Policy Updates
Wales - Quality Assurance - Mental Health
Care Communication and Information Policy and Procedure
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Reference: WQC03Policy updated to reflect the issues of COVID-19 and the need to ensure that communication processes are robust, clear and timely.
Management Meetings Policy and Procedure
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Reference: WQQ07This policy outlines the approach to take in relation to management meetings and has a variety of templates available within it. It has been reviewed and references updated. Minor changes to wording, and now includes reference to the need to arrange remote meetings when not possible to meet face to face.
Staff Retention Policy and Procedure
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Reference: WQP04This policy provides guidance on how to retain staff and ensure they are supported at a service. It has been reviewed with minimal changes and references updated to ensure they remain current.
Business Continuity Policy and Procedure
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Reference: WAB02Policy updated to improve usability, with additional definition and procedural text added. Updates have also been made to the Hazard Analysis Table within the Forms section which staff should familiarise themselves with.
Complaints, Suggestions and Compliments Policy and Procedure
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Reference: WQQ03Policy reviewed and references updated. Policy now includes reference to Duty of Candour and the need to follow the regulation governing Duty of Candour.
Housekeeping Management Policy and Procedure
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Reference: WQH03This policy will guide staff on the processes to follow to ensure that an excellent standard of cleanliness and hygiene is maintained in the service. COVID-19 guidance has been added for housekeeping staff to follow during the pandemic.
Auditing Policy and Procedure
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Reference: WQQ02This policy overarches the suite of audits available so should be read in conjunction with these.
Communication Policy and Procedure
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Reference: WAC03This policy outlines the communication methods that can be utilised by a service and has a template for team briefings available. It has been reviewed and updated to reflect the changes in communication methods that are needed to reflect the current coronavirus COVID-19 pandemic. The policy includes references to SBAR which is a communication tool that ensures effective communication in a fast moving environment.
Quality Meetings Policy and Procedure
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Reference: WQQ11This policy details the quality meeting process; what these are and what should be discussed during a quality meeting. It has been reviewed with no significant changes and references checked and updated.
Quality and Quality Assurance Policy and Procedure
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Reference: WQQ10This policy will guide staff on the provider’s quality assurance strategy and how to implement this. It has been reviewed with no significant changes and references have been updated to ensure they remain current.
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