AB01 - Archiving, Disposal and Storing of Records Policy and Procedure

AB02 - Business Continuity Policy and Procedure

AB03 - Business Expenses Policy and Procedure

AB07 - Computer, Email and Internet Usage Policy and Procedure

AB08 - Financial Administration Policy and Procedure

AB15 - Tender Information Policy and Procedure

AB16 - Register of Other Interests Policy and Procedure

AB06 - Business Plan Policy and Procedure

AB13 - Staff Supply Agreement

AB17 - Service User File Policy and Procedure

AB18 - Anti-Bribery Policy and Procedure

AB19 - Record Keeping Policy and Procedure

AB25 - Vehicle Insurance Policy and Procedure

AB26 - Social Networking Policy and Procedure

AB27 - Adverse Weather Conditions Policy and Procedure

AB32 - Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure

AB20 - Gifts, Donations, Wills and Bequests From Service Users Policy and Procedure

AB36 - Supporting Service Users During Adverse Weather Policy and Procedure

EU01 - EU Exit Guidance

EU02 - No Deal Brexit Update Regarding the Continuity of Medicines and Medical Products

AB37 - Data Security and Protection Policy and Procedure

AR44 - Closure of Service Policy and Procedure

AB14 - Stock Control Policy and Procedure

AC01 - Access to Information Policy and Procedure

AC07 - Emergency Communication Policy and Procedure

AC10 - Monitoring of Business Communications Policy and Procedure

AC04 - Communication Policy and Procedure

AC09 - Information Pack Policy and Procedure

AC16 - Registration Authority Notification Policy and Procedure

AC14 - Monitoring of Business Performance Policy and Procedure

AC19 - Business Mobile Phone Use Policy and Procedure

AF04 - Statement of Account Policy and Procedure

AF06 - Purchasing Policy and Procedure

AF08 - Receipt of Delivered Goods Policy and Procedure

AF07 - Service User’s Finances Policy and Procedure

AR01 - Child Protection Policy and Procedure

AR05 - Photographs Policy and Procedure

AR21 - Statement of Purpose Policy and Procedure

AR26 - Volunteers Policy and Procedure

AR27 - Witnessing of Documents Policy and Procedure

AR06 - Refusal to Hold Records Policy and Procedure

AR10 - Service User Contract

AR16 - Service User Guide

AR30 - Hate Crime Policy and Procedure

AR34 - Termination of Service User's Service Contract Policy and Procedure

AR35 - Missing Service User Policy and Procedure

AR38 - Duty of Candour Policy and Procedure

AR40 - CQC Ratings Display Policy and Procedure

AR41 - Fit and Proper Person - Directors (CQC) Policy and Procedure

AR42 - No Reply Policy and Procedure

AR43 - Consumption of Alcohol Policy and Procedure

CC04 - Changes in Health State Policy and Procedure

CC05 - Clinical Procedures Policy and Procedure

CC11 - Diabetes Policy and Procedure

CC19 - Intermediate Care Policy and Procedure

CC31 - Service Users with Communication Difficulties Policy and Procedure

CC17 - GP and Visiting Professionals Policy and Procedure

CC33 - Food and Nutrition Policy and Procedure

CC32 - Entry to Service Users' Premises and Safekeeping of Keys Policy and Procedure

