Policy Updates

Latest Updates

Document Modified Date: 26/11/2018 10:33

Catering Communication and Action Policy and Procedure

Residential Services Catering Services Region: | Reference: SKC01

Policy converted to new QCS format. This policy sets out to streamline communication between staff and the catering team. It relates to Service User feedback. The attached form now includes an outcome section to identify actions taken in response to requests made.

Document Modified Date: 26/11/2018 10:33

Fair Access, Diversity and Inclusion Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: WQC05

Policy converted to the new QCS format with minor changes to strengthen messages about fair access, diversity and inclusion.

Document Modified Date: 26/11/2018 10:33

Receipt of Delivered Goods Policy and Procedure

Administration Finance Region: | Reference: SAF08

Converted to new QCS format. The policy provides details around expectations when receiving goods into the service in line with recommendations and requirements. The policy now references the need for providers to review suppliers’ supply chains to ensure compliance with modern slavery requirements and demonstrate robust corporate social responsibility.

Document Modified Date: 26/11/2018 10:33

Lift Safety Policy and Procedure

Residential Services Risk Assessment & Safety Region: | Reference: SMR05

Policy converted to the new QCS format and now includes a procedure for responding to lift failure as well as providing access to a range of legislation and guidelines to support best practice.

Document Modified Date: 26/11/2018 10:33

Risk Taking Policy and Procedure

Care Management Rights & Abuse Region: | Reference: WCR19

Policy has been revised to update resources, strengthen the legal framework and move into the new format.

Document Modified Date: 26/11/2018 10:33

National Care Standards Guide – Prospective Service Users Policy and Procedure

Administration Registration & Compliance Region: | Reference: SAR31

Converted policy into new QCS format and also updated to reflect the regulatory changes from the National Care Standards to the new Health and Social Care Standards.

Document Modified Date: 26/11/2018 10:33

Personal Hygiene Policy and Procedure

Residential Services Hygiene Region: | Reference: SKH09

Policy reviewed and converted to the new QCS format. This policy sets out the standards expected of staff in relation to personal presentation when representing the Service.

Document Modified Date: 26/11/2018 10:31

Fair Access, Diversity and Inclusion Policy and Procedure

Quality Assurance Care Management Quality Assurance Region: | Reference: SQC05

Minor changes to strengthen messages about fair access, diversity and inclusion. Policy converted to the new QCS format.

Document Modified Date: 26/11/2018 10:31

Lifts and Hoists Policy and Procedure

Residential Services Equipment Region: | Reference: WME03

Policy converted to new QCS format with the inclusion of further LOLER information. This policy now includes resources and further reading to enhance knowledge.

Document Modified Date: 26/11/2018 10:31

Supply of Individual’s Own Food Policy and Procedure

Residential Services Catering Services Region: | Reference: WKC08

Policy converted to the new QCS format. Some additional elements to the procedure section and clear objectives set. This policy aims to promote a culture that encourages visitors to support with meeting the nutritional needs of Individuals, balanced with safe practice in relation to food storage and hygiene.

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