Resuscitation Policy and Procedure

    CP29 - Review Assessment Policy and Procedure

    CP31 - Bristol Stool Scale Recording Policy and Procedure

    CP32 - Specialist Needs Policy and Procedure

    CP03 - Health Action Plan Policy and Procedure

  • CC01 - Supporting Independence in Personal Care Policy and Procedure

    CC02 - Blood Spillage Policy and Procedure

    CC03 - Care Forms, Miscellaneous

    CC04 - Changes in Health State Policy and Procedure

    CC05 - Clinical Procedures Policy and Procedure

    CC08 - Promoting Independence with Continence Policy and Procedure

    CC09 - Daily Communication Meetings Policy and Procedure

    CC10 - De-escalation Policy and Procedure

    CC12 - Supporting with Eating and Drinking Policy and Procedure

    CC13 - Fluid Intake/Output and Positioning Chart

    CC14 - Food and Nutrition Policy and Procedure

    CC16 - GP and Visiting Professionals Policy and Procedure

    CC18 - Infection Control Policy and Procedure

    CC19 - Intermediate Care Policy and Procedure

    CC20 - Medical Emergency Policy and Procedure

    CC21 - Mobility Policy and Procedure

    CC22 - Moving and Handling Policy and Procedure

    CC23 - Sharps and Needlestick Policy and Procedure

    CC25 - Oxygen Use Policy and Procedure

    CC26 - Pain Management Policy and Procedure

    CC27 - PEG Policy and Procedure

    CC28 - Supporting Independence with Shopping Policy and Procedure

    CC30 - Pressure Sore Management Policy and Procedure

    CC31 - Service Users with Communication Difficulties Policy and Procedure

    CC35 - Falls Management Policy and Procedure

    CC40 - Dementia Policy and Procedure

    CC46 - Depression Policy and Procedure

    CC47 - Quarantine and Barrier Nursing Policy and Procedure

    CC60 - Anxiety Policy and Procedure

    CC62 - Grief and Loss Policy and Procedure

    CC63 - Suicide Prevention Policy and Procedure

    CC65 - Eating Disorders Policy and Procedure

    CC66 - Adults with Autism Policy and Procedure

    CC67 - Illegal Possession of Drugs on Premises Policy and Procedure

    CC72 - Immunisation Policy and Procedure

    CC73 - Management of Medical Devices Policy and Procedure

    CC74 - Supporting Independence with Holidays Policy and Procedure

    CC75 - Catheter Care Policy and Procedure

    CC102 - Nutrition Assessment Policy and Procedure

    CC78 - Choking Policy and Procedure

    CC86 - Clinical Waste Disposal Policy and Procedure

    CC87 - Diabetes Policy and Procedure

    CC85 - Double Handed Hoist Policy and Procedure

    CC89 - Heatwave Policy and Procedure

    CC91 - Verification and Certification of Death Policy and Procedure

    CC69 - Unexpected Death Policy and Procedure

    CC92 - Oral Care Policy and Procedure

    CC95 - Ligature Risk and Management Policy

    CR59 - Use of Bed Rails Policy and Procedure

    CC105 - Epilepsy Policy and Procedure

    CC103 - Management of Syringe Drivers Policy and Procedure

    CC07 - Clinical Waste Disposal Policy and Procedure

    CC11 - Diabetes Policy and Procedure

    CC17 - GP and Visiting Professionals Policy and Procedure

    CC33 - Food and Nutrition Policy and Procedure

    CC34 - Infection Control Policy and Procedure

    CC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure

    CC41 - Dementia Policy and Procedure

    CC44 - Late and Missed Visits Policy and Procedure

    CC36 - De-escalation Policy and Procedure

    CC37 - Medical Emergency Policy and Procedure

    CC38 - Mobility Policy and Procedure

    CC39 - Oxygen Use Policy and Procedure

    CC45 - Personal Shopping Policy and Procedure

    CC50 - Care Forms: Care Plan Review

    CC49 - Sharps and Needlestick Policy and Procedure

    CC64 - Staff Food Provision Policy and Procedure

    CC71 - Double Up Home Care Policy and Procedure

    CC76 - Expected Death Policy and Procedure

    CC77 - Promoting Independence with Continence Policy and Procedure

    CC79 - Moving and Handling Policy and Procedure

    CC82 - PEG Policy and Procedure

    CC80 - Double Handed Hoists Policy and Procedure

    CC88 - Supporting Independence in Personal Care Policy and Procedure

    CC90 - Heatwave Policy and Procedure

    CC84 - Unexpected Death Policy and Procedure

    CC83 - Live-in Care Policy and Procedure

    CC93 - Oral Care Policy and Procedure

    CC97 - Immunisation Policy and Procedure

    CC100 - Choking Policy and Procedure

    CC101 - Blood Spillage Policy and Procedure

    CC99 - Falls Management Policy and Procedure

    CC96 - Pressure Sore Management Policy and Procedure

    CR60 - Use of Bed Rails Policy and Procedure

    CC104 - Illegal Drug Misuse in the Service User's Home Policy and Procedure

    CR30 - Participation Policy and Procedure

    CC107 - Management of Medical Devices Policy and Procedure

    CC108 - Catheter Care Policy and Procedure

    CC109 - Supporting Independence with Holidays Policy and Procedure

    CC42 - Schizophrenia Policy and Procedure

    CC43 - Bi-Polar Disorder Policy and Procedure

    CC51 - Care Forms: Daily Report

    CC52 - Care Forms: Life History

    CC53 - Care Forms: Monthly Observations

    CC54 - Care Forms: Monthly Weight Audit January - June

    CC55 - Care Forms: Monthly Weight Audit July - December

    CC56 - Care Forms: Moving and Handling Assessment

    CC57 - Care Forms: Nursing Assessment

    CC58 - Care Forms: Risk Assessment Review

    CC59 - Care Forms: Service Review

    CR01 - Access to NHS Services Policy and Procedure

    CR02 - Advocacy Policy and Procedure

    CR03 - Safeguarding Policy and Procedure

    CR05 - Choice of Carer Gender Policy and Procedure

    CR06 - Choice Policy and Procedure

    CR07 - Confidentiality Policy and Procedure

    CR08 - Consent to Examination or Treatment Policy and Procedure

    CR09 - End of Life Care Planning Policy and Procedure

    CR10 - Deprivation of Liberty Safeguards Policy and Procedure

    CR11 - Mental Capacity Act 2005 Policy and Procedure

    CR12 - Mental Health Act 1983 and Regulations 2008 Policy and Procedure

    CR13 - Participation Policy and Procedure

    CR14 - Principles of Customer Care/Philosophy of Care Policy and Procedure

    CR15 - Privacy Policy and Procedure

    CR16 - Promotion of Recreational Activities Policy and Procedure

    CR17 - Restraint Policy and Procedure

    CR18 - Service User Communication with Organisation Policy and Procedure

    CR19 - Risk Taking Policy and Procedure

    CR20 - Sex and Sexuality Policy and Procedure

    CR28 - Staff Identification Policy and Procedure

    CR29 - Equality and Human Rights Policy and Procedure

    CR55 - Professional Relationships Policy and Procedure

    CR56 - Protecting Vulnerable People from Radicalisation Policy and Procedure

    CR21 - Choice Policy and Procedure

    CR22 - Consent to Examination or Treatment Policy and Procedure

    CR23 - End of Life Care Planning Policy and Procedure

    CR24 - Privacy Policy and Procedure

    CR25 - Supporting Recreational Activities Policy and Procedure

    CR27 - Service User Communication with Organisation Policy and Procedure

    CR46 - Mental Capacity Act 2005 Policy and Procedure

    CR26 - Deprivation of Liberty Safeguards Policy and Procedure

    CR57 - Protecting Vulnerable People from Radicalisation Policy and Procedure

    CR33 - Confidentiality Policy and Procedure

    CR34 - Sex and Sexuality Policy and Procedure

    CR58 - Professional Boundaries Policy and Procedure

    CR54 - Bereavement Policy and Procedure

    CL07 - Ventilation via Tracheostomy Policy and Procedure

    CL01 - Respiratory Rate Policy and Procedure

    CL02 - Oxygen Saturation Policy and Procedure

    CL04 - Systolic Blood Pressure Policy and Procedure

    CL03 - Temperature Policy and Procedure

    CL05 - Pulse Rate Policy and Procedure

    CL06 - Level of Consciousness Policy and Procedure

  • CM02 - Overarching Medication Policy and Procedure

    CM13 - Homely Remedies Policy and Procedure

    CM06 - Ordering and Receipt of Medication Policy and Procedure

    CM07 - Storage of Medication Policy and Procedure

    CM08 - Safe Disposal of Medication Policy and Procedure

    CM09 - Controlled Drugs Policy and Procedure

    CM10 - Other Routes of Medication Administration Policy and Procedure

    CM11 - Administration of Medicines Policy and Procedure

    CM12 - Recording the Administration of Medication Policy and Procedure

    CM14 - Training and Competency on Medications Policy and Procedure

    CM15 - Medication Errors and Near Misses Policy and Procedure

    CM16 - Auditing and Monitoring of Medication Policy and Procedure

    CM17 - Covert Medication Policy and Procedure

    CM18 - As Required and Variable Dose Medication Policy and Procedure

    CM20 - Medication Away from Home Policy and Procedure

    CM03 - Overarching Medication Policy and Procedure

    CM30 - Storage of Medication Policy and Procedure

    CM31 - Safe Disposal of Medication Policy and Procedure

    CM32 - Controlled Drugs Policy and Procedure

    CM33 - Other Routes of Medication Administration Policy and Procedure

    CM34 - Administration of Medicines Policy and Procedure

    CM35 - Recording the Administration of Medication Policy and Procedure

    CM36 - Over the Counter Medication Policy and Procedure

    CM37 - Training and Competency on Medications Policy and Procedure

    CM38 - Medication Errors and Near Misses Policy and Procedure

    CM39 - Auditing and Monitoring of Medication Policy and Procedure

    CM40 - Covert Medication Policy and Procedure

    CM41 - As Required and Variable Dose Medication Policy and Procedure

    CM42 - Medication Away from Home Policy and Procedure

    CM43 - Collection of Prescriptions Policy and Procedure

  • KC01 - Catering Communication and Action Policy and Procedure

    KC02 - Catering Policy and Procedure

    KC04 - Catering Uniforms Policy and Procedure

    KC05 - Food Storage Temperatures Policy and Procedure

    KC07 - Menu Choice Policy and Procedure

    KC08 - Supply of Service User’s Own Food Policy and Procedure

    KC10 - Food Allergens Policy and Procedure

    KC11 - Food Allergens Policy and Procedure

    KH01 - Catering Cleaning Schedule and Audit Policy and Procedure

    KH02 - Catering Hazard Analysis (HACCP) Policy and Procedure

    KH03 - Cross-Contamination between Care and Catering Policy and Procedure

    KH04 - Food Hygiene Policy and Procedure

    KH06 - Personal Hygiene Policy and Procedure

    KH07 - Cross Contamination Between Care and Food Preparation Policy and Procedure