CC41 - Dementia Policy and Procedure

CC44 - Late and Missed Visits Policy and Procedure

CC37 - Medical Emergency Policy and Procedure

CC38 - Mobility Policy and Procedure

CC39 - Oxygen Use Policy and Procedure

CC45 - Personal Shopping Policy and Procedure

CC46 - Depression Policy and Procedure

CC60 - Anxiety Policy and Procedure

CC62 - Grief and Loss Policy and Procedure

CC63 - Suicide Prevention Policy and Procedure

CC66 - Adults with Autism Policy and Procedure

CC71 - Double Up Home Care Policy and Procedure

CC76 - Expected Death Policy and Procedure

CC77 - Promoting Independence with Continence Policy and Procedure

CC79 - Moving and Handling Policy and Procedure

CC82 - PEG Policy and Procedure

CC80 - Double Handed Hoists Policy and Procedure

CC88 - Supporting Independence in Personal Care Policy and Procedure

CC90 - Heatwave Policy and Procedure

CC84 - Unexpected Death Policy and Procedure

CC83 - Live-in Care Policy and Procedure

CC93 - Oral Care Policy and Procedure

CC97 - Immunisation Policy and Procedure

CC100 - Choking Policy and Procedure

CC99 - Falls Management Policy and Procedure

CC96 - Pressure Sore Management Policy and Procedure

CR60 - Use of Bed Rails Policy and Procedure

CC104 - Illegal Drug Misuse in the Service User's Home Policy and Procedure

CR30 - Participation Policy and Procedure

CC107 - Management of Medical Devices Policy and Procedure

CC108 - Catheter Care Policy and Procedure

CC109 - Supporting Independence with Holidays Policy and Procedure

CR61 - Access to NHS Services Policy and Procedure

CR64 - Accessible Information Standards Policy and Procedure

CC08 - Promoting Independence with Continence Policy and Procedure

CC09 - Daily Communication Meetings Policy and Procedure

CC42 - Schizophrenia Policy and Procedure

CC43 - Bipolar Disorder Policy and Procedure

CC51 - Care Forms: Daily Report

CC52 - Care Forms: Life History

CC53 - Care Forms: Monthly Observations

CC54 - Care Forms: Monthly Weight Audit January - June

CC55 - Care Forms: Monthly Weight Audit July - December

CC56 - Care Forms: Moving and Handling Assessment

CC57 - Care Forms: Nursing Assessment

CC58 - Care Forms: Risk Assessment Review

CC59 - Care Forms: Service Review

CR02 - Advocacy Policy and Procedure

CR03 - Safeguarding Policy and Procedure

CR05 - Choice of Carer Gender Policy and Procedure

CR12 - Mental Health Act 1983 and Regulations 2008 Policy and Procedure

CR17 - Restraint Policy and Procedure

CR19 - Risk Taking Policy and Procedure

CR21 - Choice Policy and Procedure

CR22 - Consent to Examination or Treatment Policy and Procedure

CR23 - End of Life Care Planning Policy and Procedure

CR24 - Privacy Policy and Procedure

CR25 - Supporting Recreational Activities Policy and Procedure

CR27 - Service User Communication with Organisation Policy and Procedure

CR28 - Staff Identification Policy and Procedure

CR29 - Equality and Human Rights Policy and Procedure

CR46 - Mental Capacity Act (MCA) 2005 Policy and Procedure

CR26 - Deprivation of Liberty Safeguards (DoLS) Policy and Procedure

CR57 - Protecting Vulnerable People from Radicalisation Policy and Procedure

CR33 - Confidentiality Policy and Procedure

CR34 - Sex, Sexuality and Relationships Policy and Procedure

CR58 - Professional Boundaries Policy and Procedure

CR20 - Sex, Sexuality and Relationships Policy and Procedure

CL07 - Ventilation via Tracheostomy Policy and Procedure

CL01 - Respiratory Rate Policy and Procedure

CL02 - Oxygen Saturation Policy and Procedure

CL04 - Systolic Blood Pressure Policy and Procedure

CL03 - Temperature Policy and Procedure

CL05 - Pulse Rate Policy and Procedure

CL06 - Level of Consciousness Policy and Procedure

CC07 - Clinical Waste Disposal Policy and Procedure

HS01 - Accident and Incident Reporting Policy and Procedure

