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Driving Up Quality – Are you in?
September 18, 2013
A new code of practice has been launched to encourage providers of services to people with learning disabilities to work towards better provision for their service users. The Driving up…
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Absence: Understanding the data
September 18, 2013
In the UK, sickness absence costs businesses £600 per year per employee. according to the Chartered Institute of Personnel and Development. That is an average figure but, if it’s true…
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Recruiting for Winter Pressures
September 16, 2013
Once the busy August period is over- and as I get my breath back I start to plan for Winter Pressures. No one likes to hear the word ‘Christmas’ mentioned…
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Pardon Me
September 16, 2013
Changes proposed by the Department of Health would allow the GMC to test the language skills of EU doctors on its register before issuing them with a licence to practise. …
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Dog and Bone
September 16, 2013
How the phone is answered is a cause of angst and anxiety for many Practice Managers. For how many rings is a patient left hanging on the phone, if its…
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Self-Injurious Behaviour – why?
September 11, 2013
Last week I wrote about the impact of self-injurious behaviour in people with a learning disability on those that support them. This form of challenging behaviour is highly prevalent in…
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Address the need for a code
September 10, 2013
As a student, I once spent a day as the guest of the owner (no less) of a New Jersey Department store. The suit came out of my backpack and,…
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Technology Nightmares!
September 6, 2013
This past month has been one issue after another with our IT systems. The stress and anxiety this has caused myself and my colleagues has been extraordinary. Our IT problems…
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