    KH08 - Food Hygiene Policy and Procedure

    KH09 - Personal Hygiene Policy and Procedure

    SC01 - Additional Cleaning Duties

    SC02 - Cleaning Stock Sheet

    SC03 - Dilution of Chemicals Policy and Procedure

    SC04 - Housekeeping Communication and Action

    SC05 - Housekeeping Policy and Procedure

    SL01 - Dry Cleaning Record

    SL02 - Laundry Communication and Action

    SL03 - Laundry Policy and Procedure

    SL04 - Laundry Safety Checklist

    SL05 - Linen Stock Sheet

    MB01 - Accommodation Standards Policy and Procedure

    MB02 - Maintenance Communication and Action Policy and Procedure

    MB03 - Maintenance Policy and Procedure

    MB04 - Room Temperature Control Policy and Procedure

    MB05 - Security Policy and Procedure

    MB06 - Visiting Contractors Policy and Procedure

    MB07 - Window Security Policy and Procedure

    ME02 - Legionella Policy and Procedure

    ME03 - Lifts and Hoists Policy and Procedure

    ME04 - Room Call Policy and Procedure

    ME05 - Service Equipment Maintenance Policy and Procedure

    ME06 - Water Temperature Policy and Procedure

    ME08 - Safe Use of Hoists Policy and Procedure

    MR01 - Electrical Safety Policy and Procedure

    MR02 - Fire Alarm Response Policy and Procedure

    MR03 - Fire Equipment Policy and Procedure

    MR05 - Lift Safety Policy and Procedure

    MR07 - CCTV Policy and Procedure

    MR10 - Fire Safety Policy and Procedure

    MR04 - Fire Safety Policy and Procedure

    MR06 - Electrical Safety Policy and Procedure

    MR09 - CCTV Policy and Procedure

    MR08 - Fire Safety in Service Users' Homes Policy and Procedure

  • HS01 - Accident and Incident Reporting Policy and Procedure

    HS02 - Environmental Policy and Procedure

    HS03 - Flooding Policy and Procedure

    HS05 - Health and Safety Training Policy and Procedure

    HS06 - Serious Incident Notification Policy and Procedure

    HS08 - Hazard Reporting Policy and Procedure

    HS09 - Display Screen Equipment Policy and Procedure

    HS10 - Workplace Environment Policy and Procedure

    HS12 - Driving For Work Policy and Procedure

    HS04 - Hazard Reporting Policy and Procedure

    HS07 - Workplace Environment Policy and Procedure

    DHS01 - Health and Safety Policy and Procedure

    DHS02 - Safer Places Policy and Procedure

    DHS03 - Accident and Incident Reporting Policy and Procedure

    DHS04 - Environmental Policy and Procedure

    DHS05 - Flooding Policy and Procedure

    DHS06 - Hazard Reporting Policy and Procedure

    DHS07 - Health and Safety Training Policy and Procedure

    DHS08 - Serious Incident Notification Policy and Procedure

    DHS09 - Workplace Environment Policy and Procedure

    DHS11 - Display Screen Equipment Policy and Procedure

    DHS12 - Driving for Work Policy and Procedure

    GHS01 - Health and Safety Policy and Procedure

    GHS02 - Safer Places Policy and Procedure

    GHS03 - Accident and Incident Reporting Policy and Procedure

    GHS04 - Environmental Policy and Procedure

    GHS05 - Flooding Policy and Procedure

    GHS06 - Hazard Reporting Policy and Procedure

    GHS07 - Health and Safety Training Policy and Procedure

    GHS08 - Serious Incident Notification Policy and Procedure

    GHS09 - Workplace Environment Policy and Procedure

    GHS10 - Personal Protective Equipment (PPE) Policy and Procedure

    GHS11 - Display Screen Equipment Policy and Procedure

    GHS12 - Driving for Work Policy and Procedure

    HR01 - Health and Safety Policy and Procedure

    HR03 - Risk Assessment Policy and Procedure

    HR05 - Door Access Restrictions Policy and Procedure

    HR02 - Health and Safety Policy and Procedure

    DHR01 - Risk Assessment Policy and Procedure

    GHR01 - Risk Assessment Policy and Procedure

  • PA01 - Adoption Policy and Procedure

    PA02 - Annual Holiday Policy and Procedure

    PA04 - Maternity Leave Policy and Procedure

    PA05 - Paternity Policy and Procedure

    PA07 - Sickness Absence Policy and Procedure

    PA08 - Statutory Time Off Policy and Procedure

    PA09 - Unable To Attend Workplace Policy and Procedure

    PA10 - Shared Parental Leave Policy and Procedure

    PA13 - Compassionate Leave Policy and Procedure

    PA12 - Parental Leave Policy and Procedure

    DPA05 - Adoption Policy and Procedure

    DPA02 - Annual Holiday Policy and Procedure

    DPA03 - Maternity Leave Policy and Procedure

    DPA04 - Paternity Policy and Procedure

    DPA07 - Sickness Absence Policy and Procedure

    DPA08 - Statutory Time Off Policy and Procedure

    DPA09 - Unable to Attend Workplace Policy and Procedure

    DPA01 - Absenteeism Policy and Procedure

    DPA10 - Shared Parental Leave Policy and Procedure

    DPA13 - Compassionate Leave Policy and Procedure

    DPA12 - Parental Leave Policy and Procedure

    GPA01 - Absenteeism Policy and Procedure

    GPA02 - Annual Holiday Policy and Procedure

    GPA03 - Maternity Leave Policy and Procedure

    GPA04 - Paternity Leave Policy and Procedure

    GPA05 - Adoption Policy and Procedure

    GPA07 - Sickness Absence Policy and Procedure

    GPA08 - Statutory Time Off Policy and Procedure

    GPA09 - Unable to Attend Workplace Policy and Procedure

    GPA10 - Shared Parental Leave Policy and Procedure

    GPA13 - Compassionate Leave Policy and Procedure

    GPA12 - Parental Leave Policy and Procedure

    PC01 - Agency Staff Policy and Procedure

    PC02 - Casual (“Bank”) Workers Policy and Procedure

    PC04 - Changes to Contract Hours

    PC06 - Appearance Policy and Procedure

    PC07 - Staff Handbook

    PC09 - Minimum Wage Policy and Procedure

    PC10 - Notice Periods Policy and Procedure

    PC11 - Part-Time Employees Policy and Procedure

    PC12 - Staff Loans and Advances Policy and Procedure

    PC13 - Statement of Main Terms and Conditions of Employment – Variation

    PC14 - Fixed-Term Workers Policy and Procedure

    PC16 - Self Employment and Zero Hours Contracts Policy and Procedure

    PC08 - Staff Handbook

    PC17 - Appearance Policy and Procedure

    DPC01 - Agency Staff Policy and Procedure

    DPC02 - Casual ("Bank") Workers Policy and Procedure

    DPC03 - Changes to Contract Hours

    DPC04 - Covering Letter - Issue of Employee's Handbook

    DPC05 - Appearance Policy and Procedure

    DPC00 - Employee Handbook

    DPC07 - Minimum Wage Policy and Procedure

    DPC08 - Notice Periods Policy and Procedure

    DPC09 - Part-Time Employees Policy and Procedure

    DPC10 - Staff Loans and Advances Policy and Procedure

    DPC06 - Statement of Main Terms and Conditions of Employment - Variation

    DPC12 - Fixed-Term Workers Policy and Procedure

    DPC13 - Flexible Working Policy and Procedure

    DPC16 - Self Employment and Zero Hours Contracts Policy and Procedure

    GPC00 - Employee Handbook

    GPC02 - Casual ("Bank") Workers Policy and Procedure

    GPC04 - Covering Letter - Issue of Employee's Handbook

    GPC03 - Changes to Contract Hours

    GPC05 - Appearance Policy and Procedure

    GPC06 - Statement of Main Terms and Conditions of Employment - Variation

    GPC07 - Minimum Wage Policy and Procedure

    GPC08 - Notice Periods Policy and Procedure

    GPC09 - Part-Time Employees Policy and Procedure

    GPC10 - Staff Loans and Advances Policy and Procedure

    GPC12 - Fixed-Term Workers Policy and Procedure

    GPC13 - Flexible Working Policy and Procedure

    GPC16 - Self Employment and Zero Hours Contracts Policy and Procedure

    GPC01 - Agency Staff Policy and Procedure

    PE01 - Harassment Policy and Procedure

    PE02 - Flexible Working Policy and Procedure

    PE03 - Equality and Diversity Policy and Procedure

    PE05 - Anti-Bullying Policy and Procedure

    PE06 - Disabled Workers Policy and Procedure

    PE07 - Anti-Slavery and Human Trafficking Policy and Procedure

    PE08 - Gender Pay Reporting Policy and Procedure

    DPE01 - Equality and Diversity Policy and Procedure

    DPE02 - Disabled Workers Policy and Procedure

    DPE07 - Anti-Slavery and Human Trafficking Policy and Procedure

    DPE08 - Gender Pay Reporting Policy and Procedure

    GPE01 - Equality and Diversity Policy and Procedure