HS02 - Environmental Policy and Procedure

HS03 - Flooding Policy and Procedure

HS04 - Hazard Reporting Policy and Procedure

HS05 - Health and Safety Training Policy and Procedure

HS06 - Serious Incident Notification Policy and Procedure

HS07 - Workplace Environment Policy and Procedure

PM12 - Lone Working Policy and Procedure

CC34 - Infection Control Policy and Procedure

CC49 - Sharps and Needlestick Policy and Procedure

HS09 - Display Screen Equipment Policy and Procedure

PM20 - First Aid Policy and Procedure

PM21 - Pool Car Policy and Procedure

CC101 - Blood Spillage Policy and Procedure

HS12 - Driving For Work Policy and Procedure

HR04 - Risk Assessment Policy and Procedure

CC23 - Sharps and Needlestick Policy and Procedure

CP04 - Service User Fire Evacuation Policy and Procedure

HR02 - Health and Safety Policy and Procedure

HR01 - Health and Safety Policy and Procedure

MR04 - Fire Safety Policy and Procedure

ME08 - Safe Use of Hoists Policy and Procedure

MR06 - Electrical Safety Policy and Procedure

MR08 - Fire Safety in Service Users' Homes Policy and Procedure

MB05 - Security Policy and Procedure

ME05 - Service Equipment Maintenance Policy and Procedure

MR02 - Fire Alarm Response Policy and Procedure

MR05 - Lift Safety Policy and Procedure

CP01 - Care and Daily Living Policy and Procedure

CP20 - Service User Care Planning Policy and Procedure

CP21 - Continuity of Care Policy and Procedure

CP28 - Cooperating with Other Providers Policy and Procedure

CP27 - Resuscitation Policy and Procedure

CP29 - Review Assessment Policy and Procedure

CP32 - Specialist Needs Policy and Procedure

CP02 - Discharge Pack Policy and Procedure

CP06 - Rehabilitation Policy and Procedure

CP13 - Supporting Safe Travel and Mobility Policy and Procedure

CP16 - Wound Care Management Policy and Procedure

CA03 - Support Planning Pack A - Service Commencement

CA08 - Service Start Pack B - Support Plan

CA18 - Admission and Discharge Policy and Procedure

CP33 - Behaviour that Challenges Policy and Procedure

CP31 - Advance Decision Policy and Procedure

CA13 - Pre-Admission and Admission Policy and Procedure

CA04 - Admission Pack A - Pre-Admission

CA09 - Admission Pack B - Admission and Care Planning

PA01 - Adoption Policy and Procedure

PA02 - Annual Holiday Policy and Procedure

PA04 - Maternity Leave Policy and Procedure

PA05 - Paternity Leave Policy and Procedure

PA07 - Sickness Absence Policy and Procedure

PA08 - Statutory Time Off Policy and Procedure

PA09 - Unable To Attend Workplace Policy and Procedure

PA10 - Shared Parental Leave Policy and Procedure

PA13 - Compassionate Leave Policy and Procedure

PA12 - Parental Leave Policy and Procedure

PC02 - Casual (“Bank”) Workers Policy and Procedure

PC06 - Appearance Policy and Procedure

PC09 - Minimum Wage Policy and Procedure

PC10 - Notice Periods Policy and Procedure

PC11 - Part-Time Employees Policy and Procedure

PC12 - Staff Loans and Advances Policy and Procedure

PC13 - Statement of Main Terms and Conditions of Employment – Variation

PC14 - Fixed-Term Workers Policy and Procedure

PC08 - Staff Handbook

PC16 - Self Employment and Zero Hours Contracts Policy and Procedure

PC18 - Agency Staff Policy and Procedure

PE01 - Harassment Policy and Procedure

PE02 - Flexible Working Policy and Procedure

PE03 - Equality and Diversity Policy and Procedure

PE05 - Anti-Bullying Policy and Procedure

PE06 - Disabled Workers Policy and Procedure

PE07 - Anti-Slavery and Human Trafficking Policy and Procedure

PE08 - Gender Pay Reporting Policy and Procedure

PE09 - Transgender Policy and Procedure

PJ02 - Job Description - Administrator

PJ04 - Job Description - Carer

PJ09 - Job Description - Deputy Manager

PJ29 - Job Description - Senior Carer

PJ35 - Job Description - Registered Manager

