Inspections

Demonstrating to a CQC inspector that a service is Well-led is one of the most challenging domain key questions for providers. Ed Watkinson, a former inspector who consults for Quality…

  I’m not a fan of marmite, the classic slogan of either ‘you love it or hate it’ springs straight to mind and I know what camp I am in.…

There are two contrasting approaches to developing quality in services and personal relations. There is a problem solving approach which looks at negative outcomes and attempts to fix them to…

The Call When I was in my early 20s I worked for an insurance company.  I think my strangest encounter was a gentleman phoning in for a car quotation.  He…

Looking through the eyes of an inspector, how clear is your website information? I remember watching the crystal maze as a child.  The obscure challenges set out by the presenter…

I have to say I don’t deal well when there are flaws in my work.  It can feel personal and in that moment I think that people may think I…

I am very good at art, textiles and singing.  I am also very good at writing.  I felt awkward saying that. It is all true, but the culture we live…

The Advert that Does Not Advertise My mother placed an ad on a site to sell her coffee machine recently. ‘It’s not selling’ she told me. “What did you put?”…