Service User Guide
New policy. The Service User Guide reflects Data Protection, Accessible Information and complaints. Information on withdrawal of services to bring Service User Guide in line with policy.
Monitoring of Business Performance Policy and Procedure
New policy. Monitoring of business performance is a regulatory requirement and vital to allow both the manager and the provider to have insight into the functioning of the service. This policy details the framework for monitoring and provides guidance on completion of the associated templates that are in the forms section of the policy.
Disabled Workers Policy and Procedure
New policy to reflect the requirements of the Equality Act and to detail responsibilities regarding the fair recruitment and treatment of staff and the requirement not discriminate due to any perceived disability.
Volunteers Policy and Procedure
A new policy to provide guidance and a point of reference for the recruitment, selection, management, support and training of all volunteers.
Business Mobile Phone Use Policy and Procedure
New policy. Policy refers to responsibilities as well as the health and welfare of staff using mobile phones. Refers to legislation in relation to driving and use of mobile phones.
Blood Spillage Policy and Procedure
A new policy which reflects legislation and best industry practice and includes the need for training. The policy describes the appropriate action required in a domiciliary care setting where blood spillage kits are unlikely to be used.
Medication Errors and Near Misses Policy and Procedure
This policy reflects the specific issues experienced in Northern Ireland with regard to medication errors, includes supporting forms to increase effectiveness of auditing.
Service User Care Planning Policy and Procedure
New policy containing information regarding safety, end of life care and partnership participation. Reference to GDPR and Data Protection Act 2018 included.