Policy Updates

Latest Updates

Document Modified Date: 19/02/2019 14:34

Bristol Stool Scale Recording Policy and Procedure

Care Management Risk Assessment and Personal Planning Region: | Reference: SCP31

Policy reviewed and converted to new QCS format. The policy now promotes a culture of Service User inclusion, where staff encourage Service Users to be as independent as possible. It also details the level of training required in order for staff to be responsible for bowel monitoring. This policy forms part of the promotion of continence framework and includes references and resources to support best practice. This policy replaces SCP23.

Document Modified Date: 19/02/2019 14:34

Monitoring of Business Performance Policy and Procedure

Administration Communications Region: | Reference: SAC14

This policy has been converted into the new QCS format. Monitoring of business performance is a regulatory requirement and vital to allow both the manager and provider to have insight into the functioning of the service. This policy details the framework for monitoring and provides guidance on completion of the associated templates that are attached to the policy.

Document Modified Date: 19/02/2019 14:34

HMO Regulations Policy and Procedure

Administration Registration & Compliance Region: | Reference: SAR02

Review of current policy in line with current legislation and industry best practice. Recommendations/Guidance following Grenfell and Chingford fires.

Document Modified Date: 19/02/2019 14:34

Mock Inspection Toolkit – Introduction

Mock Inspection Toolkit Mock Inspection Toolkit Region: | Reference: MIG01

This policy has been fully updated and redeveloped to provide an overview of the revised Mock Inspection process for GPs. It fully supports the CQC inspection process and details how internal audit and assessment will prepare a Practice for a CQC site visit. It outlines how the Mock Inspection process supports quality assurance and drives improvement. Depending on the Practice’s level of confidence in the Mock Inspections, and how effectively they have been carried out, findings, action plans, improvements and monitoring of changes made (including stakeholder feedback) could be shared with the CQC Inspection Team to demonstrate how quality assurance is embedded in all activities.

Document Modified Date: 19/02/2019 14:34

Business Plan Policy and Procedure

Administration Business Operations Region: | Reference: SAB06

This policy has been converted into the new QCS format. This policy sets out the framework for completion of the Business Plan and has a template plan attached.

Document Modified Date: 19/02/2019 14:34

Mock Inspection: Caring

Mock Inspection Toolkit CARING Region: | Reference: MIGC01

This policy has been converted to the new QCS format and developed to reflect the Care Quality Commission’s inspection framework of the five Key Questions and the latest thinking from the CQC on how it will inspect GP practices. This Mock Inspection Toolkit will assist with understanding Key Question 3 – ‘Is the service Caring?’ It now incorporates the three KLOEs, HC1, HC2, and HC3. Previously there were three individual Mock Inspections for this Key Question. This Mock Inspection supersedes MIGC02 and MIGC03 which have now been archived. Please also note that The ‘Key Facts for Service Users’ has been omitted from this document as it is designed as an internal self-audit tool.

Document Modified Date: 19/02/2019 14:34

Late and Missed Visits Policy and Procedure

Care Management Care Practice Region: | Reference: SCC44

Policy converted into new QCS format, additional content added to ensure there is a clear link between human rights and late and missed calls.

Document Modified Date: 19/02/2019 14:34

Window Security Policy and Procedure

Maintenance Buildings Region: | Reference: DMB05

Converted to the new QCS format and reviewed to reflect changes in CQC and other stakeholder requirements.

Document Modified Date: 19/02/2019 14:34

Fire Equipment Policy and Procedure

Residential Services Risk Assessment & Safety Region: | Reference: WMR03

Policy converted into the new QCS format and updated to reflect changes in best practice and stakeholder holder requirements.

Document Modified Date: 19/02/2019 14:34

Choice Policy and Procedure

Care Management Rights & Abuse Region: | Reference: WCR06

Updated to the new QCS policy format.

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