Expert Insights

What are experts by experience?       Experts by experience are people who have direct experience of using a service.     Because they have used a service, they…

Ever thought you grasped something, you repeat it to other people and then years down the line you find out that it wasn’t quite right?  I have had that experience. …

“I just can’t get my head around the Mental Capacity Act – it’s too difficult!” If I had a pound for every time I’ve heard those or similar words, I’d…

I’d like to star this week with a quote from the popular monologue in William Shakespeare’s As You Like It, ‘All the world’s a stage’ that catalogues the seven ages…

A recent case acts as a timely reminder to employers that insisting employees work specific hours can, in some cases, amount to indirect sex discrimination. This notion almost seems to…

The Care Inspectorate systems are changing in several ways from this year. Inspecting care services in Scotland will have a new methodology, new and simpler reporting formats, and will be…

“By failing to prepare you are preparing to fail…” So goes the Benjamin Franklin inspired adage, and it appears to be true in all walks of life. Preparation is key…

Watching a video SCIE produced as part of research for HC-One, I was struck by this comment from Doreen, “It’s been wonderful, how do they manage to do it all?”…