Policy Updates

This policy has been reviewed and updated to confirm that members of staff can raise concerns directly to the Care Quality Commission and it includes details of where staff can…

This policy details how the service supports the Welsh language standards and adopts local processes to ensure that Individuals and stakeholders receive information in their chosen language. There have been…

NEW: This is a new policy detailing the use of amalgamÂ including how to safely dispose of it. References and further reading are included.

Policy reviewed with minimal changes,Â references and links checked and remain current. This policy will help to plan the various training courses required for all staff. It includes forms to apply…

This policy will inform management and staff of the training and competency required to administer medication and ensure the highest of standards are maintained.Â It has been reviewedÂ with minimal change.Â References have…

Policy reviewed with minimal change, references and links checked and remain current. This policy will support staff to deliver personalised care, whilst maintaining service users’ independence and choice.

This policy will support theÂ service to achieve compliance with codes of conduct and performance. It has beenÂ reviewed with no significant changes and references checked and updated.

This policy will demonstrate the requirement to plan for the staff rota to ensure that individuals have enough staff with the correct skills to support them. It has been reviewed…

The Service User Guide has been updated. A new section has been added detailing the standards a service user can expect from your domiciliary care service.

This policy highlights the process to follow should a member of staff require access to an individual’s home in the event of a no reply. It has been reviewed and…

ThisÂ policyÂ providesÂ guidanceÂ toÂ staffÂ onÂ theÂ managementÂ ofÂ anÂ on-callÂ rotaÂ andÂ theÂ roleÂ involved.Â ItÂ alsoÂ providesÂ aÂ monthlyÂ on-callÂ rotaÂ formÂ toÂ identifyÂ aÂ personÂ toÂ performÂ theÂ on-callÂ functionÂ forÂ theÂ service. The policy has been reviewed with minor amendments, definitionÂ of on-call support workers added and references checked to ensure they remain current.

Policy updated to include information regarding: Fire Drills Actions required before, during and after an Evacuation Actions required prior to returning to premises Records Emergency Flowchart

The scope of this policy has been amended to include reference to general PPEÂ provision where necessary, and the requirement for risk assessment clarified as aÂ determining factor for PPE provision. Section…

This policy will supportÂ continuous improvement at the service. It has been reviewed with no significant changes made and references have been checked and updated.

This policy has been reviewed with minimal change in procedural section following current government guidance. It guides staff on how to care for people who are at risk of contracting…

New: This is a new policy that details how ‘Resident Of The Day’ can be used to ensure that service users are offered a meaningful opportunity for a care review…

Policy reviewed with no significant changes and references checked and updated.

This policy sets outÂ how the organisation will support individuals to maintain intimate relationships whilst ensuring sexual safety and the protection of adults who may be vulnerable to abuse. The policy…

This policy must be read alongside the suite of policies and procedures in the COVID19 Hub. It has been reviewed to include the updated guidance to self-isolation and circumstances where…

Document released as part of the new suite of Scottish Care at Home care planning documents.

This policy will inform staff on the process forÂ observed practice via spot checks, which can be used in supervisions and will inform the quality assurance process.Â It has been reviewed with…

Policy reviewed with no significant changes and references checked and updated.

This policy will support a service in the process of rota planning for staff. It has beenÂ updated with a new weekly rota template and example, and references have also been…

This policy details the entitlements surrounding maternity leave for staff. It has been reviewed and policy statement 4.2 has been removed as this directed employees to the Statutory Time Off…

Released as part of the new suite of Scottish Care Home Care Planning documents.

Managing the impact of COVID-19 and making sure you continue to provide Safe, Caring, Effective, Responsive and Well-led services is challenging. In response to the recognition that there are multiple…

This policy will help staff understand the Act and how it applies to individuals who may be ill and require intervention. It has been reviewed withÂ minimal change, reference and links…

Policy reviewed with minimal change, references and links checked and remain current. This policy will give an overview of the medication process and signpost to the other policies in the…

Medication Risk Assessment – Example form reviewed with no changes made

A new document as part of the 2019 care planning pack for Care Homes services.

This is a new Welsh Quality Audit for addition to the new Quality Audit Tools section.

Policy reviewed with minimal change, references and links checked and remain current. This policy will support management with theirÂ quality assurance strategy by planning effective meetings, ensuring good communication is experienced…

This policy has been reviewed and updated to confirm that if an employee has less than 2 years’ service, the Discipline Policy and Procedure may be varied or the process…

This handbook directs staff to the relevant policies and sits over the top of the substantive policies on the QCS Management System. The policy has been updated to refer to…

Document released as part of the new suite of Scottish Care at Home care planning documents.

To be completed by new employees as part of the recruitment process.

This is an overarching policy and will support staff to meet their legal health and safety obligations. It has been reviewed and changes made across the content to wording, amendment…

This policy outlines how to maintain a clean and safe environment for individuals using the service. ItÂ includes referenceÂ to COVID-19, and the importance of following best practice guidance. The references have…

This policy details the induction and onboarding process to follow for new staff at a service. It has been reviewed with the Care Staff File Recruitment Checklist being updated andÂ additional…

Form reviewed, no changes made.

Minimal change to policy however, staff must be aware of the process to follow if they are going to be late or miss a visit.Â References and links checked and remain…

A new document as part of the 2019 care planning pack for Care Homes services.

This policy will help you to set up and maintain an accurate COSHH folder. A risk assessment template is included. The policy has been reviewed and amendments to the structure…

This is a new Scottish Quality Audit for addition to the new Quality Audit Tools section.

This policy will support a service to ensure accidents and incidents are recorded and reported correctly. It has been reviewed with some minor content changes throughout the policy. References have…

Policy reviewed with the addition of information about shoes and uniform.

This policy will inform staff on administering medication classified as ‘as required’ or ‘variable doses’. It covers how to record and what to consider with this type of medication. The…

This policy will support staff with using audits to continually improve by measurement through audit.Â It has been reviewed with minimal change. References and links have been checked and remain current.

Released as part of the new suite of Scottish Care Home Care Planning documents.

A new document as part of the 2019 care planning pack for Care Homes services.

Document released as part of the new suite of Scottish Care at Home care planning documents.

This policy will help staff to identify when a child is at risk. It hasÂ been reviewed with additional legislation added only. References have also been checked to ensure they remain…

This policy details the choices people have about the gender of the staff providing their care. It has been reviewed and information has been added to detail the action to…

This is a new policy and procedure. It formally defines the steps to take to identify when somebody is at risk of choking whilst eating, and it defines the actions…

A new document as part of the 2019 care planning pack for Care Homes services.

This policy details the rights of service users in relation to confidentiality,Â data protection and the issues that staff need to be aware of. The policy has been updated to reflect…

This policy provides clarification on cancellation before service delivery. The policy has been reviewedÂ and reference toÂ accessible formats and working with local authorities when required has been added.Â Underpinning Knowledge and Further…

This is a new audit produced to record the checks that should be made when completing a daily walk around at the service.

This policy will support to ensure staff are trained in the safe use and maintenance of equipment. It has been reviewed with no significant changes and references have beenÂ checked and…

Document released as part of the new suite of Scottish Care at Home care planning documents.

This policy details the processes in place for managing electrical systems and equipment. It has been reviewed with amendments throughout. Definitions have been clarified, including updating PAT information. References to…

This policy governs how and when an employer needs to carry out a PVG check along with the PVG receipt form. It has been reviewed and merged with the Recruitment of…