Fire Equipment Policy and Procedure

Residential Services Risk Assessment & Safety Region: | Reference: WMR03

Policy converted into the new QCS format and updated to reflect changes in best practice and stakeholder holder requirements.

Personal Hygiene Policy and Procedure

Residential Services Hygiene Region: | Reference: WKH06

Policy converted to the new QCS format, setting out the standards expected of staff in relation to personal presentation when representing the service.

Catering Policy and Procedure

Residential Services Catering Services Region: | Reference: WKC02

Policy converted to new format. It consolidates all catering related policies and procedures and is the overarching policy that guides staff to the content and location of the vast range of resources, tools and documentation to provide food safely.

Catering Management Protocol Policy and Procedure

Quality Assurance Catering Services Quality Assurance Region: | Reference: WQK02

Policy reviewed and converted to the new QCS format. Current best industry standards updated and additional content added, where required, to ensure compliance.

Maintenance Communication and Action Policy and Procedure

Residential Services Buildings Region: | Reference: WMB02

Policy converted to the new QCS format with a minor adaption to the Maintenance Communication and Action Form to now include an outcomes section.

Maintenance Management Policy and Procedure

Quality Assurance Maintenance Services Quality Assurance Region: | Reference: WQM02

Updated to the new QCS format. The policy describes the process to be undertaken when maintaining the premises and clearly details the actions that need to be taken when issues are reported.

Catering Communication and Action Policy and Procedure

Residential Services Catering Services Region: | Reference: WKC01

Policy converted to new QCS format. This policy sets out to streamline communication between staff and the Catering Team. It relates to Individual feedback. The attached form now includes an outcome section to identify actions taken in response to requests made.

Housekeeping Management Policy and Procedure

Quality Assurance Hotel Services Quality Assurance Region: | Reference: WQH03

Policy reviewed and converted to the new QCS format. Forms have been amended and further copies added that can be personalised to the needs of the service.

Housekeeping Policy and Procedure

Residential Services Cleaning Region: | Reference: WSC05

Policy converted into new QCS format. This policy links in with the AHCP revised Healthcare Cleaning Manual (2013) and acts as the overarching policy for the suite of policies, resources and toolkits available to support a clean safe environment. The procedures have been extended to provide further clarity as well as being supplemented with further references and resources.

Resource added: Infection Prevention and Control A Quick Reference Guide for Care Homes in Wales (2018).

Food Storage Temperatures Policy and Procedure

Residential Services Catering Services Region: | Reference: WKC05

Policy converted to the new QCS format. This policy sets out the requirements in relation to food storage temperature recordings. It contains updated references and further resources as well as extended areas to the procedures section.