Dentists

Recently, I was sharing the staff room of a practice whilst having my lunchtime sandwich, and there was some chatter about patients who had been in. Some of this revolved…

In the ‘old days’ we used to use the adage ‘an unhappy person tells 10 others about their experience, a happy person tells only 2’, the idea being that you…

From 1st April, 2015 if you’ve been awarded a rating by the CQC under their new inspection regime, you will be required to publically display it. The information you display…

Sometimes I feel really old. I was in practise for twelve years before we had a ‘New Contract’ in 1990. Somehow we survived another 16 years before the next ‘New…

Following on from the recent blog on being frank and honest with patients, recent news articles have prompted the need to highlight transparency too. Although many of us, as individual…

There is a growing use of the term ‘duty of Candour’ in professional practise, especially in relation to healthcare. The recently published report by the Professional Standards Authority (PSA) is…

The news last year that 22,000 patients of a Nottinghamshire dentist had been contacted and offered testing for blood-borne diseases, such as HIV and Hepatitis B and C, is fading…

What resolution could we make to prevent complaints in 2015? In my other job, working with practitioners who have received complaints from patients, there is a growing number of issues…