    GPE02 - Disabled Workers Policy and Procedure

    GPE07 - Anti-Slavery and Human Trafficking Policy and Procedure

    GPE08 - Gender Pay Reporting Policy and Procedure

    PJ01 - Job Description - Activities Coordinator

    PJ02 - Job Description - Administrator

    PJ04 - Job Description - Carer

    PJ07 - Job Description - Chef/Cook

    PJ09 - Job Description - Deputy Manager

    PJ12 - Job Description - Domestic/Cleaner

    PJ16 - Job Description - Housekeeper

    PJ17 - Job Description - Kitchen Assistant/Cleaner

    PJ19 - Job Description - Laundry

    PJ21 - Job Description - Maintenance/Handyperson

    PJ22 - Job Description - Painter and Decorator

    PJ23 - Job Description - Nominated Person

    PJ24 - Job Description - Registered Manager

    PJ26 - Job Description - Registered Nurse

    PJ28 - Job Description - Registered Provider

    PJ29 - Job Description - Senior Carer

    PJ32 - Person Specification - Carer

    PJ38 - Job Description - Apprentice Carer

    PJ40 - Job Description - Director of an Unlisted Company

    PJ41 - Job Description - Trustee

    PJ42 - Person Specification - Director or Trustee

    PJ43 - Job Description - Clinical Lead

    PJ33 - Job Description - Nominated Individual

    PJ35 - Job Description - Registered Manager

    PJ36 - Job Description - Registered Provider

    PJ37 - Job Description - Care Coordinator

    PJ05 - Job Description - Care Assistant

    PJ06 - Job Description - Care Supervisor

    PJ11 - Job Description - Driver

    PJ13 - Job Description - Domestic Assistant

    PJ14 - Job Description - Estates and Operatives & Assistants

    PJ27 - Job Description - Registered Nurse

    PJ31 - Job Description - Deputy Matron / Senior Sister

    PJ15 - Job Description - Deputy Estates Manager

    PJ18 - Job Description - Assistant Cook

    PJ20 - Job Description - Laundry

    PJ08 - Job Description - Cook

    DPJ01 - Job Description - Dental Decontamination Operative

    DPJ02 - Job Description - Self-Employed Hygienist/Therapist

    DPJ03 - Job Description - Dental Practice Manager

    DPJ04 - Job Description - Dental Nurse

    DPJ05 - Job Description - Associate Dentist

    DPJ06 - Job Description - Dental Receptionist

    DPJ10 - Hygiene Department Pack

    DPJ42 - Person Specification - Director or Trustee

    DPJ41 - Job Description - Trustee

    DPJ40 - Job Description - Director of an Unlisted Company

    DPJ23 - Job Description – Nominated Person

    GPJ01 - Job Description - General Practitioner

    GPJ02 - Job Description - Senior Practice Receptionist

    GPJ03 - Job Description - Practice Receptionist

    GPJ04 - Job Description - Practice Manager

    GPJ05 - Job Description - Health Care Assistant

    GPJ06 - Job Description - Practice Nurse

    GPJ07 - Job Description - Practice Nurse: Triage

    GPJ42 - Person Specification - Director or Trustee

    GPJ41 - Job Description - Trustee

    GPJ40 - Job Description - Director of an Unlisted Company

    GPJ23 - Job Description – Nominated Person

    PM01 - First Aid Policy and Procedure

    PM02 - Management of Stress Policy and Procedure

    PM04 - Redundancy Policy and Procedure

    PM05 - Retirement Policy and Procedure

    PM07 - Smoking at Work Policy and Procedure

    PM08 - Staff Levels Policy and Procedure

    PM09 - Staff Rota Policy and Procedure

    PM11 - Whistleblowing Policy and Procedure

    PM12 - Lone Working Policy and Procedure

    PM13 - Working Time Regulations Policy and Procedure

    PM17 - On-Call Policy and Procedure

    PM18 - Relationships at Work Policy and Procedure

    PM21 - Pool Car Policy and Procedure

    PM14 - Staff Rota Policy and Procedure

    PM15 - Smoking at Work Policy and Procedure

    PM20 - First Aid Policy and Procedure

    DPM18 - Relationships at Work Policy and Procedure

    GPM18 - Relationships at Work Policy and Procedure

    PP01 - Absenteeism Policy and Procedure

    PP02 - Alcohol and Drugs Policy and Procedure

    PP03 - Discipline Policy and Procedure

    PP04 - Grievances Policy and Procedure

    PP05 - Moonlighting Policy and Procedure

    PP06 - Obtaining Medical Reports Policy and Procedure

    PP07 - Capability Policy and Procedure

    PP08 - Supervision Policy and Procedure

    PR22 - Director or Trustee's Development Appraisal Policy and Procedure

    DPP01 - Harassment Policy and Procedure

    DPP06 - Anti-Bullying Policy and Procedure

    DPP02 - Alcohol and Drugs Policy and Procedure

    DPP03 - Discipline Policy and Procedure

    DPP04 - Grievances Policy and Procedure

    DPP05 - Moonlighting Policy and Procedure

    DPP10 - Obtaining Medical Records Policy and Procedure

    DPP07 - Capability Policy and Procedure

    DPP08 - Supervision Policy and Procedure

    DPP09 - Development Appraisal Policy and Procedure

    GPP01 - Harassment Policy and Procedure

    GPP02 - Alcohol and Drugs Policy and Procedure

    GPP05 - Moonlighting Policy and Procedure

    GPP04 - Grievances Policy and Procedure

    GPP06 - Anti-Bullying Policy and Procedure

    GPP07 - Capability Policy and Procedure

    GPP08 - Supervision Policy and Procedure

    GPP09 - Development Appraisal Policy and Procedure

    GPP10 - Obtaining Medical Records Policy and Procedure

    GPP03 - Discipline Policy and Procedure

    PR03 - Standards of Conduct, Performance and Ethics Policy and Procedure

    PR04 - DBS/Disclosure Policy and Procedure

    PR05 - Employee Termination Record Keeping Policy and Procedure

    PR06 - Health and Fitness Questionnaire

    PR07 - Induction Policy and Procedure

    PR08 - Recruitment of Ex-Offenders Policy and Procedure

    PR09 - Recruitment Pack – Recruit Specification

    PR10 - Recruitment Pack – Individual Applicant Pack

    PR11 - Recruitment Pack – Job Start and Induction Policy and Procedure

    PR12 - Recruitment Policy and Procedure

    PR13 - Training Event Attendance Record

    PR14 - Training Policy and Procedure

    PR01 - Development Appraisal Policy and Procedure

    PR16 - Employment of Non UK Citizens Policy and Procedure

    PR17 - Manager’s Development Appraisal Policy and Procedure

    PR18 - Employment of Young Persons Policy and Procedure

    PR20 - Apprenticeship Agreement Policy and Procedure

    PR21 - Care Certificate Policy and Procedure

    PR23 - References Policy and Procedure

    PR19 - UK Nursing and Midwifery Council Guidance and Standards Policy and Procedure

    PR15 - Recruitment Pack – Job Start and Induction Policy and Procedure

    DPR11 - Employee Termination Record Keeping Policy and Procedure

    DPR09 - Health and Fitness Questionnaire

    DPR10 - Recruitment of Ex-Offenders Policy and Procedure

    DPR04 - Recruitment Pack - Recruitment Specification

    DPR01 - Recruitment Policy and Procedure

    DPR07 - Training Event Attendance Record

    DPR08 - GDC Checking Policy and Procedure

    DPR12 - DBS/Disclosure Policy and Procedure

    DPR02 - Induction Policy and Procedure

    DPR03 - Recruitment Pack - Individual Application Pack

    DPR05 - Recruitment Pack - Induction and Job Start

    DPR06 - Training Policy and Procedure

    DPR16 - Employment of Non UK Citizens Policy and Procedure

    DPR20 - Apprenticeship Agreement Policy and Procedure

    DPR13 - General Dental Council Guidance and Standards Policy and Procedure

    DPR22 - Director or Trustee's Development Appraisal Policy and Procedure

    DPR18 - Employment of Young Persons Policy and Procedure

    DPR23 - References Policy and Procedure

    GPR02 - Induction Policy and Procedure

    GPR06 - Training Policy and Procedure

    GPR01 - Recruitment Policy and Procedure

    GPR03 - Recruitment Pack – Individual Applicant Pack

    GPR04 - Recruitment Pack - Recruitment Specification

    GPR05 - Recruitment Pack – Induction and Job Start

    GPR07 - Training Event Attendance Record

    GPR09 - Health and Fitness Questionnaire

    GPR11 - Employee Termination Record Keeping Policy and Procedure

    GPR12 - DBS/Disclosure Policy and Procedure

    GPR16 - Employment of Non UK Citizens Policy and Procedure

    GPR10 - Recruitment of Ex-Offenders Policy and Procedure

    GPR19 - UK Nursing and Midwifery Council Guidance and Standards Policy and Procedure

