Expert Insights

Stop, look, listen. We know we can cross the railway line at these points; anywhere else and we could be committing a criminal offence. The teacher who seduces a pupil…

My colleague recently asked me to deal with a post-resignation grievance that she had received from an employee who had just left her Residential care home. I wrote out to…

Do you constantly check the diary for the type of work coming in through the day? Do you ask the receptionist to chase up patients without appointments, even though it`s…

I once wrote a short book containing health advice aimed at the public.  My wife acted as proof reader and each chapter was returned with red lines, well, everywhere.  The…

This week (19th -25th August) is Learning Disability Week promoted by Mencap, raising awareness of the lives, experiences and successes of people all over the country with a learning disability.…

Employees who claim they were sick while on holiday may ask to take the holiday at another time. You will not necessarily have to allow it, but the rules are…

In my experience, the best way to resolve a complaint is quickly. When one of my clients contacts me wanting to make a formal complaint, I respond directly to them,…

There are so many pressures and stresses in General Practice life that the choice of subject for a writer is overwhelming.  I asked a friend in general practice today what…