Policy Updates
Wales - Quality Assurance - Mental Health
Complaints, Suggestions and Compliments Policy and Procedure
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Reference: WQQ03Policy reviewed and references updated. Policy now includes reference to Duty of Candour and the need to follow the regulation governing Duty of Candour.
Housekeeping Management Policy and Procedure
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Reference: WQH03This policy will guide staff on the processes to follow to ensure that an excellent standard of cleanliness and hygiene is maintained in the service. COVID-19 guidance has been added for housekeeping staff to follow during the pandemic.
Auditing Policy and Procedure
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Reference: WQQ02This policy overarches the suite of audits available so should be read in conjunction with these.
Communication Policy and Procedure
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Reference: WAC03This policy outlines the communication methods that can be utilised by a service and has a template for team briefings available. It has been reviewed and updated to reflect the changes in communication methods that are needed to reflect the current coronavirus COVID-19 pandemic. The policy includes references to SBAR which is a communication tool that ensures effective communication in a fast moving environment.
Business Continuity Policy and Procedure
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Reference: WAB02This policy outlines the process the service must follow to ensure it has an effective business continuity plan in place in the event of an emergency occurring. The policy has a number of forms available to support with this process. It has been reviewed with some content changes including new purpose and policy points, and a key fact added to the content. References have also been updated to ensure they remain current and further reading resources added that staff should familiarise themselves with.
Quality Meetings Policy and Procedure
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Reference: WQQ11This policy details the quality meeting process; what these are and what should be discussed during a quality meeting. It has been reviewed with no significant changes and references checked and updated.
Quality and Quality Assurance Policy and Procedure
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Reference: WQQ10This policy will guide staff on the provider’s quality assurance strategy and how to implement this. It has been reviewed with no significant changes and references have been updated to ensure they remain current.
Administration Management Policy and Procedure
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Reference: WQA01This policy details the effective administration systems and processes that need to be in place within the service. It has been reviewed with no significant changes and references checked and updated.
Named Nurse Policy and Procedure
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Reference: WQC11This policy outlines the role of the Named Nurse, who may oversee an individual’s care package. The policy has been reviewed with relevant Care Inspectorate Wales (CIW) Lines of Enquiry now referenced to highlight how the policy will support, and provide evidence that, any CIW criteria is addressed. In addition, all references in the policy have been checked and updated.
Catering Management Policy and Procedure
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Reference: WQK02Policy reviewed with no significant changes and references checked and updated.
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