Policy Updates

Quality Assurance - Community

Document Modified Date: 13/03/2018 08:43

Management and Prevention of Violence at Work Policy and Procedure

Quality Assurance Administration Quality Assurance Region: | Reference: QQ17

Policy reviewed and amended to reflect changes in current legislation and best practice. Updated to the new QCS format and reflecting CQC and other stakeholder requirements. Updates made to ensure it meets the requirements of working in a service user’s own home. This policy replaces Policy Number QQ06 for Domiciliary and Supported Living Clients.

Document Modified Date: 07/12/2016 10:10

Clinical Governance Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: QC22

New policy to address issues of clinical governance and the process areas that clinical governance is important to recognise.

Document Modified Date: 06/04/2015 00:00

Complaints, Suggestions and Compliments Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: QQ03

This policy has been updated to include additional guidance from the LGO complaints checklists.

Document Modified Date: 18/03/2015 08:39

Impact Assessment of Policy Implementation Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: QQ14

A new policy and procedure which lays out the best practice methods for implementing new and updated QCS Policies and Procedures.

Document Modified Date: 15/12/2014 12:20

Management Meetings Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: QQ08

Updated to include a terminology section, details on appointing a meeting coordinator and information regarding incorporating discussion of the new Stakeholder Surveys.

Document Modified Date: 14/08/2014 09:09

Quality Meetings Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: QQ11

This policy has been updated to give additional instruction on how to empower and involve all workers in the continuous improvement of quality of service, and the reduction of costs.

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