Policy Updates

Scotland - Safeguarding - Domiciliary Care

Document Modified Date: 30/01/2020 17:19

Risk Taking Policy and Procedure

Care Management Rights & Abuse Region: | Reference: SCR19

This policy will guide staff on how to support Service Users to take informed risks and therefore deliver better outcomes for the Service User. References checked and all remain valid.

Document Modified Date: 30/01/2020 17:08

Consent to Examination or Treatment Policy and Procedure

Care Management Rights & Abuse Region: | Reference: SCR22

This policy will help staff with gaining consent and stresses the importance of informed risk taking and achieving better outcomes for the individuals concerned.

Document Modified Date: 22/11/2019 16:28

Privacy Policy and Procedure

Care Management Rights & Abuse Region: | Reference: SCR24

Policy reviewed with no significant changes and references checked and updated.

Document Modified Date: 22/11/2019 11:49

Choice Policy and Procedure

Care Management Rights & Abuse Region: | Reference: SCR21

Policy reviewed with no significant changes and references checked and updated.

Document Modified Date: 11/11/2019 13:13

Complex Behaviour Policy and Procedure

Care Management Risk Assessment and Personal Planning Region: | Reference: SCP05

The policy has been reviewed to ensure that the policy and procedure, references and terminology reflect up-to-date theory and thinking about complex behaviours. This policy is been merged with the De-escalation Policy and Procedure as it is recognised that this is a fundamental strategy for supporting behaviours that may challenge. The De-escalation Policy and Procedure has been archived. New resources have been added to support staff who are working with people who may present with behaviours that may challenge.

Document Modified Date: 07/11/2019 15:45

Complaints, Suggestions and Compliments Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: SQQ03

This policy outlines the procedure to follow in relation to complaints, suggestions and compliments that are received within the company. It has been reviewed with no significant changes and references checked and updated.

Document Modified Date: 06/11/2019 11:48

Service User Guide

Administration Registration & Compliance Region: | Reference: SAR16

This policy outlines the requirement for a Service User Guide and has a template available for utilisation. The policy has been reviewed with no significant changes made and the references checked and updated.

Document Modified Date: 04/11/2019 10:12

Care Communication and Information Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: SQC16

This policy outlines the approach to be taken in relation to communication regarding a service user’s care. The policy has been reviewed with no significant changes and references checked and updated.

Document Modified Date: 01/11/2019 16:14

Medical Emergency Policy and Procedure

Care Management Care Practice Region: | Reference: SCC37

This policy outlines what to do in the event of a medical emergency. The policy has been reviewed with no significant changes and references checked and updated.

Document Modified Date: 19/02/2019 14:07

Action Planning Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: SQQ01

Updated into new QCS format. Reviewed the focus from ‘meetings’ to wider use of action planning including responses to Care Inspectorate reports. Updated form template.

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