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Workplace Gossip
August 23, 2013
My colleague recently asked me to deal with a post-resignation grievance that she had received from an employee who had just left her Residential care home. I wrote out to…
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Dealing with Complaints
August 16, 2013
In my experience, the best way to resolve a complaint is quickly. When one of my clients contacts me wanting to make a formal complaint, I respond directly to them,…
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Inclusion – Political Voices
August 15, 2013
This month, Ángela Covadonga Bachiller took up her new post as a town councillor in the Spanish city of Valladolid. She states in a press release that she wants to…
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Lessons learned? – CQC raises the compliance bar for prospective learning disability service providers.
August 7, 2013
It appears that a change is coming for prospective providers of learning disability services, as CQC release plans that see a requirement for considerably more detail to support the application…
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Are we expecting too much?
August 2, 2013
This month I welcomed the Cavendish report which reviewed the role of Support Workers in social care. The independent report, written by journalist Camilla Cavendish, comments “the phrase ‘basic care’…
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Avoiding the Blame Game
August 1, 2013
A colleague was proudly boasting that her service had a really low level of accidents and incidents since she dispatched a member of staff who had been involved in a…
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Confusion over top up fees widespread, survey reveals
July 29, 2013
‘Postcode lottery’ for top-up fees in social care? A survey published last week by the charity Independent Age has exposed that there is much confusion among councils over top-up fees…
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Care Coordination- It’s a tough job but someone’s got to do it …
July 26, 2013
Despite working in Homecare for a number of years, I still lack the answer to ‘What makes a Good Care Co-ordinator?’ I truly have no idea, and yet Care Coordinators…
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