    GPR20 - Apprenticeship Agreement Policy and Procedure

    GPR22 - Director or Trustee's Development Appraisal Policy and Procedure

    GPR18 - Employment of Young Persons Policy and Procedure

    GPR23 - References Policy and Procedure

    DPG01 - First Aid Policy and Procedure

    DPG02 - Management of Stress Policy and Procedure

    DPG03 - Personnel Communication and Action

    DPM04 - Redundancy Policy and Procedure

    DPG05 - Retirement Policy and Procedure

    DPG06 - Staff Attendance Record

    DPG07 - Smoking at Work Policy and Procedure

    DPG08 - Staff Rota Policy and Procedure

    DPG09 - Secure Storage, Handling, Use, Retention and Disposal of Disclosures and Disclosure Information Policy and Procedure

    DPG10 - Whistleblowing Policy and Procedure

    DPG11 - Lone Working Policy and Procedure

    DPG12 - Working Time Regulations Policy and Procedure

    GPG01 - First Aid Policy and Procedure

    GPG02 - Management of Stress Policy and Procedure

    GPG03 - Personnel Communication and Action

    GPM04 - Redundancy Policy and Procedure

    GPG05 - Retirement Policy and Procedure

    GPG06 - Staff Attendance Record

    GPG07 - Smoking at Work Policy and Procedure

    GPG08 - Staff Rota Policy and Procedure

    GPG09 - Secure Storage, Handling, Use, Retention and Disposal of Disclosures and Disclosure Information Policy and Procedure

