Adult Social Care

The CQC today published their new ‘Key Lines Of Enquiry’ (KLOEs) and ‘ratings characteristics’ documents for residential and community services, including home care. You can view the new Key lines of…

I spoke with a colleague this week who manages another branch. She sounded positively down in the dumps which was totally out of character for her. I asked if she…

This is the reporting of wrongdoing at work. In the context of care services, this can include abuse or mistreatment of vulnerable people who are receiving care and support. Care…

These days I seem to have taken on the persona of Victor Meldrew. I catch myself moaning and despite my best endeavours, I can’t stop. This week my main bugbear…

Over the years, Homecare Providers have seen a continuous rise in the needs of our Service Users. The number of people requiring complex care has risen to epic proportions, this…

I can almost hear the audible sigh of relief from care providers as the summer holidays draw to a close. Getting through each summer period unscathed is surely a miracle…

After a fairly stressful CQC inspection, I wanted to challenge a judgement on my soon-to-be published report. I began searching the internet to find information on the CQCs appeal process…

At our last CQC inspection a colleague of mine was interviewed by the inspector. The inspector asked her what she would do if I (as her Manager) attended work drunk.…