Policy Updates
Wales - Quality Assurance - Mental Health
Staff Retention Policy and Procedure
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Reference: WQP04This policy outlines the retention process to take in relation to a providers’ staffing levels. The policy has been reviewed with minor content changes. References updated to check they remain current.
Administration Management Policy and Procedure
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Reference: WQA01This policy outlines the administrative processes staff should follow to ensure that there is an effective management system in place that drives continuous improvement. Minor content changes made to the policy, updated underpinning knowledge resource added, that staff should familiarise themselves with.
Catering Management Protocol Policy and Procedure
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Reference: WQK02Policy reviewed and converted to the new QCS format. Current best industry standards updated and additional content added, where required, to ensure compliance.
Action Planning Policy and Procedure
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Reference: WQQ01Policy updated to the new QCS format. Reviewed the focus from ‘meetings’ to the wider use of action planning including responses to CIW reports and updated the Form template.
Management and Prevention of Violence at Work Policy and Procedure
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Reference: WQQ06Policy reviewed and amended to reflect changes in current legislation and best practice. Updated to the new QCS format and reflecting the regulators’ and other stakeholder requirements.
Maintenance Management Policy and Procedure
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Reference: WQM02Updated to the new QCS format. The policy describes the process to be undertaken when maintaining the premises and clearly details the actions that need to be taken when issues are reported.
Auditing Policy and Procedure
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Reference: WQQ02Policy converted to the new QCS format. Enhanced procedures now in place that emphasise the responsibilities of designated staff completing audits.
Housekeeping Management Policy and Procedure
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Reference: WQH03Policy reviewed and converted to the new QCS format. Forms have been amended and further copies added that can be personalised to the needs of the service.
Management Meetings Policy and Procedure
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Reference: WQQ08Policy converted into new QCS format. Procedure and policy body enhanced and referenced to current legislation. Agenda updated.
Key Worker Policy and Procedure
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Reference: WQC07Policy revised and updated into the new QCS policy format. Underpinning knowledge, further reading, and key facts have been added to help to ensure that Individuals receive a consistent, high-quality service.
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