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Whistle-blowing

September 15, 2014
This is the reporting of wrongdoing at work. In the context of care services, this can include abuse or mistreatment of vulnerable people who are receiving care and support. Care…
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The Very Expensive Cost of Running a Quality Service

September 12, 2014
These days I seem to have taken on the persona of Victor Meldrew. I catch myself moaning and despite my best endeavours, I can’t stop. This week my main bugbear…
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Complex Care Cases Contribute to Hospital Delays

September 8, 2014
Over the years, Homecare Providers have seen a continuous rise in the needs of our Service Users. The number of people requiring complex care has risen to epic proportions, this…
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Risky Business

August 29, 2014
I can almost hear the audible sigh of relief from care providers as the summer holidays draw to a close. Getting through each summer period unscathed is surely a miracle…
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CQC Inspections. Consistent. Fair. Transparent. So Why the Lack of an Appeal Process?

August 1, 2014
After a fairly stressful CQC inspection, I wanted to challenge a judgement on my soon-to-be published report. I began searching the internet to find information on the CQCs appeal process…
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Whistleblowing Matters

July 25, 2014
At our last CQC inspection a colleague of mine was interviewed by the inspector. The inspector asked her what she would do if I (as her Manager) attended work drunk.…
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Effective Reablement Within Homecare

July 4, 2014
On the 22nd July, Skills for Care and the College of Occupational Therapists are hosting a conference entitled “Getting the best from your reablement service”. I know many providers are…
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You Get What You Pay For (Unless It’s Homecare)

June 30, 2014
This week I had the wonderful opportunity to escape the office and spend some time with friends who know the sector inside out. Having the chance to step away from…
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