Individual Communication with Organisation Policy and Procedure

Care Management Rights & Abuse Region: | Reference: WCR27

Updated and expanded information in the new QCS format. More information given on communicating information and ensuring that Individuals are supported to communicate.

Action Planning Policy and Procedure

Quality Assurance Management of Quality Assurance Region: | Reference: WQQ01

Policy updated to the new QCS format. Reviewed the focus from ‘meetings’ to the wider use of action planning including responses to CIW reports and updated the Form template.

Continuity and Consistency of Care Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: WQC18

Policy reviewed and converted to the new QCS format. This policy content has been revised to reflect the variation in operational models with home care and the policy title has been amended from Key Worker Policy and Procedure to Continuity and Consistency of Care Policy and Procedure.

Continuity and Consistency of Care Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: WQC18

Policy reviewed and converted to the new QCS format. This policy content has been revised to reflect the variation in operational models with home care and the policy title has been amended from Key Worker Policy and Procedure to Continuity and Consistency of Care Policy and Procedure.

Dementia Policy and Procedure

Care Management Care Practice Region: | Reference: WCC41

Policy converted to the new QCS format. This policy promotes a culture of inclusion and empowerment for Individuals diagnosed with dementia. Procedures are extended and there is a suite of resources available to access. This policy also includes the need for staff to consider how they might support Individuals who are LGBT and living with dementia. References to resources have been included.

Choice Policy and Procedure

Care Management Rights & Abuse Region: | Reference: WCR21

Updated to the new QCS policy format. References now refer to the Social Services and Well-being (Wales) Act 2014, as well as the most current SCIE data for dignity, choice and control. The ‘Active offer’ has been referenced.

End of Life Personal Planning Policy and Procedure

Care Management Rights & Abuse Region: | Reference: WCR23

This policy has been updated into the new QCS format. Policy reviewed and includes related legislation and underpinning knowledge.

Deprivation of Liberty Safeguards Policy and Procedure

Care Management Rights & Abuse Region: | Reference: WCR26

The Deprivation of Liberty Safeguards protect the rights of the most vulnerable adult Individuals, those who might be deprived of their liberty, in order to give them necessary care or treatment.

The Deprivation of Liberty Safeguards only apply to people aged 18 or over who are in care homes or hospitals to be given essential care or treatment but lack the capacity to consent to the arrangements for this. Other settings (such as supported living or shared lives) providing services to people aged 16 and over, who lack capacity to consent to arrangements for their care or treatment, where those arrangements amount to a deprivation of liberty, must apply (through the commissioner of the service) to the Court of Protection for authorisation.

Correct and lawful practice and recording are essential to protect the rights of the Individuals and to protect the providers from liability.

Consent to Examination or Treatment Policy and Procedure

Care Management Rights & Abuse Region: | Reference: WCR22

Policy converted into new QCS format. Additionally, a new Consent Form and Best Interest Form for Consent have been added.

Advocacy Policy and Procedure

Care Management Rights & Abuse Region: | Reference: WCR02

Update: Policy converted to the new QCS format. Further reading and references added to support best practice recommendations and guide staff with further development and knowledge. Reference to NICE Guidance on decision making and mental capacity.