Quality Assurance - Community
Policy reviewed and amended to reflect changes in current legislation and best practice. Updated to the new QCS format and reflecting CQC and other stakeholder requirements. Updates made to ensure it meets the requirements of working in a service user’s own home. This policy replaces Policy Number QQ06 for Domiciliary and Supported Living Clients.
New policy to address issues of clinical governance and the process areas that clinical governance is important to recognise.
This policy has been updated to include additional guidance from the LGO complaints checklists.
A new policy and procedure which lays out the best practice methods for implementing new and updated QCS Policies and Procedures.
Updated to include a terminology section, details on appointing a meeting coordinator and information regarding incorporating discussion of the new Stakeholder Surveys.
This policy has been updated to give additional instruction on how to empower and involve all workers in the continuous improvement of quality of service, and the reduction of costs.