    GPG10 - Whistleblowing Policy and Procedure

    GPG11 - Lone Working Policy and Procedure

    GPG12 - Working Time Regulations Policy and Procedure

  • QA01 - Administration Management Policy and Procedure

    QA02 - Administration Audit and Action Plan

    QA05 - General Management Protocol Policy and Procedure

    QA06 - General Management Protocol Policy and Procedure

    QQ17 - Management and Prevention of Violence at Work Policy and Procedure

    QC24 - Good Governance Policy and Procedure

    DQA01 - Administration Management Policy and Procedure

    DQA02 - Administration Audit and Action Plan

    DAC19 - Publication Scheme Policy and Procedure

    GQA01 - Administration Management Policy and Procedure

    GQA02 - Administration Audit and Action Plan

    QC01 - Care Audit and Action Plan

    QC03 - Care Communication and Information Policy and Procedure

    QC04 - Care Management Protocol

    QC05 - Fair Access, Diversity and Inclusion Policy and Procedure

    QC07 - Key Worker Policy and Procedure

    QC08 - Care Plan Review

    QC22 - Clinical Governance Policy and Procedure

    QC11 - Named Nurse Policy and Procedure

    QC02 - Care Audit and Action Plan

    QC09 - Support Plan Audit

    QC16 - Care Communication and Information Policy and Procedure

    QC18 - Continuity and Consistency of Care Policy and Procedure

    QC21 - Spot Checks Policy and Procedure

    QC06 - Family Satisfaction Survey Policy and Procedure

    QC14 - Service User Satisfaction Survey Policy and Procedure

    QC10 - Support Plan Review

    QC17 - Family Satisfaction Survey Policy and Procedure

    QK01 - Catering Audit and Action Plan

    QK02 - Catering Management Protocol Policy and Procedure

    QH01 - Housekeeping Audit and Action Plan

    QH02 - Housekeeping Cleaning Schedule and Audit

    QH03 - Housekeeping Management Protocol

    QH04 - Laundry Cleaning Schedule and Audit

    QH05 - Room Cleaning Checklist

    QP03 - Personnel Audit and Action Plan

    QP04 - Staff Retention Policy and Procedure

    QP01 - Employee Satisfaction Survey

    DQH01 - General Management Protocol Policy and Procedure

    DQH02 - Fair Access, Diversity and Inclusion Policy and Procedure

    DQH05 - Personnel Audit and Action Plan

    DQH06 - Staff Retention Policy and Procedure

    GQH01 - General Management Protocol Policy and Procedure

    GQH02 - Fair Access, Diversity and Inclusion Policy and Procedure

    GQH05 - Personnel Audit and Action Plan

    GQH06 - Staff Retention Policy and Procedure

    QM01 - Maintenance Audit and Action Plan

    QM02 - Maintenance Management Policy and Procedure

    QQ01 - Action Planning Policy and Procedure

    QQ02 - Auditing Policy and Procedure

    QQ03 - Complaints, Suggestions and Compliments Policy and Procedure

    QQ06 - Management and Prevention of Violence at Work Policy and Procedure

    QQ07 - Management Meetings Policy and Procedure

    QQ10 - Quality and Quality Assurance Policy and Procedure

    QQ11 - Quality Meetings Policy and Procedure

    QQ12 - Service Users/Relatives Meetings Log - Care Home

    QQ15 - Use of Hidden Cameras Policy and Procedure

    QQ08 - Management Meetings Policy and Procedure

    QQ13 - Quality and Quality Assurance Policy and Procedure

    QQ16 - Quality Review Policy and Procedure

    QQ18 - Use of Hidden Cameras Policy and Procedure

    DQQ01 - Action Planning Policy and Procedure

    DQQ02 - Auditing Policy and Procedure

    DQQ03 - Complaints, Suggestions and Compliments Policy and Procedure

    DQQ04 - Management and Prevention of Violence at Work Policy and Procedure

    DQQ05 - Management Meetings Policy and Procedure

    DQQ06 - Monitoring and Checking Policy and Procedure

    DQQ07 - Quality and Quality Assurance Policy and Procedure

    DQQ08 - Quality Circle Policy and Procedure

    GQQ02 - Auditing Policy and Procedure

    GQQ01 - Action Planning Policy and Procedure

    GQQ03 - Complaints, Suggestions and Compliments Policy and Procedure

    GQQ04 - Managment and Prevention of Violence at Work Policy and Procedure

    GQQ05 - Management Meetings Policy and Procedure

    GQQ06 - Monitoring and Checking Policy and Procedure

    GQQ07 - Quality Assurance Policy and Procedure

    GQQ08 - Quality Improvement Policy and Procedure

    DQG01 - Dental Care Communication and Information Policy and Procedure

    DQG02 - Dental Care Management Protocol Policy and Procedure

    DQG04 - Treatment Planning Audit Tool

    GQG01 - Medical Care Communication and Information Policy and Procedure

    DQG03 - Patient Satisfaction Survey Policy and Procedure

  • FKRC01 - Fundamental Standard 3: Caring - KLOE C1

    FKRC02 - Fundamental Standard 3: Caring - KLOE C2

    FKRC03 - Fundamental Standard 3: Caring - KLOE C3

    FKCC01 - Fundamental Standard 3: Caring - KLOE C1

    FKCC02 - Fundamental Standard 3: Caring - KLOE C2

    FKCC03 - Fundamental Standard 3: Caring - KLOE C3

    FQD03 - Key Question 3: CARING Policy and Procedure

    FQG03 - Key Question 3: CARING Policy and Procedure

    FKGC01 - Fundamental Standard 3: Caring - KLOE C1

    FKGC02 - Fundamental Standard 3: Caring - KLOE C2

    FKGC03 - Fundamental Standard 3: Caring - KLOE C3

    FKRE01 - Fundamental Standard 2: Effective - KLOE E1

    FKRE02 - Fundamental Standard 2: Effective - KLOE E2

    FKRE03 - Fundamental Standard 2: Effective - KLOE E3

    FKRE04 - Fundamental Standard 2: Effective - KLOE E4

    FKRE05 - Fundamental Standard 2: Effective - KLOE E5

    FKRE06 - Fundamental Standard 2: Effective - KLOE E6

    FKRE07 - Fundamental Standard 2: Effective - KLOE E7

    FKCE01 - Fundamental Standard 2: Effective - KLOE E1

    FKCE02 - Fundamental Standard 2: Effective - KLOE E2

    FKCE03 - Fundamental Standard 2: Effective - KLOE E3

    FKCE04 - Fundamental Standard 2: Effective - KLOE E4

    FKCE05 - Fundamental Standard 2: Effective - KLOE E5

    FKCE06 - Fundamental Standard 2: Effective - KLOE E6

