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One, One, One or No, No, No!
August 1, 2013
The news is that NHS Direct who had won 11 of the 46 regional contracts for the new 111 service, covering 34% of the population, are struggling and want to…
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Avoiding the Blame Game
August 1, 2013
A colleague was proudly boasting that her service had a really low level of accidents and incidents since she dispatched a member of staff who had been involved in a…
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Human beings fail
August 1, 2013
The last few weeks have seen some incomprehensible tragedies, ones for which individuals seem destined to shoulder much of the blame. But is it completely fair to blame pilots for…
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Say it as it is
August 1, 2013
As part of my job, I read a lot of clinical records in order to write reports on possible negligence or in defence of complaints. Some practitioners make this task…
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Confusion over top up fees widespread, survey reveals
July 29, 2013
‘Postcode lottery’ for top-up fees in social care? A survey published last week by the charity Independent Age has exposed that there is much confusion among councils over top-up fees…
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Care Coordination- It’s a tough job but someone’s got to do it …
July 26, 2013
Despite working in Homecare for a number of years, I still lack the answer to ‘What makes a Good Care Co-ordinator?’ I truly have no idea, and yet Care Coordinators…
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Don`t get caught with your policies down!
July 26, 2013
I keep seeing CQC inspection reports with non-compliance issues that have common factors. Yawn, Yawn, I know it`s a pain in the neck, but some of these common faults are…
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White Coat Syndrome – Hospital & GP Dress Code
July 26, 2013
There has recently been speculation in the press that patients wouldn`t trust a doctor in a t-shirt. This has sparked some lively debate about dress code in hospital and general…
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