Customer Stories

“The systematic approach means we are able to perform care planning for dementia sufferers that leaves nothing to chance,”

“For example, in December we circulate a memo to all staff so that they are all aware of the policy regarding Christmas gifts. We simply copy the QCS policy from the system and circulate it as part of a memo to all staff.”

“Although as a care home you have high standards and may have done nothing wrong, you may have to undergo a CQC investigation if a complaint is made. The QCS compliance management system enables us to follow the correct procedures and lets us provide the audit trail to show that staff members have followed the regulations”

"We no longer have to worry that we have missed a change in legislation as every time guidance changes, QCS sends us an alert."

Sheila Scott, former National Care Association Chief Executive, believes QCS gives SME care providers the confidence to achieve CQC compliance with an emphasis on Quality Assurance.

An example of how QCS PAL Engagement Measure can be used to record the way that an individual has engaged in a specific activity over a time period

''I trust the QCS system to provide me with up-to-date policies and procedures whenever guidance changes.''

Kathy Maslan, the Registered Manager, set up Genuine Homecare Services in 2008 to care for people with disabilities, dementia and mental health conditions. Having the QCS system made the development…