    FKCE07 - Fundamental Standard 2: Effective - KLOE E7

    FQD02 - Key Question 2: EFFECTIVE Policy and Procedure

    FQG02 - Key Question 2: EFFECTIVE Policy and Procedure

    FKGE01 - Fundamental Standard 2: Effective - KLOE E1

    FKGE02 - Fundamental Standard 2: Effective - KLOE E2

    FKGE03 - Fundamental Standard 2: Effective - KLOE E3

    FKGE04 - Fundamental Standard 2: Effective - KLOE E4

    FKGE05 - Fundamental Standard 2: Effective - KLOE E5

    FKGE06 - Fundamental Standard 2: Effective - KLOE E6

    FKGE07 - Fundamental Standard 2: Effective - KLOE E7

    FKRR01 - Fundamental Standard 4: Responsive - KLOE R1

    FKRR02 - Fundamental Standard 4: Responsive - KLOE R2

    FKRR03 - Fundamental Standard 4: Responsive - KLOE R3

    FKCR01 - Fundamental Standard 4: Responsive - KLOE R1

    FKCR02 - Fundamental Standard 4: Responsive - KLOE R2

    FKCR03 - Fundamental Standard 4: Responsive - KLOE R3

    FQD04 - Key Question 4: RESPONSIVE Policy and Procedure

    FQG04 - Key Question 4: RESPONSIVE Policy and Procedure

    FKGR01 - Fundamental Standard 4: Responsive - KLOE R1

    FKGR02 - Fundamental Standard 4: Responsive - KLOE R2

    FKGR03 - Fundamental Standard 4: Responsive - KLOE R3

    FKGR04 - Fundamental Standard 4: Responsive - KLOE R4

    FKRS01 - Fundamental Standard 1: Safe - KLOE S1

    FKRS02 - Fundamental Standard 1: Safe - KLOE S2

    FKRS03 - Fundamental Standard 1: Safe - KLOE S3

    FKRS04 - Fundamental Standard 1: Safe - KLOE S4

    FKRS05 - Fundamental Standard 1: Safe - KLOE S5

    FKRS06 - Fundamental Standard 1: Safe - KLOE S6

    FKCS01 - Fundamental Standard 1: Safe - KLOE S1

    FKCS02 - Fundamental Standard 1: Safe - KLOE S2

    FKCS03 - Fundamental Standard 1: Safe - KLOE S3

    FKCS04 - Fundamental Standard 1: Safe - KLOE S4

    FKCS05 - Fundamental Standard 1: Safe - KLOE S5

    FKCS06 - Fundamental Standard 1: Safe - KLOE S6

    FQD01 - Key Question 1: SAFE Policy and Procedure

    FQG01 - Key Question 1: SAFE Policy and Procedure

    FKGS01 - Fundamental Standard 1: Safe - KLOE S1

    FKGS03 - Fundamental Standard 1: Safe - KLOE S3

    FKGS02 - Fundamental Standard 1: Safe - KLOE S2

    FKGS04 - Fundamental Standard 1: Safe - KLOE S4

    FKGS05 - Fundamental Standard 1: Safe - KLOE S5

    FKRW01 - Fundamental Standard 5: Well-Led - KLOE W1

    FKRW02 - Fundamental Standard 5: Well-Led - KLOE W2

    FKRW03 - Fundamental Standard 5: Well-Led - KLOE W3

    FKRW04 - Fundamental Standard 5: Well-Led - KLOE W4

    FKRW05 - Fundamental Standard 5: Well-led - KLOE W5

    FKCW01 - Fundamental Standard 5: Well-Led - KLOE W1

    FKCW02 - Fundamental Standard 5: Well-Led - KLOE W2

    FKCW03 - Fundamental Standard 5: Well-Led - KLOE W3

    FKCW04 - Fundamental Standard 5: Well-Led - KLOE W4

    FKCW05 - Fundamental Standard 5: Well-led - KLOE W5

    FQD05 - Key Question 5: WELL-LED Policy and Procedure

    FQG05 - Key Question 5: WELL-LED Policy and Procedure

    FKGW01 - Fundamental Standard 5: Well-Led - KLOE W1

    FKGW02 - Fundamental Standard 5: Well-Led - KLOE W2

    FKGW03 - Fundamental Standard 5: Well-Led - KLOE W3

    FKGW05 - Fundamental Standard 5: Well-Led - KLOE W5

    FKGW04 - Fundamental Standard 5: Well-Led - KLOE W4

    FPR02 - CQC Fundamental Standards Policy and Procedure

    FPR03 - Leadership and Management Policy and Procedure

    FPR04 - Information Collection Policy and Procedure

    FPC02 - CQC Fundamental Standards Policy and Procedure

    FPC03 - Leadership and Management Policy and Procedure

    FPC04 - Information Collection Policy and Procedure

    FPD02 - CQC Fundamental Standards Policy and Procedure

    FPD03 - Leadership and Management Policy and Procedure

    FPG02 - CQC Fundamental Standards Policy and Procedure

    FPG03 - Leadership and Management Policy and Procedure

  • FSP01 - Stakeholder Surveys Policy and Procedure

    FSP10 - Stakeholder Surveys Policy and Procedure

    FSD00 - Stakeholder Surveys Policy and Procedure

    FSG00 - Stakeholder Surveys Policy and Procedure

    FSP02 - Service Users Survey

    FSP11 - Service Users Survey

    FSP03 - Friends, Relatives and Advocates Survey

    FSP12 - Friends, Relatives and Advocates Survey

    FSP04 - Staff Survey

    FSP13 - Staff Survey

    FSP05 - Visiting Professionals Survey

    FSP14 - External Professionals Survey

    FSDE1 - Patients and Their Families Survey - Effective

    FSDE2 - Staff and Other Health Professionals Survey - Effective

    FSGE1 - Patients and Their Families Survey - Effective

    FSGE2 - Staff and Other Health Professionals Survey - Effective

    FSDC1 - Patients and Their Families Survey - Caring

    FSDC2 - Staff and Other Health Professionals Survey - Caring

    FSGC1 - Patients and Their Families Survey - Caring

    FSGC2 - Staff and Other Health Professionals Survey - Caring

    FSDR1 - Patients and Their Families Survey - Responsive

    FSDR2 - Staff and Other Health Professionals Survey - Responsive

    FSGR1 - Patients and Their Families Survey - Responsive

    FSGR2 - Staff and Other Health Professionals Survey - Responsive

    FSDS1 - Patients and Their Families Survey - Safe

    FSDS2 - Staff and Other Health Professionals Survey - Safe

    FSGS1 - Patients and Their Families Survey - Safe

    FSGS2 - Staff and Other Health Professionals Survey - Safe

    FSDW1 - Patients and Their Families Survey - Well-led

    FSDW2 - Staff and Other Health Professionals Survey - Well-led

    FSGW1 - Patients and Their Families Survey - Well-led

    FSGW2 - Staff and Other Health Professionals Survey - Well-led

  • MI01 - Mock Inspection Toolkit Introduction

    MID01 - Mock Inspection Toolkit - Introduction

    MIG01 - Mock Inspection Toolkit - Introduction

    MIRS01 - Mock Inspection: Safe - KLOE S1

    MIRS02 - Mock Inspection: Safe - KLOE S2

    MIRS03 - Mock Inspection: Safe - KLOE S3

    MIRS04 - Mock Inspection: Safe - KLOE S4

