Policies and Procedures for Care & Nursing Homes

Human Resources Management made simple

  • Compliant under The Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014
  • Policies & Toolkits created by the UK’s leading knowledge experts, combined with up to 8,500 personalised pieces of information about your organisation.
  • Save Time — How long would it take you to create and update up to 504 pages of guidance?
  • All of your policies are kept up to date and accessible 24/7 online and through your mobile app by all of your staff.
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Although it is key to any business, HR (Human Resources) in care companies is often one of those areas which gets overlooked and is often not given the attention it deserves. It is an important management function and many aspects of HR have legal obligations which need to be discharged at a managerial level.

View the System

  • Dashboard

    Navigate your policies, procedures, compliance tools and more. Everything you need for compliance is located on your dashboard.

  • System Details

    Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!

  • Search Function

    It’s easy to find the policy you’re looking for using our Find a Document Box

  • Policy Centre

    Our Policy Centre houses all of your policies and procedures. Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.

  • Custom Upload

    Our Custom Upload tool allows you to add your own documents to your system. This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.

  • Manage Staff

    You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at. A great way to ensure your staff are staying up to date on compliance.

  • Access Right

    Grant permission for a user to access documentation or restrict access to content for certain members of staff.

Policies and procedures included in Human Resources package
(only relevant Care provision templates apply)

Simply choose the category:

