Policy Updates

Wales - Quality Assurance - Mental Health

Document Modified Date: 28/04/2020 10:14

Complaints, Suggestions and Compliments Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: WQQ03

Policy reviewed and references updated. Policy now includes reference to Duty of Candour and the need to follow the regulation governing Duty of Candour.

Document Modified Date: 17/04/2020 11:00

Housekeeping Management Policy and Procedure

Quality Assurance Hotel Services Quality Assurance Region: | Reference: WQH03

This policy will guide staff on the processes to follow to ensure that an excellent standard of cleanliness and hygiene is maintained in the service. COVID-19 guidance has been added for housekeeping staff to follow during the pandemic.

Document Modified Date: 02/04/2020 14:32

Auditing Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: WQQ02

This policy overarches the suite of audits available so should be read in conjunction with these.

Document Modified Date: 01/04/2020 14:06

Communication Policy and Procedure

Administration Communications Region: | Reference: WAC03

This policy outlines the communication methods that can be utilised by a service and has a template for team briefings available. It has been reviewed and updated to reflect the changes in communication methods that are needed to reflect the current coronavirus COVID-19 pandemic. The policy includes references to SBAR which is a communication tool that ensures effective communication in a fast moving environment.

Document Modified Date: 30/03/2020 10:58

Business Continuity Policy and Procedure

COVID-19 Hub Business Admin COVID-19 Region: | Reference: WAB02

This policy outlines the process the service must follow to ensure it has an effective business continuity plan in place in the event of an emergency occurring. The policy has a number of forms available to support with this process. It has been reviewed with some content changes including new purpose and policy points, and a key fact added to the content. References have also been updated to ensure they remain current and further reading resources added that staff should familiarise themselves with.

Document Modified Date: 17/03/2020 18:54

Quality Meetings Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: WQQ11

This policy details the quality meeting process; what these are and what should be discussed during a quality meeting. It has been reviewed with no significant changes and references checked and updated.

Document Modified Date: 06/03/2020 16:59

Quality and Quality Assurance Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: WQQ10

This policy will guide staff on the provider’s quality assurance strategy and how to implement this. It has been reviewed with no significant changes and references have been updated to ensure they remain current.

Document Modified Date: 12/02/2020 15:03

Administration Management Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: WQA01

This policy details the effective administration systems and processes that need to be in place within the service. It has been reviewed with no significant changes and references checked and updated.

Document Modified Date: 03/02/2020 11:18

Named Nurse Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: WQC11

This policy outlines the role of the Named Nurse, who may oversee an individual’s care package. The policy has been reviewed with relevant Care Inspectorate Wales (CIW) Lines of Enquiry now referenced to highlight how the policy will support, and provide evidence that, any CIW criteria is addressed. In addition, all references in the policy have been checked and updated.

Document Modified Date: 16/12/2019 09:34

Catering Management Policy and Procedure

Quality Assurance Catering Services Quality Assurance Region: | Reference: WQK02

Policy reviewed with no significant changes and references checked and updated.

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