    MIRS05 - Mock Inspection: Safe - KLOE S5

    MIRS06 - Mock Inspection: Safe - KLOE S6

    MICS01 - Mock Inspection: Safe - KLOE S1

    MICS02 - Mock Inspection: Safe - KLOE S2

    MICS03 - Mock Inspection: Safe - KLOE S3

    MICS04 - Mock Inspection: Safe - KLOE S4

    MICS05 - Mock Inspection: Safe - KLOE S5

    MICS06 - Mock Inspection: Safe - KLOE S6

    MIDS01 - Mock Inspection: Safe - KLOE S1

    MIDS02 - Mock Inspection: Safe - KLOE S2

    MIDS03 - Mock Inspection: Safe - KLOE S3

    MIDS04 - Mock Inspection: Safe - KLOE S4

    MIDS05 - Mock Inspection: Safe - KLOE S5

    MIDS06 - Mock Inspection: Safe - KLOE S6

    MIGS01 - Mock Inspection: Safe

    MIRC01 - Mock Inspection: Caring - KLOE C1

    MIRC02 - Mock Inspection: Caring - KLOE C2

    MIRC03 - Mock Inspection: Caring - KLOE C3

    MICC01 - Mock Inspection: Caring - KLOE C1

    MICC02 - Mock Inspection: Caring - KLOE C2

    MICC03 - Mock Inspection: Caring - KLOE C3

    MIDC01 - Mock Inspection: Caring - KLOE C1

    MIDC02 - Mock Inspection: Caring - KLOE C2

    MIDC03 - Mock Inspection: Caring - KLOE C3

    MIGC01 - Mock Inspection: Caring

    MIRR01 - Mock Inspection: Responsive - KLOE R1

    MIRR02 - Mock Inspection: Responsive - KLOE R2

    MIRR03 - Mock Inspection: Responsive - KLOE R3

    MICR01 - Mock Inspection: Responsive - KLOE R1

    MICR02 - Mock Inspection: Responsive - KLOE R2

    MICR03 - Mock Inspection: Responsive - KLOE R3

    MIDR01 - Mock Inspection: Responsive - KLOE R1

    MIDR02 - Mock Inspection: Responsive - KLOE R2

    MIDR03 - Mock Inspection: Responsive - KLOE R3

    MIDR04 - Mock Inspection: Responsive - KLOE R4

    MIGR01 - Mock Inspection: Responsive

    MIRW01 - Mock Inspection: Well-Led - KLOE W1

    MIRW02 - Mock Inspection: Well-Led - KLOE W2

    MIRW03 - Mock Inspection: Well-Led - KLOE W3

    MIRW04 - Mock Inspection: Well-Led - KLOE W4

    MIRW05 - Mock Inspection: Well-Led - KLOE W5

    MICW01 - Mock Inspection: Well-Led - KLOE W1

    MICW02 - Mock Inspection: Well-Led - KLOE W2

    MICW03 - Mock Inspection: Well-Led - KLOE W3

    MICW04 - Mock Inspection: Well-Led - KLOE W4

    MICW05 - Mock Inspection: Well-Led - KLOE W5

    MIDW01 - Mock Inspection: Well-Led - KLOE W1

    MIDW02 - Mock Inspection: Well-Led - KLOE W2

    MIDW03 - Mock Inspection: Well-Led - KLOE W3

    MIDW04 - Mock Inspection: Well-Led - KLOE W4

    MIGW01 - Mock Inspection: Well-Led

    MIER01 - Mock Inspection: Effective - KLOE E1

    MIER02 - Mock Inspection: Effective - KLOE E2

    MIER03 - Mock Inspection: Effective - KLOE E3

    MIER04 - Mock Inspection: Effective - KLOE E4

    MIER05 - Mock Inspection: Effective - KLOE E5

    MIER06 - Mock Inspection: Effective - KLOE E6

    MIER07 - Mock Inspection: Effective - KLOE E7

    MIEC01 - Mock Inspection: Effective - KLOE E1

    MIEC02 - Mock Inspection: Effective - KLOE E2

    MIEC03 - Mock Inspection: Effective - KLOE E3

    MIEC04 - Mock Inspection: Effective - KLOE E4

    MIEC05 - Mock Inspection: Effective - KLOE E5

    MIEC06 - Mock Inspection: Effective - KLOE E6

    MIEC07 - Mock Inspection: Effective - KLOE E7

    MIDE01 - Mock Inspection: Effective - KLOE E1

    MIDE02 - Mock Inspection: Effective - KLOE E2

    MIDE03 - Mock Inspection: Effective - KLOE E3

    MIDE04 - Mock Inspection: Effective - KLOE E4

    MIGE01 - Mock Inspection: Effective

  • DCR01 - Risk Policy and Procedure

    DCR02 - Risk Management Policy and Procedure

    DCR03 - Consent Policy and Procedure

    DCR04 - Referral Policy and Procedure

    DCR05 - Safeguarding Policy and Procedure

    DCR07 - Equality and Human Rights Policy and Procedure

    DCR08 - Medical History Form

    DCR09 - Restraints Policy and Procedure

    DCR11 - Professional Relationships Policy and Procedure

    DCR12 - De-Escalation Policy and Procedure

    DCR10 - Mental Capacity Act 2005 Policy and Procedure

    DCR13 - Quality Audit Policy and Procedure for Dental Radiographs

    DCR57 - Protecting Vulnerable People from Radicalisation Policy and Procedure

    DCC89 - Heatwave Policy and Procedure

    GCR02 - Risk Management Policy and Procedure

    GCR01 - Risk Policy and Procedure

    GCR03 - Consent Policy and Procedure

    GCR04 - Referral Policy and Procedure

    GCR05 - Safeguarding Policy and Procedure

    GCR07 - Equality and Human Rights Policy and Procedure

    GCR09 - Restraints Policy and Procedure

    GCR10 - Chaperone Policy and Procedure

    GCR11 - Professional Relationships Policy and Procedure

    GCR12 - De-Escalation Policy and Procedure

    GCR57 - Protecting Vulnerable People from Radicalisation Policy and Procedure

    GCR13 - Mental Capacity Act 2005 Policy and Procedure

    GCC89 - Heatwave Policy and Procedure

    DCH09 - Equipment Safety Policy and Procedure

    DCH10 - Premises Safety Policy and Procedure

    DCH02 - Infection Control and Decontamination Policy and Procedure

    DCH07 - Personal Protective Equipment (PPE) Policy and Procedure

    DCH06 - Practice Latex Policy and Procedure

    DCH05 - Legionella Policy and Procedure

    DCH01 - General Health and Safety Policy and Procedure

    DCH04 - Radiography Policy and Procedure

    DCH03 - Blood Spillages Policy and Procedure

    DCH08 - Clinical Waste Disposal Policy and Procedure

    DCH11 - Needlestick Injury Policy and Procedure

    GCH01 - General Health and Safety Policy and Procedure

    GCH02 - Infection Control and Decontamination Policy and Procedure

    GCH04 - Radiography Policy and Procedure

    GCH05 - Legionella Policy and Procedure

    GCH06 - Practice Latex Policy and Procedure

    GCH10 - Premises Safety Policy and Procedure

    GCH09 - Equipment Safety Policy and Procedure

    GCH11 - Needlestick Injury and Sharps Policy and Procedure

    DCP04 - Information Governance Policy and Procedure

    DCP05 - Treatment Policy and Procedure

    DCP02 - Confidentiality Policy and Procedure

