Overarching Surveys Policy and Procedure #3
This policy outlines the stakeholder survey process that should be adopted to ensure the continuous improvement of a service and evidence that actions have been taken to address concerns. It provides information and guidance and explains how to ensure the effective use of the new surveys. The policy also relates the surveys to the inspection framework used by the CIW and provides a form to assist with the analysis of returned surveys. The policy supports and links closely with the Mock inspection Toolkits.