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7-day Working – Deal or No Deal?

June 30, 2015
How have we got into this situation? So the Health Secretary has promised a ‘new deal for general practice,’ including funding and investment in the workforce in return for 7-day…
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Have you submitted your annual complaints return yet?

June 22, 2015
A reminder Practices will have received a reminder this week to submit their complaints data return for 2014/15 by 8th July 2015. This data return monitors written General Practice (including…
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How do you reward staff?

June 12, 2015
A pay rise isn’t always an option Despite what they may think we do value our staff and we would love to regularly reward them for their hard work and…
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How Effective Is Your PPG?

June 9, 2015
Patient Participation Group (PPG) This week we continued with our campaign to set up a Patient Participation Group (PPG). I know that many practices have had a PPG for years…
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De-clutter for a safer place to work

June 1, 2015
One in five admits having clutter We are a nation of hoarders, and one in five of us admit to having enough clutter to fill a whole room! A survey,…
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Getting the Most from Mandatory Training

May 22, 2015
It’s something we dread I had the pleasure of spending a day out of the office this week. Not because of something pleasant, but for something that I’m sure we…
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Please accept our sympathy

May 14, 2015
Grief Death of a loved one can be devastating for most of us, but is particularly devastating for vulnerable people who may be left alone and isolated, and often suffer…
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Do You Feel Valued?

May 11, 2015
It can make such a difference When you make people feel important, they make you and what you do important. When you connect with people, you improve communication. There is…
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