The policy has been converted to the new QCS format. Monitoring of business performance is a regulatory requirement and vital to allow both the manager and provider to have an insight into the functioning of the home. This policy details the framework for monitoring and provides guidance on completion of the associated templates that are attached to the policy.
A policy to comply with statues, regulations and quality standards as well as to ensure robust systems are in place to monitor and eliminate the likelihood of hazards and protect service users, staff and visitors.
This policy focuses on the Freedom of Information and Access of Health Record Acts. It also discusses the importance of service user involvement with regards to access to information.
This policy, which has been converted to the new QCS format, assists services to be in a continual state of readiness for baseline and focused inspections. It also sets guidelines for dealing with Notices of Non-Compliance, and states ways in which all staff and Individuals can use the inspection process constructively to bring about service improvements.
This policy has been converted to the new QCS format and has been updated to reflect illegal drugs use in a Service User’s own home. The policy was previously SCC67. An additional custom field, the Local Authority Name, has been included in the policy. Therefore, system details in the QCS Management system will need to be updated.
Distribution of Safety Alert Broadcasts, Rapid Response Reporting and Safety Notices Policy and Procedure
New policy, to ensure the systems are in place for the dissemination of safety alerts, emergency alerts, drug alerts and medical device alerts and to outline a consistent approach for managing them.
New policy reflects illegal drugs use in a Service User’s own home.
New policy, the procedure has elements that include recognition of the Service User’s rights as well as maintaining a safe environment and protecting the health,
safety and welfare of all Service Users. Resources included to aid staff knowledge and development in advising Service Users.
This policy has been fully updated and redeveloped to provide an overview of the revised Mock Inspection process for GPs. It fully supports the CQC inspection process and details how internal audit and assessment will prepare a Practice for a CQC site visit. It outlines how the Mock Inspection process supports quality assurance and drives improvement. Depending on the Practice’s level of confidence in the Mock Inspections, and how effectively they have been carried out, findings, action plans, improvements and monitoring of changes made (including stakeholder feedback) could be shared with the CQC Inspection Team to demonstrate how quality assurance is embedded in all activities.
This policy has been converted to the new QCS format and developed to reflect the Care Quality Commission’s inspection framework of the five Key Questions and the latest thinking from the CQC on how it will inspect GP practices. This Mock Inspection Toolkit will assist with understanding Key Question 3 – ‘Is the service Caring?’ It now incorporates the three KLOEs, HC1, HC2, and HC3. Previously there were three individual Mock Inspections for this Key Question. This Mock Inspection supersedes MIGC02 and MIGC03 which have now been archived. Please also note that The ‘Key Facts for Service Users’ has been omitted from this document as it is designed as an internal self-audit tool.