PJ36 - Job Description - Registered Provider

PJ37 - Job Description - Care Coordinator

PJ43 - Job Description - Clinical Lead

PJ26 - Job Description - Registered Nurse

PM02 - Management of Stress Policy and Procedure

PM04 - Redundancy Policy and Procedure

PM05 - Retirement Policy and Procedure

PM11 - Whistleblowing Policy and Procedure

PM13 - Working Time Regulations Policy and Procedure

PM14 - Staff Rota Policy and Procedure

PM15 - Smoking at Work Policy and Procedure

PM17 - On-Call Policy and Procedure

PM18 - Relationships at Work Policy and Procedure

PM08 - Staff Levels Policy and Procedure

PP01 - Absenteeism Policy and Procedure

PP02 - Alcohol and Drugs Policy and Procedure

PP03 - Discipline Policy and Procedure

PP04 - Grievances Policy and Procedure

PP05 - Moonlighting Policy and Procedure

PP06 - Obtaining Medical Reports Policy and Procedure

PP07 - Capability Policy and Procedure

PR22 - Director or Trustee's Development Appraisal Policy and Procedure

PP09 - Supervision Policy and Procedure

PR03 - Standards of Conduct, Performance and Ethics Policy and Procedure

PR04 - DBS/Disclosure Policy and Procedure

PR08 - Recruitment of Ex-Offenders Policy and Procedure

PR01 - Development Appraisal Policy and Procedure

PR16 - Right to Work Checks Policy and Procedure

PR17 - Manager’s Development Appraisal Policy and Procedure

PR18 - Employment of Young Persons Policy and Procedure

PR20 - Apprenticeship Agreement Policy and Procedure

PR21 - Care Certificate Policy and Procedure

PR23 - References Policy and Procedure

PR24 - Induction and Onboarding Policy and Procedure

PR25 - Training Policy and Procedure

PR26 - Recruitment Policy and Procedure

CM03 - Overarching Medication Policy and Procedure

CM30 - Storage of Medication Policy and Procedure

CM31 - Safe Disposal of Medication Policy and Procedure

CM32 - Controlled Drugs Policy and Procedure

CM33 - Other Routes of Medication Administration Policy and Procedure

CM34 - Administration of Medicines Policy and Procedure

CM35 - Recording the Administration of Medication Policy and Procedure

CM36 - Over the Counter Medication Policy and Procedure

CM37 - Training and Competency on Medications Policy and Procedure

CM38 - Medication Errors and Near Misses Policy and Procedure

CM39 - Auditing and Monitoring of Medication Policy and Procedure

CM40 - Covert Medication Policy and Procedure

CM41 - As Required and Variable Dose Medication Policy and Procedure

CM42 - Medication Away from Home Policy and Procedure

CM43 - Collection of Prescriptions Policy and Procedure

QA01 - Administration Management Policy and Procedure

QA06 - General Management Protocol Policy and Procedure

QQ17 - Management and Prevention of Violence at Work Policy and Procedure

QC24 - Good Governance Policy and Procedure

QQ20 - Quality Meetings Policy and Procedure

QC09 - Support Plan Audit

QC16 - Care Communication and Information Policy and Procedure

QC21 - Spot Checks Policy and Procedure

QC07 - Key Worker Policy and Procedure

QC08 - Care Plan Review

QC11 - Named Nurse Policy and Procedure

QP04 - Staff Retention Policy and Procedure

QQ01 - Action Planning Policy and Procedure

QQ02 - Auditing Policy and Procedure

QQ03 - Complaints, Suggestions and Compliments Policy and Procedure

QQ08 - Management Meetings Policy and Procedure

QQ13 - Quality and Quality Assurance Policy and Procedure

QQ16 - Quality Review Policy and Procedure

KH08 - Food Hygiene Policy and Procedure

KC11 - Food Allergens Policy and Procedure

KC08 - Supply of Service User’s Own Food Policy and Procedure

MR09 - CCTV and the Use of Hidden Cameras Policy and Procedure

FKCC01 - Fundamental Standard 3: Caring - KLOE C1

FKCC02 - Fundamental Standard 3: Caring - KLOE C2

FKCC03 - Fundamental Standard 3: Caring - KLOE C3

FKCE01 - Fundamental Standard 2: Effective - KLOE E1