  • PA01 - Adoption Policy and Procedure

    PA02 - Annual Holiday Policy and Procedure

    PA04 - Maternity Leave Policy and Procedure

    PA05 - Paternity Policy and Procedure

    PA07 - Sickness Absence Policy and Procedure

    PA08 - Statutory Time Off Policy and Procedure

    PA09 - Unable To Attend Workplace Policy and Procedure

    PA10 - Shared Parental Leave Policy and Procedure

    PA13 - Compassionate Leave Policy and Procedure

    PA12 - Parental Leave Policy and Procedure

    PC01 - Agency Staff Policy and Procedure

    PC02 - Casual (“Bank”) Workers Policy and Procedure

    PC04 - Changes to Contract Hours

    PC06 - Appearance Policy and Procedure

    PC07 - Staff Handbook

    PC09 - Minimum Wage Policy and Procedure

    PC10 - Notice Periods Policy and Procedure

    PC11 - Part-Time Employees Policy and Procedure

    PC12 - Staff Loans and Advances Policy and Procedure

    PC13 - Statement of Main Terms and Conditions of Employment – Variation

    PC14 - Fixed-Term Workers Policy and Procedure

    PC16 - Self Employment and Zero Hours Contracts Policy and Procedure

    PC17 - Appearance Policy and Procedure

    PC08 - Staff Handbook

    PE01 - Harassment Policy and Procedure

    PE02 - Flexible Working Policy and Procedure

    PE03 - Equality and Diversity Policy and Procedure

    PE05 - Anti-Bullying Policy and Procedure

    PE06 - Disabled Workers Policy and Procedure

    PE07 - Anti-Slavery and Human Trafficking Policy and Procedure

    PE08 - Gender Pay Reporting Policy and Procedure

    PJ01 - Job Description - Activities Coordinator

    PJ02 - Job Description - Administrator

    PJ04 - Job Description - Carer

    PJ07 - Job Description - Chef/Cook

    PJ09 - Job Description - Deputy Manager

    PJ12 - Job Description - Domestic/Cleaner

    PJ16 - Job Description - Housekeeper

    PJ17 - Job Description - Kitchen Assistant/Cleaner

    PJ19 - Job Description - Laundry

    PJ21 - Job Description - Maintenance/Handyperson

    PJ22 - Job Description - Painter and Decorator

    PJ23 - Job Description - Nominated Person

    PJ24 - Job Description - Registered Manager

    PJ26 - Job Description - Registered Nurse

    PJ28 - Job Description - Registered Provider

    PJ29 - Job Description - Senior Carer

    PJ32 - Person Specification - Carer

    PJ43 - Job Description - Clinical Lead

    PJ33 - Job Description - Nominated Individual

    PM01 - First Aid Policy and Procedure

    PM02 - Management of Stress Policy and Procedure

    PM04 - Redundancy Policy and Procedure

    PM05 - Retirement Policy and Procedure

    PM07 - Smoking at Work Policy and Procedure

    PM08 - Staff Levels Policy and Procedure

    PM09 - Staff Rota Policy and Procedure

    PM11 - Whistleblowing Policy and Procedure

    PM12 - Lone Working Policy and Procedure

    PM13 - Working Time Regulations Policy and Procedure

    PM17 - On-Call Policy and Procedure

    PM18 - Relationships at Work Policy and Procedure

    PM21 - Pool Car Policy and Procedure

    PM14 - Staff Rota Policy and Procedure

    PM20 - First Aid Policy and Procedure

    PP01 - Absenteeism Policy and Procedure

    PP02 - Alcohol and Drugs Policy and Procedure

    PP03 - Discipline Policy and Procedure

    PP04 - Grievances Policy and Procedure

    PP05 - Moonlighting Policy and Procedure

    PP06 - Obtaining Medical Reports Policy and Procedure

    PP07 - Capability Policy and Procedure

    PP08 - Supervision Policy and Procedure

    PR03 - Standards of Conduct, Performance and Ethics Policy and Procedure

    PR04 - DBS/Disclosure Policy and Procedure

    PR05 - Employee Termination Record Keeping Policy and Procedure

    PR06 - Health and Fitness Questionnaire

    PR07 - Induction Policy and Procedure

    PR08 - Recruitment of Ex-Offenders Policy and Procedure

    PR09 - Recruitment Pack – Recruit Specification

    PR10 - Recruitment Pack – Individual Applicant Pack

    PR11 - Recruitment Pack – Job Start and Induction Policy and Procedure

    PR12 - Recruitment Policy and Procedure

    PR13 - Training Event Attendance Record

    PR14 - Training Policy and Procedure

    PR01 - Development Appraisal Policy and Procedure

    PR18 - Employment of Young Persons Policy and Procedure

    PR21 - Care Certificate Policy and Procedure

    PR23 - References Policy and Procedure

    PR15 - Recruitment Pack – Job Start and Induction Policy and Procedure

  • QP03 - Personnel Audit and Action Plan

    QP04 - Staff Retention Policy and Procedure

  • AB18 - Anti-Bribery Policy and Procedure

  • GDPR01 - Overarching GDPR Policy and Procedure

    GDPR04 - Initial Privacy Impact Assessment Policy and Procedure

    GDPR02 - Appointing a Data Protection Officer Policy and Procedure

    GDPR10 - Consent Authorisation Policy and Procedure

    GDPR03 - Data Security and Data Retention Policy and Procedure

    GDPR05 - Subject Access Requests Policy and Procedure

    GDPR06 - Breach Notification Policy & Procedure

    GDPR07 - Privacy Notice Policy & Procedure

    GDPR08 - Website Privacy Policy and Procedure

    GDPR09 - Fair Processing Notice Policy and Procedure

    GDPRG01 - Act Now!

    GDPRG02 - Key Terms

    GDPRG03 - Key Principles

    GDPRG04 - Processing Personal Data

    GDPRG05 - Rights of the Data Subject

    GDPRG06 - Transferring Personal Data

    GDPRF01 - Initial Privacy Impact Assessment

    GDPRF02 - Appointment of a Data Protection Officer

    GDPRF08 - Website Privacy Statement

    GDPRF03 - Template Subject Access Request Letter

    GDPRF04 - Cookies Example Policy Statement

    GDPRF09 - Consent Authorisation Form - Person with Capacity

    GDPRF10 - Consent Authorisation Form - Person Lacking Capacity

    GDPRF05 - Template Fair Processing Notice - Employees

    GDPRF06 - Template Fair Processing Notice - External

    GDPRF07 - Breach Notification Process Map

    GDPRF11 - Subject Access Request

    GDPRF12 - Privacy Impact Assessment

Ongoing Support and Guidance for HR

  1. Simple to use

    online interface for all HR activity

  2. All policies required

    to manage your staff in line with HR requirements

  3. Easy upgrade path

    from the HR Module to the Full Management System

  4. Fully comprehensive approach

    Up to 406 pages with 104+ easy to follow HR policies and procedures, available in Word and PDF

  5. Upload your own documents

    to supplement the system for an even more comprehensive and personalised adult social care compliance tool

  6. Online customisation

    lets you change any of the up to 130+ fields that are customised to your business

  7. Weekly update email

    System compliant or not, number of updated & unread documents, recent staff logins PLUS e-mail notifications for care system updates

  8. Includes

    Job Descriptions & Staff Handbook

  9. Supports QA

    Meets the CQC Definition of Quality Assurance for on-going compliance

  10. Provides compliance

    for HR under The Health and Social Care Act 2008

  11. Fully customised documents

    As required by the CQC documents are specific to your organisation and not generic

  12. Peace of mind

    Know you are compliant and that we keep you up to date

Saves Time

How long would it take you to create and update 406 pages of HR guidance?

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HR Management in Social Care

The success of any business is dependent upon its employees; this is even more so in a sensitive sector like health and social care , so recruiting the right staff and then managing employee relationships, is a key factor in achieving long term success. It will be difficult to positively answer many of the CQC Key Questions (The Mum Test) and KLOEs without the right staff to support you.

The QCS Human Resources Module is highly valued by our clients. It is a comprehensive resource for recruiting, managing and retaining your employees including policies and procedures that cover: Absence, Holidays and Sickness, Contracts of Employment, Equality and Disability, Job Descriptions, Performance and Discipline, Recruitment, Induction and Training.

Case Studies

Many of our clients choose to go ‘on the record’, telling the story of why they selected QCS to solve their problems and how it has helped them to take control of compliance.

View All Case Studies

  • Spoke to a lady named Kate who was…

    Spoke to a lady named Kate who was friendly with a great sense of humour. She very simply broke down all the benefits of QCS along with how to access and navigate on the platform. Extremely impressed with the customer service and the reassurance that they are there to help for whatever, whenever! Would recomend this service! Keep up the good work Seun

  • Assistance complete compliance

    Very helpful Jacqueline

  • I have received my official letter of…

    I have received my official letter of Registration from the CQC today. I could not have done any of this without the beautiful TINA HALL. She made me feel like I was the only person that she was helping which I know is far from true! She never tired from my 'daft' questions when I was having 'blonde' moments. She reassured me and gave me confidence when I was ready to throw in the towel! Tina was patient, extremely helpful… Emma Howarth - Able Care Huddersfield

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