    DCP06 - Prevention and Public Health Policy and Procedure

    DCP07 - Diversity, Respect and Fair Access Policy and Procedure

    DCP08 - Patient Involvement Policy and Procedure

    DCP09 - Audit Policy and Procedure

    DCP10 - Evidence Based Practice Policy and Procedure

    DCP11 - Medicines Policy and Procedure

    DCP12 - Staff Requirements and Involvement Policy and Procedure

    DCP03 - Staff Identification Policy and Procedure

    DCP13 - Treatment Plan Policy and Procedure

    DCP14 - Laboratory Based Work Policy and Procedure

    DCP15 - Care Coordination Policy and Procedure

    DCP16 - Patients with Communication Difficulties Policy and Procedure

    DCR14 - Child Protection Policy and Procedure

    GCP02 - Confidentiality Policy and Procedure

    GCP03 - Staff Induction Policy and Procedure

    GCP04 - Information Governance Policy and Procedure

    GCP07 - Diversity, Respect and Fair Access Policy and Procedure

    GCP08 - Patient Involvement Policy and Procedure

    GCP09 - Audit Policy and Procedure

    GCP10 - Evidence Based Policy and Procedure

    GCP11 - Medicines Policy and Procedure

    GCP12 - Staff Requirements and Involvement Policy and Procedure

    GCP01 - Consultation and Treatment or Care Pathways Policy and Procedure

    GCP16 - Patients with Communication Difficulties Policy and Procedure

    GCR14 - Child Protection Policy and Procedure

  • DMB02 - Maintenance Communication and Action

    DMB01 - Maintenance Policy and Procedure

    DMB03 - Security Policy and Procedure

    DMB04 - Visiting Contractors Policy and Procedure

    DMB05 - Window Security Policy and Procedure

    GMB01 - Maintenance Policy and Procedure

    GMB02 - Maintenance Communication and Action Plan

    GMB03 - Security Policy and Procedure

    GMB04 - Visiting Contractors Policy and Procedure

    GMB05 - Window Security Policy and Procedure

    DME01 - Daily Maintenance Details and Timesheet

    DME03 - Dental Equipment Maintenance Policy and Procedure

    DME04 - Water Temperature Policy and Procedure

    GME01 - Daily Maintenance Details and Timesheet

    GME03 - Service Equipment Maintenance Policy and Procedure

    GME04 - Water Temperature Policy and Procedure

    DMR01 - Electrical Safety Policy and Procedure

    DMR02 - Fire Alarm Response Policy and Procedure

    DMR03 - Fire Equipment Policy and Procedure

    DMR04 - Fire Safety Policy and Procedure

    DMR07 - CCTV Policy and Procedure

    GMR01 - Electrical Safety Policy and Procedure

    GMR02 - Fire Alarm Response Policy and Procedure

    GMR03 - Fire Equipment Policy and Procedure

    GMR04 - Fire Safety Policy and Procedure

    GMR07 - CCTV Policy and Procedure

What is GDPR and how will it affect your organisation?

The General Data Protection Regulation 2016 (“GDPR”) is the most important change in data privacy regulation in 20 years and if it’s not already on your organisation’s agenda, now is the time to act.

The aim of GDPR is to protect personal information that any living individual provides to any organisation, including care and nursing homes, care agencies and medical practitioners and to ensure that the personal information is kept safe, secure and is used appropriately. It will replace the current UK law, the Data Protection Act 1998 (“DPA”). Many believe that the DPA no longer provides appropriate or sufficient protection for an individual’s personal information.

GDPR applies to any organisation that processes personal data relating to a data subject. It applies to all organisations including, for example, public authorities, not for profit organisations, limited companies, trusts, charities and sole traders. All organisations must comply with GDPR and may need to take steps and implement new processes and procedures to achieve such compliance by 25 May 2018.

QCS is producing and releasing all the documents you need to support your understanding of what GDPR means for you, and to make sure you are ready and prepared for its arrival. By 25 May 2018, the following policies & procedures will be available on your QCS system:

  • GDPR – An Overarching Policy
  • Initial Privacy Impact Assessment
  • Appointing a Data Protection Officer
  • Data Security and Retention
  • Website Privacy Policy & Procedure
  • Subject Access Requests - Internal Policy & Procedure
  • Subject Access Requests – Process Map
  • Subject Access Requests – Request Letter
  • Breach Notification – Internal Policy & Procedure
  • Breach Notification – Process Map
  • Fair Processing Notice Policy & Procedure
  • Consent Form
  • Privacy Impact Assessment (“PIA”)
  • Privacy Impact Assessment - An Explanatory Policy

Latest GDPR Expert Opinions

26th April 2018

Transferring Personal Data

Florence Maxwell

  If an organisation wishes to transfer data to a third party, there are a number of factors to consider, particularly...

23rd March 2018

Rights of the Data Subject

Florence Maxwell

The rights of the data subject are enhanced under GDPR. They are detailed below, together with some common myths and...

  • Always very helpful

    Always very helpful, able to go the extra mile to assist with individual concerns. Helpline staff can signpost you to the best person for your query and follow up is very professional Ginny
  • New Member.

    New Member. Receiving excellent support from all the team, holding my had through each stage. Cathy
  • Customer Care Experience

    This was the first time that I have had any communication with the customer care team, and I must say that the service was first class. Kate, the customer care executive, was extremely knowledgeable and guided us around the system in a most "user friendly" way. During the course of our discussions, Kate became the first person to actually demonstrate to us the value of the QCS system, revealing many aspects of the system's capabilities of we had previously been… Richard

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