FKCE02 - Fundamental Standard 2: Effective - KLOE E2

FKCE03 - Fundamental Standard 2: Effective - KLOE E3

FKCE04 - Fundamental Standard 2: Effective - KLOE E4

FKCE05 - Fundamental Standard 2: Effective - KLOE E5

FKCE06 - Fundamental Standard 2: Effective - KLOE E6

FKCE07 - Fundamental Standard 2: Effective - KLOE E7

FKCR01 - Fundamental Standard 4: Responsive - KLOE R1

FKCR02 - Fundamental Standard 4: Responsive - KLOE R2

FKCR03 - Fundamental Standard 4: Responsive - KLOE R3

FKCS01 - Fundamental Standard 1: Safe - KLOE S1

FKCS02 - Fundamental Standard 1: Safe - KLOE S2

FKCS03 - Fundamental Standard 1: Safe - KLOE S3

FKCS04 - Fundamental Standard 1: Safe - KLOE S4

FKCS05 - Fundamental Standard 1: Safe - KLOE S5

FKCS06 - Fundamental Standard 1: Safe - KLOE S6

FKCW01 - Fundamental Standard 5: Well-Led - KLOE W1

FKCW02 - Fundamental Standard 5: Well-Led - KLOE W2

FKCW03 - Fundamental Standard 5: Well-Led - KLOE W3

FKCW04 - Fundamental Standard 5: Well-Led - KLOE W4

FKCW05 - Fundamental Standard 5: Well-led - KLOE W5

FPC02 - CQC Fundamental Standards Policy and Procedure

FPC03 - Leadership and Management Policy and Procedure

FPC04 - Provider Information Return Policy and Procedure

MICS01 - Mock Inspection: Safe - KLOE S1

MICS02 - Mock Inspection: Safe - KLOE S2

MICS03 - Mock Inspection: Safe - KLOE S3

MICS04 - Mock Inspection: Safe - KLOE S4

MICS05 - Mock Inspection: Safe - KLOE S5

MICS06 - Mock Inspection: Safe - KLOE S6

MI01 - Mock Inspection Toolkit Introduction

MIEC01 - Mock Inspection: Effective - KLOE E1

MIEC02 - Mock Inspection: Effective - KLOE E2

MIEC03 - Mock Inspection: Effective - KLOE E3

MIEC04 - Mock Inspection: Effective - KLOE E4

MIEC05 - Mock Inspection: Effective - KLOE E5

MIEC06 - Mock Inspection: Effective - KLOE E6

MIEC07 - Mock Inspection: Effective - KLOE E7

MICC01 - Mock Inspection: Caring - KLOE C1

MICC02 - Mock Inspection: Caring - KLOE C2

MICC03 - Mock Inspection: Caring - KLOE C3

MICR01 - Mock Inspection: Responsive - KLOE R1

MICR02 - Mock Inspection: Responsive - KLOE R2

MICR03 - Mock Inspection: Responsive - KLOE R3

MICW01 - Mock Inspection: Well-Led - KLOE W1

MICW02 - Mock Inspection: Well-Led - KLOE W2

MICW03 - Mock Inspection: Well-Led - KLOE W3

MICW04 - Mock Inspection: Well-Led - KLOE W4

MICW05 - Mock Inspection: Well-Led - KLOE W5

GDPR01 - Overarching GDPR Policy and Procedure

GDPR04 - Initial Privacy Impact Assessment Policy and Procedure

GDPR02 - Appointing a Data Protection Officer Policy and Procedure

GDPR10 - Consent Authorisation Policy and Procedure

GDPR03 - Data Security and Data Retention Policy and Procedure

GDPR05 - Subject Access Requests Policy and Procedure

GDPR06 - Breach Notification Policy & Procedure

GDPR07 - Privacy Notice Policy & Procedure

GDPR08 - Website Privacy and Cookies Policy and Procedure

GDPR09 - Fair Processing Notice Policy and Procedure

GDPRG01 - Act Now!

GDPRG02 - Key Terms

GDPRG03 - Key Principles

GDPRG04 - Processing Personal Data

GDPRG05 - Rights of the Data Subject

GDPRG06 - Transferring Personal Data

GDPRF01 - Initial Privacy Impact Assessment

GDPRF02 - Appointment of a Data Protection Officer

GDPRF08 - Website Privacy Statement

GDPRF03 - Template Subject Access Request Letter

GDPRF04 - Cookies Example Policy Statement

GDPRF09 - Consent Authorisation Form - Person with Capacity

GDPRF10 - Consent Authorisation Form - Person Lacking Capacity

GDPRF05 - Template Fair Processing Notice - Employees

GDPRF06 - Template Fair Processing Notice - External

GDPRF07 - Breach Notification Process Map

GDPRF11 - Subject Access Request

GDPRF12 - Privacy Impact Assessment

FSP10 - Stakeholder Surveys Policy and Procedure

FSP11 - Service Users Survey

FSP12 - Friends, Relatives and Advocates Survey

FSP13 - Staff Survey

FSP14 - External Professionals Survey