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Keep an eye on Retention Rates…
November 1, 2013
The cost of recruitment is expensive. Our staff turnover rate this year has been 10%, which is higher than it’s ever been before. The bottom line is the job is…
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“Where do I hang my coat?”
October 28, 2013
Anyone who has responsibility for a 24 hour care provision will have come across the challenges of using temporary staff. Although best practice is to recruit and retain a crack…
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Wanted: a Knit-yourself-a-Carer kit
October 18, 2013
The pressure to pick up new referrals of Homecare packages this week has been exceptionally great. The demand for our service at this time of year is completely unprecedented and…
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Ready for your close up?
October 16, 2013
I heard on the radio this morning that the CQC’s new Chief is considering whether secret CCTV filming of care settings would increase early detection of poor practice. This followed…
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Carer of the Year Awards
October 11, 2013
I always look forward to December. Not just because of Christmas though. I wrote last week about how my home care company post out our annual quality surveys along with…
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Precious Time
October 9, 2013
I’m annoyed. These days it takes a lot for a news story to make me cross, but the revelation today that over 75% of care visits carried out by some…
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Shout about Service User Satisfaction
October 4, 2013
Yes, it’s that time of year again when I start to send out my Quality Audit forms to all my service users. For those of you who read my article…
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Planning responsibly for the Festive season
September 27, 2013
In my last couple of blogs I have discussed Winter Pressure Planning and recruitment. What interests me though is how Homecare Providers plan for the busy Christmas and New Year…
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