Expert Insights

The Call When I was in my early 20s I worked for an insurance company.  I think my strangest encounter was a gentleman phoning in for a car quotation.  He…

Excited is a word that’s come up a lot in the office this month, as Dawn, Paul and Shaun have been preparing for to join Justice for LB campaigners on…

There are signs of forthcoming changes coming about in how people are cared for in Scotland, with more emphasis placed on Home Care. Government policy is to move the focus…

Achieving truly person-centred care and support is a central objective of the Social Services and Well-being (Wales) Act, 2014. Conversely, this means moving away from practice which is less flexible,…

The more experienced among us know how much prep it takes to fight the flu. There is hardly any reprieve. It starts in the summer with reading new guidance and…

It is always gratifying to see some of the important health issues prevalent in care homes raised in the health professional press. This month an article written by registered dietitian…

Looking through the eyes of an inspector, how clear is your website information? I remember watching the crystal maze as a child.  The obscure challenges set out by the presenter…

Long-term sickness absence can be difficult for any employer to handle, even more so where the employee is also disabled. Disability is one of the nine ‘protected characteristics’ covered by…