Policy Updates
Wales - Quality Assurance - Mental Health
Care Communication and Information Policy and Procedure
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Reference: WQC03Policy reviewed and updated to the new QCS format. Some new referencing and procedure statements added to the existing body of the policy.
Catering Management Protocol Policy and Procedure
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Reference: WQK02Policy reviewed and converted to the new QCS format. Current best industry standards updated and additional content added, where required, to ensure compliance.
Action Planning Policy and Procedure
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Reference: WQQ01Policy updated to the new QCS format. Reviewed the focus from ‘meetings’ to the wider use of action planning including responses to CIW reports and updated the Form template.
Management and Prevention of Violence at Work Policy and Procedure
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Reference: WQQ06Policy reviewed and amended to reflect changes in current legislation and best practice. Updated to the new QCS format and reflecting the regulators’ and other stakeholder requirements.
Maintenance Management Policy and Procedure
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Reference: WQM02Updated to the new QCS format. The policy describes the process to be undertaken when maintaining the premises and clearly details the actions that need to be taken when issues are reported.
Auditing Policy and Procedure
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Reference: WQQ02Policy converted to the new QCS format. Enhanced procedures now in place that emphasise the responsibilities of designated staff completing audits.
Housekeeping Management Policy and Procedure
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Reference: WQH03Policy reviewed and converted to the new QCS format. Forms have been amended and further copies added that can be personalised to the needs of the service.
Management Meetings Policy and Procedure
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Reference: WQQ08Policy converted into new QCS format. Procedure and policy body enhanced and referenced to current legislation. Agenda updated.
Quality Meetings Policy and Procedure
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Reference: WQQ11Policy converted to new QCS format. The theme of this policy is to promote the Quality Meetings as a means of solution finding and driving for continuous improvement. Not to be confused with the staff meeting, this format empowers staff to focus on key performance areas, work as a team and identify actions for achieving success.
Management Meetings Policy and Procedure
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Reference: WQQ07Policy converted to new QCS format. Procedure and policy body enhanced and refers to current legislation. Agenda and Action Plan remain unchanged.
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